- Nov 9, 2018
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Hi - I have a Precision M6500 notebook, late 2009 with a quad-core i7 and Quadro FX2800M graphics, and would really appreciate some advice with this problem. Am running Win7 Ultimate SP1 - x64 bit, with all up to date patches, and as far as I'm aware drivers 
Avast, and SAS scans have found no problems malware wise.
I haven't been able to determine the cause of seemingly random total machine lock-ups - will not respond to any keyboard combinations, and I have to switch off at the mains.Sometimes it will run for 5-6 hours with no problem, other times it locks-up within 10 minutes. (It does this even in Safe Mode - with either Networking or Cmd Prompt enabled as well)
Having lost the original battery years ago, I always shut down, and then switch off at the mains - A few weeks ago - without any significant system changes I noticed that as soon as I powered on at the mains the system would power on and boot into Windows - without me having to press the power on button.
As Windows then ran OK without any problems I only checked that the button wasn't physically stuck down, but then, at least 2 weeks after this started, the lock-up problem did also.
I have:- Checked that Device Mgr shows no problems, run Chkdsk - which found no problems, but when I run SFC - even booting from Windows Repair Disk and "Offline" it reports that WRP found corrupt files, but was unable to repair some of them.
Unfortunately I've never had to get to grips with the CBS.log and can't really follow it - other than it fails to upload the log - "Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]" Searching online seems to indicate this is related to a problem with Windows Update - but as WU runs OK, and has updated recently I don't know if this is relevant or not!
There seems to be very little support from Dell for the M6500 anymore - I have run the Dell Support Assistant - which, apart from insisting that there were 3 driver updates - which were actually all already installed - was no help. The hardware diagnostics all test OK - but am assuming they cannot test a possible intermittent short in the power button board - if this is even an issue?
Any advice as to what to do next - inc' any other logs or Event Viewer ID's etc to check -would be most appreciated!
Thanks
Pete
Avast, and SAS scans have found no problems malware wise.I haven't been able to determine the cause of seemingly random total machine lock-ups - will not respond to any keyboard combinations, and I have to switch off at the mains.Sometimes it will run for 5-6 hours with no problem, other times it locks-up within 10 minutes. (It does this even in Safe Mode - with either Networking or Cmd Prompt enabled as well)
Having lost the original battery years ago, I always shut down, and then switch off at the mains - A few weeks ago - without any significant system changes I noticed that as soon as I powered on at the mains the system would power on and boot into Windows - without me having to press the power on button.
As Windows then ran OK without any problems I only checked that the button wasn't physically stuck down, but then, at least 2 weeks after this started, the lock-up problem did also.
I have:- Checked that Device Mgr shows no problems, run Chkdsk - which found no problems, but when I run SFC - even booting from Windows Repair Disk and "Offline" it reports that WRP found corrupt files, but was unable to repair some of them.
Unfortunately I've never had to get to grips with the CBS.log and can't really follow it - other than it fails to upload the log - "Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]" Searching online seems to indicate this is related to a problem with Windows Update - but as WU runs OK, and has updated recently I don't know if this is relevant or not!
There seems to be very little support from Dell for the M6500 anymore - I have run the Dell Support Assistant - which, apart from insisting that there were 3 driver updates - which were actually all already installed - was no help. The hardware diagnostics all test OK - but am assuming they cannot test a possible intermittent short in the power button board - if this is even an issue?
Any advice as to what to do next - inc' any other logs or Event Viewer ID's etc to check -would be most appreciated!
Thanks
Pete
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