[SOLVED] 13 Percent Score on Ryzen Build - Help

Nov 9, 2018
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New to custom building... I have a way underperforming PC... I thought the video card was the only real bottleneck but it looks like the CPU is way below par as well. Here is the benchmark results and build:

UserBenchmarks: Game 25%, Desk 21%, Work 22%
CPU: AMD Ryzen TR 1900X - 13.7%
GPU: AMD RX 570 - 50.5%
SSD: WD Blue 3D 250GB - 61.3%
HDD: Toshiba P300 3TB - 106.2%
HDD: WD Blue 3TB (2015) - 40.5%
RAM: G.SKILL F4 DDR4 3600 C19 4x16GB - 45.4%
MBD: Gigabyte GA-X399 AORUS Gaming 7
PSU: EVGA SuperNOVA 1000 G1+, 80 Plus Gold 1000W
OS: Windows 10 64bit

CPU is liquid cool and temps look fine on everything.

Im getting stuttering/low fps. Everything but the Toshiba HDD is getting terrible marks. Advice? I read about each item before building this PC. I know the RAM for my motherboard is a bit of overkill but its my understanding that it will throttle it down and tests seem to indicate it does.
 
Solution
I'm not surprised the RAM doesn't work at 3600 MHz. Ryzen CPUs can be finicky with RAM in general, and 3600 is basically the best case scenario you could hope for, but that kit isn't on the QVL list so it may not work at that speed. Could try setting it to something lower, maybe 3200.

What CPU temperature is reported by Ryzen Master under load?
Nov 9, 2018
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There is no malware/virus on the system its a clean build.

As for the XMP/Ram issue... thanks for pointing out that it isn't keeping the XMP profile in bios. It resets, I assume cannot boot and reverts to the safe/backup bios. I noticed that the ram specs say it is optimized for Intel CPU's and XMP 2.0. Maybe this is an issue with me plugging it into an AMD system with XMP profile 1?

https://gskill.com/en/product/f4-3600c19q-64gvrb
 

clutchc

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If there's no software problem, then I'd be seriously concerned about the motherboard or the processor. I imagine you don't have access to anyone with another Ryzen CPU to test with? Or a friend with a Ryzen board to test your CPU in?

Did you make any changes in BIOS? Might try a hard BIOS reset.
 
Nov 9, 2018
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I left the computer off for a while and ran the tests and it performs as expected (except I still can't get the DDR4 ram to run at its speed, XMP resets to disabled on every bios change)

I think, though the SIV in BIOS isn't reporting overheating, that the Enermax Watercooler for the CPU isn't doing its job. The first two delivered were leaking and soaked in the box before I got a third one that was working... and now the reviews on Amazon seem to show that even the working ones junk out after a short time.

https://www.amazon.com/gp/product/B074ZLQZG2/

Sadly, at the time I bought it, there were a few reviews that scared me + the 2 defective on arrivals but since it was the only AM4 watercooler I didn't have much of a choice, or so I thought.

Think this is the source of all the problems?
 
Nov 9, 2018
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Tried removing two sticks with the same result. Also tried manually setting the timings, latency, etc from the gskillz specs.

 

TJ Hooker

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I'm not surprised the RAM doesn't work at 3600 MHz. Ryzen CPUs can be finicky with RAM in general, and 3600 is basically the best case scenario you could hope for, but that kit isn't on the QVL list so it may not work at that speed. Could try setting it to something lower, maybe 3200.

What CPU temperature is reported by Ryzen Master under load?
 
Solution

clutchc

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Whoa... you didn't mention the fact that you had a coolant leak in the PC. That's likely be the cause of the performance problem.
 

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