Dual Ram not working

Pramain Fernando · Nov 14, 2018

hi everyone
This is my spec

Intel i5 4590
Gigabyte GA H97 Gaming 3
Patriot Viper 16gb 1600Mhz (8gb *2 kit)

my both rams are working fine single only , if i put both rams then pc power goes off at windows log in and turn on automatically
i tried 2 different rams from another pc , same story , pc power goes off at windows log in
i reset windows 10 , same story
i even put my ssd on another pc and my windows works fine on that pc
i tried XMP profile 1 and manual change to 1600Mhz , same issue
reset my bios and updated bios and no fix
im using 8gb ram at the moment and missing other one 8gb
i need 16gb ram

what is this issue ?
can anyone help me on this ?
thanks

Ralston18 · Nov 14, 2018

What memory slot(s) are you using?

When the computer is working with a single RAM module have you run any utilities (e.g., Speccy, CPU-Z, etc.) to examine memory?

Pramain Fernando · Nov 14, 2018

Ralston18 :

im using DDR slot 1 , slot 3 , other slots dont work

yeah i checked cpu-z and is there anything you want me to check there ?

Ralston18 · Nov 14, 2018

"im using DDR slot 1 , slot 3 , other slots dont work"

Slots 2 and 4 physically do not work?

Your CPU-z image above shows a module in slot #4

And I also see Single Channel. What about dual?

Doublecheck the motherboard User Guide/Manual to verify that you are correctly installing and configuring the RAM modules.

E.g.,

http://www.tomshardware.com/answers/id-3691122/gigabyte-b250m-gaming-motherboard-ram-slots.html

LInk is not related to your motherboard per se - just a reference to reinforce the need to doublecheck the configurations you need.

smorizio · Nov 14, 2018

if the ram not working in some of the slots there may be bent pins under the cpu chip.

Pramain Fernando · Nov 14, 2018

Ralston18 :

yes even single mode , slot 2 and 4 dont work,
it stopped working long ago. because of this i i use my 2*8 ram on grey and black slots (slot 1 , 3) , both used as single channel
now both rams on single mode dont work, only one slot work at a time, sometimes slot 1, slot 3 work , then pc restarts at windows log in
before this issue i was using both rams as single channel on slot 1 and slot 3 without any issue
there was a power cut other day , and ups was dead and pc turned off then only this issue started

you can tell me whats wrong with my system ? where is the issue ? high change its motherboard issue?

Pramain Fernando · Nov 14, 2018

smorizio :

i checked cpu pins last evening and i dont see any issue there
how pins can bend ? i havent removed my cpu for a long time
im so confused about this issue

smorizio · Nov 14, 2018

run the intel cpu test see if the memory controller in the cpu is good.

Pramain Fernando · Nov 14, 2018

smorizio :

which one should i use ? Intel Processor Diagnostic Tool or anything else ?

i ran this

Pramain Fernando · Nov 15, 2018

smorizio :

hi i have an update for you

i change ram frequency to 800mhz and dual channel works ,
can you check if its correct configuration ?
is it perfect or it has be 1600mhz (800mhz each ram ) , currently dual channel mode 800mhz (400mhz each ram)
please check the below images and let me know
thanks

Ralston18 · Nov 15, 2018

Just leave the configuration as is for a while. Work, game, etc., as you normally do.

If all (performance, stability, temps) is well consider it "perfect".

If you find the need for speed/higher performance then you can experiment with the settings and over-clocking.

Do some additional reading and plan your changes. Keep notes so you can undo any changes that do not work out.

Pramain Fernando · Nov 15, 2018

Ralston18 :

i did valley benchmark

16gb(800mhz) dual channel

8gb(1600mhz) single channel

there is a big gap
what should i do ?
the issue is still there. any fix ? what is faulty ? MB , Cpu or Ram ?

Ralston18 · Nov 15, 2018

With respect to "issue"....

You mean that single channel fps is greater than dual channel fps - is that the "big gap"?

I am not sure what is happening.

Does the following User Manual link match your motherboard?

http://download.gigabyte.us/FileList/Manual/mb_manual_ga-h97-gaming3_e.pdf

All I can think of, for the moment, is to doublecheck and verify that the RAM is both correctly and fully inserted into the applicable memory slots. See Pages 15 & 16.

As I understand the manual, Dual channel "for Optimum Performance" should use DDR3_1 and DDR3_2 sockets.

CPU-z shows 2 & 4.

Pramain Fernando · Nov 15, 2018

Ralston18 :

no , im saying that dual channel 800mhz is slower than single channel 1600mhz
benchmark says it all
dual channel works only if i set it to 800mhz manually , otherwise only one ram(single channel) will work at 1600mhz

Ralston18 · Nov 15, 2018

Agree. Same assessment, just the reference point.

Yes, I see that dual channel 16gb (800mhz) @ FPS 88.4 is benchmarking slower than single channel 8gb (1600mhz) @ 108.0 FPS.

I am wondering about the slots being used for dual channel. The memory modules seem to be placed in slots DDR_2 and DDR_4 per CPU-z.

The manual (if the manual I found is applicable to your motherboard) states use DDR_1 and DDR_2 for optimum performance. Note that the sockets are not in numerical order. I believe the sockets are the grey pair - see Manual page 7.

Search

Dual Ram not working

Pramain Fernando

Reputable

Ralston18

Titan

Pramain Fernando

Reputable

Ralston18

Titan

smorizio

Titan

Pramain Fernando

Reputable

Pramain Fernando

Reputable

smorizio

Titan

Pramain Fernando

Reputable

Pramain Fernando

Reputable

Ralston18

Titan

Pramain Fernando

Reputable

Ralston18

Titan

Pramain Fernando

Reputable

Ralston18

Titan

TRENDING THREADS

Latest posts

Moderators online

Share this page