[SOLVED] Bluetooth mouse constantly disconnecting on new computer.

Dec 3, 2018
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Just built a new computer with an MSI B450I motherboard which has Intel WiFi/Bluetooth built in. Unforunately, my mouse only stays connected for like 30 minutes until the cursor just stops moving. The mouse won't reconnect until I press the windows key, then type "Bluetooth". Immediately upon opening the bluetooth settings screen, the mouse starts working again. Sometimes it's worse though, and I have to restart my computer for it to work. And once today, bluetooth stopped working entirely. Couldn't even pair any new devices because "Bluetooth is unavailable". Not even a toggle to switch it on or off. Had to unplug my computer for a minute and reboot for it to show up again.

The bluetooth issues are a nightmare. Anyone have any ideas?
Things I've tried: Restarting computer. Reinstalling windows. Reinstalling drivers. Trying mouse on different computer (Works just fine).

If it helps, these are the parts I used:
Corsair SF 600.
AMD Ryzen 2700X
MSI B450I AC ITX Mobo
32GB 3000MHz DDR4 Ram
Zotac GTX 1080 Mini
1TB Samsung 970 Evo
 
Solution
check under power settings USB sleep maybe that is the problem, check the BIOS for bluetooth options, if nothing helps you can allways buy a standalone Bluetooth usb. not sure how far is the mouse from the Bluetooth receiver maybe its just a connection issue. cause bluttooth is on the mobo you can try to update BIOS.

zero_l0gic

Reputable
Aug 17, 2018
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5,315
check under power settings USB sleep maybe that is the problem, check the BIOS for bluetooth options, if nothing helps you can allways buy a standalone Bluetooth usb. not sure how far is the mouse from the Bluetooth receiver maybe its just a connection issue. cause bluttooth is on the mobo you can try to update BIOS.
 
Solution
Dec 3, 2018
2
0
10


Thanks for the reply!
I've checked the Bios and there's not a word that has to do with bluetooth unfortunately.
My mouse is 2 feet away from my computer, so definitely not a connection issue :)
I'll check on updating the bios though, haven't tried that yet.
 

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