My motherboard has 2 ram slots and first slot is defective. I shipped my motherboard to Gigabyte for RMA, They sent it back 2 weeks later claiming everything is fine which isn't the case. It looks like they haven't even touched it!
Phoned them up and they're asking me to send it again along with the CPU and RAM sticks, is this the standard procedure? This time they've agreed to replace it if it's not repairable.
The guy I was talking to (an engineer who apparently "repaired" my motherboard) didn't seem like a confident fella, he said there could be some issue with my i3 CPU (what? Using it now with half the RAM) I suspect they gonna ask for PSU, SSD and the freaking Monitor next.
What should I do? How do I convince the manager to issue a replacement?
System specs
CPU: Intel® Core™ i3-4150
Motherboard: Gigabyte GA-H81M-Gaming 3 (rev. 1.0)
Ram: Corsair CMV4GX3M1A1333C9 (2x4GB)
SSD/HDD: SanDisk SSD PLUS 240GB- SDSSDA-240G-G26
PSU: Antec VP500PC
OS: Windows 10 Pro x64
TDLR: Gigabyte Service Center "Engineer" wants my CPU and RAM to be shipped along with the Motherboard for diagnosis and repair. I'm not sure who's gonna be responsible for these non-Gigabyte components incase they're damaged during repair or in-transit.
Phoned them up and they're asking me to send it again along with the CPU and RAM sticks, is this the standard procedure? This time they've agreed to replace it if it's not repairable.
The guy I was talking to (an engineer who apparently "repaired" my motherboard) didn't seem like a confident fella, he said there could be some issue with my i3 CPU (what? Using it now with half the RAM) I suspect they gonna ask for PSU, SSD and the freaking Monitor next.
What should I do? How do I convince the manager to issue a replacement?
System specs
CPU: Intel® Core™ i3-4150
Motherboard: Gigabyte GA-H81M-Gaming 3 (rev. 1.0)
Ram: Corsair CMV4GX3M1A1333C9 (2x4GB)
SSD/HDD: SanDisk SSD PLUS 240GB- SDSSDA-240G-G26
PSU: Antec VP500PC
OS: Windows 10 Pro x64
TDLR: Gigabyte Service Center "Engineer" wants my CPU and RAM to be shipped along with the Motherboard for diagnosis and repair. I'm not sure who's gonna be responsible for these non-Gigabyte components incase they're damaged during repair or in-transit.