[SOLVED] PC going into hard stops or restarts every 30 mins

Leonard Callus

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Dear all,

Good morning. First of all thank you for your help with different issues thanks to other threads.

I'm writing this thread because today my PC is going into hard stops that need force shut down and sometimes sudden restarts every 30 mins on web use and not even gaming.

Error logs are being reported on Kernel power as event 41 each time.

I've installed speed fan to check temperature and voltage thinking it's a power supply issue considering it's the oldest component in the pc lasting around 10 years. However I've realised that the CPU is recording temperature constantly of 127 degrees Celsius which is impossible considering the CPU Fan is still working and not a stock one. I then checked temperatures using another software called MSI Afterburner and this however shows temperatures of 33 in the CPU.

Not sure what really went faulty - can anyone pls help me out.

Thank you!
 
Solution
That does sound odd with the drivers. Did you ever perform a clean installation of them? The process should get rid of corrupt drivers as well. The low resolution after uninstalling is normal as it uses Windows basic drivers. There are times when certain drivers should be avoided due to stability issues, though will depend on what the issue was at the time.

Changing the PCIe slot.... hopefully it holds up for you (you've been trying to find a solution for a while now). It may indicate the default PCIe x16 slot has some contact issues.

Leonard Callus

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May 23, 2014
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You sure? I mean usually when it's a PSU issue it used to shut down completely or mess up with the power button as I have a Cosmos S with a heat sensitive power button.
Can't easily replace the power supply to just check it out unless I buy a new one.

Thank you and good day!

Best regards,
Leonard Callus
 
In which case you could try a hardware monitor like HWiNFO, look at the sensors section and read what the voltage reports are for the motherboard (particularly +3V, +5V and +12V readings). If actual values are widely different to what they should be (at least 5% difference), then it could indicate a problem with the PSU.

BIOS might also have this info as well.
 

Leonard Callus

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Voltages seem to be fine - posting them here can you please check? :
12V = 12.192 max
3.3V = 3.392 max
5 V = 5.040 max
Thank you but still lost :/
CPU temps are 22 on BIOS so for sure not the issue
 
The voltages are within the norms, so PSU shouldn't be an issue.

Something odd due to the observable behaviour of cutting out due to power loss. Perhaps a different component... do hear/read about VRMs on a motherboard could overheat and impact performance. Beyond what I know though.

What are full system specs? Perhaps someone might see something about the particular combination or have experience with them.
 

Leonard Callus

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The power supply is a Club3d 1050 bronze atx power supply which I think served for 10 years
CPU is a i7 5800 series not sure at the moment with the MSI x99 Sli plus motherboard which have served for around 3-4 years.
The most recent change is that of the graphic cards from Ati Radeon 280x x2 on Crossfire to one GTX 1080TI but it's been 5 months with no issues whatsoever apart from today.
I have 3 hard disks, 2 ssds and one high speed physical hard disk and 16gb ram.
 

Leonard Callus

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May 23, 2014
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Hi guys I've been doing quite some experimenting and it seems that the hard hang and restarting are happening on increased load. As soon as I start opening multiple tabs on Chrome or start a new game, computer freezes and restarts soon after. I've done RAM tests using Windows Diagnostic tools and Memtest84, CPU using the Intel Diagnostic tool and checked the hard disk via Windows Disk check and all were normal.

Not sure what's left to do tbh - I'm still clueless on whats really happening to be honest. Would appreciate your help.
 
Still hoping someone with experience will chime in (if keep the thread going long enough it should attract attention).

At this point has there been a change in the temperature reading you mentioned? While it's possible the sensor could be faulty (what is it at idle?), a good cleaning up of dust or even reseating the CPU cooler might be worth considering just to rule out the possibility of it being a thermal issue. On that note, what is the cooler you're using at the moment?

The increased load observation still seems, to me, to point to something about power or thermals.
 

Leonard Callus

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Temperature have been confirmed to be low from bios and other software so that's for sure not the issue. Especially when sometimes it hangs after minimal use and in winter! I've been thinking it could be software or even the hard disk considering I checked RAM, CPU and temperatures and all are fine. I've done some Windows and Graphics card driver updates and it seems to be working fine - touch wood. If it starts hanging again I might consider doing a clean install of Windows and check from there.
 

Leonard Callus

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May 23, 2014
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By the way thank you so much for the help!



 
If a software issue, then a clean installation of Windows would be the 'nuclear' option. But it would get rid of it (unless it's a particularly bad virus or something).

There are some HDD health checking software out there which you could run to see if the HDD is fine. Crystal Disk Info is one I'm aware of; and someone here has mentioned one called HD Sentinel. Some manufacturers might even have their own software. Most hardware monitors should be able to read off the SMART information on the drive itself too. Might be worth having a look.
 

Leonard Callus

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May 23, 2014
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I know it might sound stupid but I might have found what's the issue. As I was reinstalling all software, as soon as I install the graphics driver (for a relatively new GTX 1080Ti), the issue was coming again even though I changed from a hard disk to an SSD with a fresh install of Windows.
Every time I uninstall the driver, the PC works with a shitty resolution but without issues for hours. As soon as I install the graphics driver, after some hours or sometimes minutes, the PC either freezes or just restarts on it's own. I changed the driver several times even with old ones that Windows just install for starters and the problem kept on coming.
I ended up switching the slot the graphics card was installed on to one under it and also changed the power cables and until now, the problem hasn't recurred however it might be too soon to say. Let's hope for the best :p
 

Leonard Callus

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May 23, 2014
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Now I'm not sure if it's a problem with the motherboard or the power supply. Both are quite old but the power supply is far more old. However I'm guessing the same amount of power is being given as before so it looks more like an issue with the motherboard
 
That does sound odd with the drivers. Did you ever perform a clean installation of them? The process should get rid of corrupt drivers as well. The low resolution after uninstalling is normal as it uses Windows basic drivers. There are times when certain drivers should be avoided due to stability issues, though will depend on what the issue was at the time.

Changing the PCIe slot.... hopefully it holds up for you (you've been trying to find a solution for a while now). It may indicate the default PCIe x16 slot has some contact issues.
 
Solution

Leonard Callus

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May 23, 2014
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Still holding for now. Don't think it had anything to do with drivers as changing between different NVIDIA drivers didn't solve any issue - changing the PCI slot seemed to have solved the issue.
 
I had a similar problem with instant restarts. Without warning, while in-game for 1 to 2 hours the PC would simply restart - the Windows startup logo would be on screen as if I had just turned it on. I had kernel-power event 41 in event viewer and a few other errors, but nothing I could pin down as the cause. Speedfan was logging temps and they were fine, cpu around 60c, gpu 74c, mobo 51c. I suspected software while worrying about hardware (hopeful). I have a 2080 ti in an ITX-mini mobo with a 800w SFX-L psu and worried my system was being strained. Anyway, for several months now it bugged me that my screen saver wouldn’t kick in anymore for some reason. I thought maybe it was the Performance power setting so I had set it to Balanced quite a few weeks ago. I believed that was when my PC started insta-restarting, but I can’t be sure. I switched it back to Performance and I had another restart, so no luck there. I also checked for mobo and nVidia updates, but no luck after installing any of that. Also ran memtest for 14 hours and no errors. Anyway, about a week ago, which was after the several restart incidents, Windows pushed the October update to my PC. Along with it came some kind of Intel update, the exact phrasing of which I don’t remember, with a version number that, when googled, returned no results. Anyway, after these two updates my Screen Saver was working again! Since then, I gamed for about 1 to 1.5 hours without a restart. I’d like to test it a bit longer, but it looks like one of the two Windows updates fixed both the screen saver and the restart problem. I’m thinking the Intel update might have been microcode, but I’ll have to follow up on that. I vaguely remember there being an issue with restarts after Intel pushed microcode that patched Spectre and Meltdown. OP, did you install any Windows updates recently which you might be able to attribute to your problem going away?

UPDATE:
So I gamed for 4 hours last night and no restarts. Exact wording of the Intel update was "Intel Corporation - SoftwareComponent - 11/25/2018 12:00:00 AM - 2.2.100.47975" and I still can't get any google hits on that full version number. It does seem to track back to a microcode update related to Intel SGX. Check your Windows Update history to see if you have a similar item listed. I'm betting this was what fixed my insta-restarts, because I did nothing to my hardware during all of this. Didn't even pop the side off the case. I'm fairly certain that my problem was software (firmware) related.