[SOLVED] Black and white vertical stripes PC crash, only black lit screen after boot

malutukilo

Reputable
Aug 4, 2015
18
0
4,510
Hello everyone,

Yesterday during some gaming (Dark Souls 3), my PC randomly crashed with only black and white vertical stripes on my screen and some distorted sounds coming from the headset.

Upon restart, I found a black screen, except it was illuminated. I tried booting the PC up in safe mode and it worked, however there were two wide stripes running down vertically, which were blue and semi-transparent (only appeared when there was a window with gray colour running through them).
Safe mode with networking results in black screen again.
So far I tried,
-Removing the GPU, reinserting it. LED of the GPU is working properly.
-Removing RAM sticks one by one. Issue persisted.
-Reinstalling the drivers with safe mode. This results in AMD Adrenalin responding with message "Error during hardware detection."
-Even ran the PC through hardware troubleshooting but no cigar.

Important notes:
-Both device manager and OpenHardwareMonitor shows my GPU being there and working properly. However, OpenHardwareMonitor won't show me details about GPU itself, such as the fan info and heat info.
-Before I tried reinstalling drivers, AMD Control Center greeted me with a message saying that the control center could not be reached right now when I tried opening it up.
-There were no hardware changes prior to crash.
-I normally run my PC at a 1600x1200 resolution. It seems the card's having a hard time showing that to me even though the screen is displayed in safe mode.
-The GPU fans spin properly, it seems like.
-A couple months ago, the card was sent to manufacturer for a similiar black screen issue. Apparently they fixed a "memory problem" and the card was running fine until yesterday.

This whole situation is very similiar if not alike to this thread:
http://www.tomshardware.co.uk/answers/id-3153072/black-...

Specs:
Processor: AMD FX6300
Memory: 12GB (One 8 and two 2)
MOBO: Asus M5A97
BIOS: ASUS EZ - Ver: 04.06.05
GPU: AMD R7 370 2GB GDDR5 STRIX OC
OS: Windows 10 64 Bit

I am able to take screenshots if necessary.
Thank you all very much for your answers in advance.
 
Solution
I agree memory could be the problem, I had that on a card way way back, but software is normally the cheapest way to fix a problem, then you cry because it's hardware and expensive :(
Good luck in getting a replacement if you can.
As for the note replacing memory, i highly doubt they did that. As someone who works with electronics, removing ram would be expensive unless done at the manufacturers place.

malutukilo

Reputable
Aug 4, 2015
18
0
4,510


Alright, I uninstalled the driver(s) with DDU, reinstalled them after restarting the PC. Screen did come on without a safe mode however in a low resolution mode. And during the driver installation process the screen went black (illuminated) again. I can't really tell whether it's completed or not too, since I can't see it :p
 

malutukilo

Reputable
Aug 4, 2015
18
0
4,510
Yes unfortunately. I believe it is caused by a faulty memory of the GPU. The same problem with similiar symptoms appreared before, and after RMA they mate a note on "replacing the memory."
 
I agree memory could be the problem, I had that on a card way way back, but software is normally the cheapest way to fix a problem, then you cry because it's hardware and expensive :(
Good luck in getting a replacement if you can.
As for the note replacing memory, i highly doubt they did that. As someone who works with electronics, removing ram would be expensive unless done at the manufacturers place.
 
Solution

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