Hi all,
My computer runs into issues when running some forms of 64-bit software, namely python and bazel. The system will unexpectedly shut down, sometimes displaying a WHEA_UNCORRECTABLE_ERROR, and sometimes just doing a hard restart instead.
What is interesting is that 32-bit python runs totally fine on my system, however (64-bit Windows 10). My understanding is that both python and bazel run C/C++ under the hood, could this have anything to do with these issues?
My research has led me to believe that WHEA_UNCORRECTABLE_ERROR usually means a hardware error. It's quite a powerful machine, so I find it hard to believe the shutdown happens due to overheating. Here is the system summary:
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X299 UD4
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 6/12/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Hardware Abstraction Layer Version = "10.0.17134.471"
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.7 GB
Available Physical Memory 55.5 GB
Total Virtual Memory 73.2 GB
Available Virtual Memory 62.7 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Any help is appreciated. Thanks!
**UPDATE**
After doing more research, I am considering the possibility of my BIOS version being incompatible/out of date with my motherboard. The gigabyte website for my motherboard (https://www.gigabyte.com/Motherboard/X299-UD4-rev-10#support-dl-bios) does not list my BIOS version (American Megatrends Inc. F2, 6/12/2017) but that may be because my version is too old.
I have also read that updating BIOS can potentially do damage to the motherboard/cpu. Is it worth trying to update?
My computer runs into issues when running some forms of 64-bit software, namely python and bazel. The system will unexpectedly shut down, sometimes displaying a WHEA_UNCORRECTABLE_ERROR, and sometimes just doing a hard restart instead.
What is interesting is that 32-bit python runs totally fine on my system, however (64-bit Windows 10). My understanding is that both python and bazel run C/C++ under the hood, could this have anything to do with these issues?
My research has led me to believe that WHEA_UNCORRECTABLE_ERROR usually means a hardware error. It's quite a powerful machine, so I find it hard to believe the shutdown happens due to overheating. Here is the system summary:
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X299 UD4
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 6/12/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Hardware Abstraction Layer Version = "10.0.17134.471"
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.7 GB
Available Physical Memory 55.5 GB
Total Virtual Memory 73.2 GB
Available Virtual Memory 62.7 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Any help is appreciated. Thanks!
**UPDATE**
After doing more research, I am considering the possibility of my BIOS version being incompatible/out of date with my motherboard. The gigabyte website for my motherboard (https://www.gigabyte.com/Motherboard/X299-UD4-rev-10#support-dl-bios) does not list my BIOS version (American Megatrends Inc. F2, 6/12/2017) but that may be because my version is too old.
I have also read that updating BIOS can potentially do damage to the motherboard/cpu. Is it worth trying to update?
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