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What Do I Do If I Encounter a BSOD?

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Blue Screen of Death or BSOD error is mostly generated due to hardware issues, incompatible or inappropriate device drivers, or any corrupt application that fails to communicate with any hardware device properly.

When Blue Screen of Death error occurs, users have no option other than to cold boot, a.k.a. hard boot, the computer. Many times doing so automatically resolves the issue. If it fails, the computer can be restarted in the safe mode, and then can be restarted again normally. Most of the times, this resolves the issue as well.

If the above two methods fail to resolve the issue, administrators can refresh or reset the computer to take it back to the factory settings. Refreshing or resetting the computer makes the system as new as it was at the time right after the fresh installation.

In either case, Windows 8 is required to be restarted in safe mode. Since F8 or Shift + F8 keys do not display the legacy advanced boot menu in Windows 8, the legacy advanced boot menu must be manually enabled before the computer can be restarted in safe mode.

How to Enable Legacy Advanced Boot Menu?

In order to enable legacy advanced boot menu in Windows 8, step-by-step instructions given below must be followed:

  1. Restart the Windows 8 computer.

  2. Enter into the BIOS setup and configure the system to boot from CD/DVD Drive.

  3. Save the modified settings in BIOS and reboot the computer.

  4. Insert Microsoft Windows 8 bootable installation DVD into the optical media drive (CD/DVD Drive).

  5. When prompted to Press any key to boot from CD or DVD, press any key to boot the computer
    from DVD support.

  6. On the displayed Windows Setup box, click Next.

  7. On the next page, click Repair your computer.

  8. On Choose an option screen, click Troubleshoot.

  9. On Troubleshoot screen, click Advanced options.

  10. On Advanced options screen, click Command Prompt.

  11. On the opened command prompt window, type C: and press Enter.

  12. On C: prompt, type BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY command,
    and press Enter to enable legacy advanced boot menu.



  13. Once the command executed successfully, type EXIT command to close the command prompt window.

  14. Back on the Choose an option screen, click Continue to restart Windows 8 computer.

  15. Eject Windows 8 installation DVD from the optical media drive when done.

  • How to Refresh a Windows 8 PC?

    In order to refresh a Windows 8 PC, step-by-step instructions given below must be followed:

    1. As the computer restarts, press F8 key continuously to display the Advanced Boot Options screen.

    2. On Advanced Boot Options screen, select Safe Mode by pressing down arrow key, and press Enter to start Windows 8 computer in safe mode.

    3. Once started in safe mode, log on to Windows 8 computer with the administrator account.

    4. Click Desktop tile from the Start screen to go to the desktop window.

    5. Once on the desktop screen, hover mouse to the bottom right corner of the window.

    6. From the displayed options, click Settings.

    7. From the bottom of the Settings pane, click Change PC settings.

    8. On PC settings window, click to select General category from the left section.

    9. From the right section, click Get started under Refresh your PC without affecting your files.



    10. On Refresh your PC screen, click Next.

    11. On Insert media screen, insert Windows 8 installation media into CD/DVD drive, and click Refresh button to start the refresh process.

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