- Apr 25, 2013
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While using Windows 8/Windows 8.1, if you ever notice a message that displays ‘No Internet access’, it means that either you are not getting the correct IP address, or the default gateway or DNS server IP address is missing or have been improperly configured.
In order to rectify the issue, you must ensure that the NIC that is responsible to connect the computer to the external network (typically the Internet) has been assigned with the correct IP address, default gateway, and the DNS server address(s).
You can get the correct information about the IP addresses from your systems administrator in case you are working within an enterprise network infrastructure. On the other hand, if you are using Windows 8/Windows 8.1 computer at your home, it is always recommended that you should configure your NIC to obtain the IP address automatically either from the Internet modem/router that might be present within your premises, or directly from the ISP.
Assuming that you are using Windows 8/Windows 8.1 computer at your home, this tutorial will guide you through the process of configuring the default gateway and/or the DNS server IP address manually. Also, this tutorial will teach you how to configure the NIC of your computer to obtain the IP address automatically.
Here is how the things can be done:
10. Assuming that the said radio buttons are selected, verify if the Default gateway, and the Preferred DNS server and Alternate DNS server fields are populated with the appropriate IP addresses.
11. If you are unsure about what IP addresses should be used in the given fields, it is always a good practice to select the Obtain an IP address automatically and Obtain DNS server address automatically radio buttons in order to allow Windows 8/Windows 8.1 to get the IP address and the DNS server address from the available DHCP server.
Note: Before selecting the Obtain an IP address automatically and Obtain DNS server address automatically radio buttons, make sure that a DHCP server is already present within your local area network. If the DHCP server is not available, the computer will not receive any IP address, and you will still not be able to connect to the Internet whatsoever.
In order to rectify the issue, you must ensure that the NIC that is responsible to connect the computer to the external network (typically the Internet) has been assigned with the correct IP address, default gateway, and the DNS server address(s).
You can get the correct information about the IP addresses from your systems administrator in case you are working within an enterprise network infrastructure. On the other hand, if you are using Windows 8/Windows 8.1 computer at your home, it is always recommended that you should configure your NIC to obtain the IP address automatically either from the Internet modem/router that might be present within your premises, or directly from the ISP.
Assuming that you are using Windows 8/Windows 8.1 computer at your home, this tutorial will guide you through the process of configuring the default gateway and/or the DNS server IP address manually. Also, this tutorial will teach you how to configure the NIC of your computer to obtain the IP address automatically.
Here is how the things can be done:
- ■Log on to the Windows 8/Windows 8.1 computer with the administrator account.
■From the Start screen, click the Desktop tile.
■On the desktop screen, press the Windows + R keys simultaneously on the keyboard to initialize the Run command box.
■On the Run command box, in the available field, type the NCPA.CPL command and hit Enter.
■On the opened Network Connections window, right-click the icon of the network interface card that is responsible for connecting the computer to the external network.
■From the displayed context menu, click Properties.
■On the opened NICs properties box, from the This connection uses the following items list, uncheck the checkbox representing the Internet Protocol Version 6 (TCP/IPv6).
■From the same list, double-click the Internet Protocol Version 4 (TCP/IPv4).
■On the opened Internet Protocol Version 4 (TCP/IPv4) Properties box, check if the Use the following IP address and Use the following DNS server addresses radio buttons are selected.
10. Assuming that the said radio buttons are selected, verify if the Default gateway, and the Preferred DNS server and Alternate DNS server fields are populated with the appropriate IP addresses.
11. If you are unsure about what IP addresses should be used in the given fields, it is always a good practice to select the Obtain an IP address automatically and Obtain DNS server address automatically radio buttons in order to allow Windows 8/Windows 8.1 to get the IP address and the DNS server address from the available DHCP server.
Note: Before selecting the Obtain an IP address automatically and Obtain DNS server address automatically radio buttons, make sure that a DHCP server is already present within your local area network. If the DHCP server is not available, the computer will not receive any IP address, and you will still not be able to connect to the Internet whatsoever.
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