Problems with Remote Assistance

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi,

Can anyone help. Im trying to link up with a friend on Remote Assistance to
help her set up her computer but remote assistance wont link. Were both
behind a firewall (Norton) however weve tried with it disabled and still no
joy.
Shes using AOL 9 Broadband to connect and im on Blueyonder Broadband. Does
anyone know why this wont work as it did when she was on BT

Many Thanks
3 answers Last reply
More about problems remote assistance
  1. Archived from groups: microsoft.public.windowsxp.newusers (More info?)

    Its possible that AOL is blocking port 3389 which is needed for Remote Assistance to work. Additionally, how are you trying to instantiate the session? From Windows Messenger, e-mail, etc.?

    --
    Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
    Win 95/98/Me/XP Tweaks and Fixes
    http://www.dougknox.com
    --------------------------------
    Per user Group Policy Restrictions for XP Home and XP Pro
    http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    --------------------------------
    Please reply only to the newsgroup so all may benefit.
    Unsolicited e-mail is not answered.

    "Tom327" <Tom327@discussions.microsoft.com> wrote in message news:48DF12A5-F93E-412A-9226-DAF814B77805@microsoft.com...
    > Hi,
    >
    > Can anyone help. Im trying to link up with a friend on Remote Assistance to
    > help her set up her computer but remote assistance wont link. Were both
    > behind a firewall (Norton) however weve tried with it disabled and still no
    > joy.
    > Shes using AOL 9 Broadband to connect and im on Blueyonder Broadband. Does
    > anyone know why this wont work as it did when she was on BT
    >
    > Many Thanks
  2. Archived from groups: microsoft.public.windowsxp.newusers (More info?)

    Many Thanks for your reply
    Remote Assistance is requested through MSN Messenger 6.2, however Windowss
    Messenger 4.7 has been tried too (we both have the same versions)
    Any idea how this port can be unblocked on AOL ?
    Any Help would be appreciated
    Many Thanks

    "Doug Knox MS-MVP" wrote:

    > Its possible that AOL is blocking port 3389 which is needed for Remote Assistance to work. Additionally, how are you trying to instantiate the session? From Windows Messenger, e-mail, etc.?
    >
    > --
    > Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
    > Win 95/98/Me/XP Tweaks and Fixes
    > http://www.dougknox.com
    > --------------------------------
    > Per user Group Policy Restrictions for XP Home and XP Pro
    > http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    > --------------------------------
    > Please reply only to the newsgroup so all may benefit.
    > Unsolicited e-mail is not answered.
    >
    > "Tom327" <Tom327@discussions.microsoft.com> wrote in message news:48DF12A5-F93E-412A-9226-DAF814B77805@microsoft.com...
    > > Hi,
    > >
    > > Can anyone help. Im trying to link up with a friend on Remote Assistance to
    > > help her set up her computer but remote assistance wont link. Were both
    > > behind a firewall (Norton) however weve tried with it disabled and still no
    > > joy.
    > > Shes using AOL 9 Broadband to connect and im on Blueyonder Broadband. Does
    > > anyone know why this wont work as it did when she was on BT
    > >
    > > Many Thanks
    >
  3. Archived from groups: microsoft.public.windowsxp.newusers (More info?)

    You'd have to talk with AOL.

    --
    Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
    Win 95/98/Me/XP Tweaks and Fixes
    http://www.dougknox.com
    --------------------------------
    Per user Group Policy Restrictions for XP Home and XP Pro
    http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    --------------------------------
    Please reply only to the newsgroup so all may benefit.
    Unsolicited e-mail is not answered.

    "Tom327" <Tom327@discussions.microsoft.com> wrote in message news:93E9D53C-FF85-4695-AED3-A673D9AB61F4@microsoft.com...
    > Many Thanks for your reply
    > Remote Assistance is requested through MSN Messenger 6.2, however Windowss
    > Messenger 4.7 has been tried too (we both have the same versions)
    > Any idea how this port can be unblocked on AOL ?
    > Any Help would be appreciated
    > Many Thanks
    >
    > "Doug Knox MS-MVP" wrote:
    >
    >> Its possible that AOL is blocking port 3389 which is needed for Remote Assistance to work. Additionally, how are you trying to instantiate the session? From Windows Messenger, e-mail, etc.?
    >>
    >> --
    >> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
    >> Win 95/98/Me/XP Tweaks and Fixes
    >> http://www.dougknox.com
    >> --------------------------------
    >> Per user Group Policy Restrictions for XP Home and XP Pro
    >> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
    >> --------------------------------
    >> Please reply only to the newsgroup so all may benefit.
    >> Unsolicited e-mail is not answered.
    >>
    >> "Tom327" <Tom327@discussions.microsoft.com> wrote in message news:48DF12A5-F93E-412A-9226-DAF814B77805@microsoft.com...
    >> > Hi,
    >> >
    >> > Can anyone help. Im trying to link up with a friend on Remote Assistance to
    >> > help her set up her computer but remote assistance wont link. Were both
    >> > behind a firewall (Norton) however weve tried with it disabled and still no
    >> > joy.
    >> > Shes using AOL 9 Broadband to connect and im on Blueyonder Broadband. Does
    >> > anyone know why this wont work as it did when she was on BT
    >> >
    >> > Many Thanks
    >>
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