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Remote Assistance and Outlook Express

Last response: in Windows XP
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November 18, 2004 11:18:07 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi,

I use the MS Windows XP Professional ver. 2002 SP1.

The MS Outlook Express ver. 6.00.2800.1123 is my default e-mail program.
(In IE6 : Tools -> Internet Options -> Programs OE is listed as the default
e-mail program)

I have 1 e-mail account (with 1 alias).
(In OE6 : Tools -> Accounts -> tab Mail the e-mail account is set as default.
It has an SMTP server configured as output.)

When I want to initiate Remote Assistance via e-mail:
Start -> Help and Support -> Invite a friend to connect to your computer
with Remote Assistance -> Invite someone to help you
the following information is shown:
Outlook Express is not set up
Remote Assistance is either incompatible with the default e-mail
program on this computer, or could not detect a default e-mail account.
After clicking on the button "Setup Outlook Express" - nothing happens.

Any help will be very much appreciated.

Regards,
Ewa
Anonymous
November 18, 2004 11:18:08 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Ewa wrote:
> Hi,
>
> I use the MS Windows XP Professional ver. 2002 SP1.
>
> The MS Outlook Express ver. 6.00.2800.1123 is my default e-mail
> program. (In IE6 : Tools -> Internet Options -> Programs OE is
> listed as the default e-mail program)
>
> I have 1 e-mail account (with 1 alias).
> (In OE6 : Tools -> Accounts -> tab Mail the e-mail account is set as
> default. It has an SMTP server configured as output.)
>
> When I want to initiate Remote Assistance via e-mail:
> Start -> Help and Support -> Invite a friend to connect to your
> computer
> with Remote Assistance -> Invite someone to help you
> the following information is shown:
> Outlook Express is not set up
> Remote Assistance is either incompatible with the default e-mail
> program on this computer, or could not detect a default e-mail
> account. After clicking on the button "Setup Outlook Express" -
> nothing happens.
>
> Any help will be very much appreciated.
>
> Regards,
> Ewa

That's because you have to use Windows Messenger for remote assistance.
Try typing Remote Assistance into Windows XP Help and Support. All the
information you need is there.
--
Kath Adams
MS MVP - Windows (IE/OE)
Anonymous
November 18, 2004 11:18:08 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Ewa wrote:
> Hi,
>
> I use the MS Windows XP Professional ver. 2002 SP1.
>
> The MS Outlook Express ver. 6.00.2800.1123 is my default e-mail
> program. (In IE6 : Tools -> Internet Options -> Programs OE is
> listed as the default e-mail program)
>
> I have 1 e-mail account (with 1 alias).
> (In OE6 : Tools -> Accounts -> tab Mail the e-mail account is set as
> default. It has an SMTP server configured as output.)
>
> When I want to initiate Remote Assistance via e-mail:
> Start -> Help and Support -> Invite a friend to connect to your
> computer
> with Remote Assistance -> Invite someone to help you
> the following information is shown:
> Outlook Express is not set up
> Remote Assistance is either incompatible with the default e-mail
> program on this computer, or could not detect a default e-mail
> account. After clicking on the button "Setup Outlook Express" -
> nothing happens.
>
> Any help will be very much appreciated.
>
> Regards,
> Ewa

Sorry, dis-regard previous response, was having a blond moment!
But...the Help and Support files should guide you through using either
Messenger or Outlook Express.
--
Kath Adams
MS MVP - Windows (IE/OE)
Related resources
Anonymous
November 18, 2004 11:18:08 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx

If still no joy, see:

SendTo and E-mail Links Do Not Work Using Outlook Express as Default
http://support.microsoft.com/?kbid=306098
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE)

Ewa wrote:
> Hi,
>
> I use the MS Windows XP Professional ver. 2002 SP1.
>
> The MS Outlook Express ver. 6.00.2800.1123 is my default e-mail program.
> (In IE6 : Tools -> Internet Options -> Programs OE is listed as the
> default e-mail program)
>
> I have 1 e-mail account (with 1 alias).
> (In OE6 : Tools -> Accounts -> tab Mail the e-mail account is set as
> default. It has an SMTP server configured as output.)
>
> When I want to initiate Remote Assistance via e-mail:
> Start -> Help and Support -> Invite a friend to connect to your computer
> with Remote Assistance -> Invite someone to help you
> the following information is shown:
> Outlook Express is not set up
> Remote Assistance is either incompatible with the default e-mail
> program on this computer, or could not detect a default e-mail account.
> After clicking on the button "Setup Outlook Express" - nothing happens.
>
> Any help will be very much appreciated.
>
> Regards,
> Ewa
November 19, 2004 12:36:04 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Thanks for your reply.

> But...the Help and Support files should guide you through using either
> Messenger or Outlook Express.
I read a lot of information on it. It only says what to do next, not why
it shows that my OE is not set up!

If you have any exact link to information I need, please let me know.

Regards
Ewa
November 19, 2004 9:16:59 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Thanks for your reply.

> 1. http://www.oehelp.com/oedef.aspx;
I tried it yesterday. It didn't help. :-(

> 2. http://www.oehelp.com/oelnk.aspx
That type existed and was OK.

> SendTo and E-mail Links Do Not Work Using Outlook Express as Default
> http://support.microsoft.com/?kbid=306098
In my register everything was OK.

I still don't know what to do. Of course I can use either the file or the Messenger
solution but it's not the point (provided that they work - I don't know yet)

Regards
Ewa
Anonymous
November 19, 2004 11:48:58 AM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

RVdBLCB3aGVuIHdpbGwgS2VuIGJlIGJ1cmllZCBhbmQgaXMgdGhlIGZ1bmVyYWwgcHJpdmF0ZT8=
Anonymous
November 19, 2004 12:29:16 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Go to Control Panel, Internet Options, Programs, and ensure that Outlook Express is set as your default e-mail client. If it is, then click Start, Run and enter MSIMN.EXE /REG This command will re-register OE and update various Registry entries.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Ewa" <ewa@ewa.com.pl> wrote in message news:cnisig$ntd$1@atlantis.news.tpi.pl...
> Hi,
>
> I use the MS Windows XP Professional ver. 2002 SP1.
>
> The MS Outlook Express ver. 6.00.2800.1123 is my default e-mail program.
> (In IE6 : Tools -> Internet Options -> Programs OE is listed as the default
> e-mail program)
>
> I have 1 e-mail account (with 1 alias).
> (In OE6 : Tools -> Accounts -> tab Mail the e-mail account is set as default.
> It has an SMTP server configured as output.)
>
> When I want to initiate Remote Assistance via e-mail:
> Start -> Help and Support -> Invite a friend to connect to your computer
> with Remote Assistance -> Invite someone to help you
> the following information is shown:
> Outlook Express is not set up
> Remote Assistance is either incompatible with the default e-mail
> program on this computer, or could not detect a default e-mail account.
> After clicking on the button "Setup Outlook Express" - nothing happens.
>
> Any help will be very much appreciated.
>
> Regards,
> Ewa
>
November 19, 2004 6:53:35 PM

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Thanks for your reply.

> Go to Control Panel, Internet Options, Programs, and ensure that Outlook Express
> is set as your default e-mail client. If it is, then click Start, Run and enter
> MSIMN.EXE /REG This command will re-register OE and update various
> Registry entries.
OE is set as default e-mail program in Internet Options and I re-registered the OE.
It didn't help. :-(

Regards
Ewa
!