Address book corrupting phone?

Archived from groups: alt.cellular.verizon (More info?)

Louise <none@nospam.com> wrote:

> In other words, he was suggesting the possibility (he didn't guarantee
> this was the cause), that the signal strength problems I'm having with
> my VX4400, and the "new" swapped out one, are the result of corrupted
> software that was moved to the swapped out phone as well.

Someone was fishing for an answer. I've never heard of it. OK, it's true
that corrupted phone firmware may cause problems, as it is the phone's
firmware that contains the instructions that cause the phone to operate,
but a problem with the address book should *not* have any bearing on your
ability to place or hold a call.

Open a trouble ticket. Customer Service will need the dates and times of
some of the incidents as well as your location when they happened (so they
can pinpoint where the problem is). They'll pass that info on to the network
engineers.

If the problem doesn't involve constructing a new tower or doing work on
an existing one, it should get fixed relatively quickly. If it involves
construction or repair work, expect it to take a while. Especially if it
requires construction of a tower or placing of new antennas, both of which
require clearance from your friendly city government(s), which can take a
LONG time.

What stinks is that the network engineers don't give due dates on repairs -
I've found that out in the process of trying to get dropped call problems
fixed at a certain busy intersection in Victorville, California. I understand
the CSR's explanation, that if they miss a promised due date, they irritate
customers, but I wish they'd at least give the CSRs SOME information.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

Archived from groups: alt.cellular.verizon (More info?)

no


"Louise" <none@nospam.com> wrote in message
news:MPG.1b2f05991198b31f9896fd@news.newsguy.com...
> In my quest for a return of the quality of service I've had for 5 years,
> VZ just swapped out my phone and moved my address book over. VX 4400
>
> Service didn't improve.
>
> In a phone conversation with tech support, I was told that occasionally
> the software of the address book is corrupt and when it is moved over to
> a new phone, it brings the same problems with it.
>
> In other words, he was suggesting the possibility (he didn't guarantee
> this was the cause), that the signal strength problems I'm having with
> my VX4400, and the "new" swapped out one, are the result of corrupted
> software that was moved to the swapped out phone as well.
>
> Has anyone ever heard of this?
>
> Louise