Archived from groups: microsoft.public.windowsxp.newusers (
More info?)
Open Norton Av, and go to the help files, open Help & Support, then click on
HOme & Office, then click on the access free online support, then click on
automated support.. and see what that tells you. Post back with those
results.
Also,you could try , instead of clicking on automated support, go to the
next step, fill in the 2 required fields, hit in the Knowledge Base box
type in the exact error message that you receive.
You can also type in uninstall and reinstall, which will provide articles on
how to do both, and both will have the downloaded version of Norton, or the
Cd version...which do you have? If you have the downloaded version it will
tell you what folder to look in for your NAV installation files.
"rblo" <rblo@discussions.microsoft.com> wrote in message
news:18FEF1D4-83F8-4AF3-8639-543D13879015@microsoft.com...
> have scanned as suggested and am clear of viruses
>
> "Alex Levi" wrote:
>
> > Maybe you have a virus that prevent you from running Antivirus. I had
once a
> > virus called MyDoom and it prevented my AV from scanning, running
updates and
> > reinstalling.
> > Try scanning your system using online antivirus scan:
> >
http://security.symantec.com/sscv6/home.asp?productid=symhome&langid=ie&venid=sym&close_parent=true&bhcp=1
> >
> >
> >
> > "rblo" wrote:
> >
> > >
> > > h/p computer wont let me scan for viruses.
> > > it says it cannot find the task. have been advised to uninstall and
then
> > > install again.but it came in the computer so how do i reinstall it is
there
> > > another way