LaserJet 4600 Envelope Printing Issue

Archived from groups: comp.sys.hp.hardware (More info?)

I have a 4600 Color Laser which fails when trying to print envelopes.
If we turn the printer off and then back on and try, works like a
champ. We are getting a paper size mismatch on number 10 envelopes
when it fails. Anyone seen that problem before? We are using Word to
print with. Thanks!

ZR

Archived from groups: comp.sys.hp.hardware (More info?)

Thanks Fred, I think that has been done but it's always best to try
something again if you're not sure!

ZR

fmmck@aol.com (Fred McKenzie) wrote in message news:<20040723214736.15298.00000277@mb-m04.aol.com>...
> << We are getting a paper size mismatch on number 10 envelopes
> when it fails >>
>
> ZR-
>
> Has it always done this, or did it stop working with no other changes?
>
> I haven't seen this exact problem before. One thing I have seen, is that the
> computer OS chooses a driver from its built-in library during installation, and
> it sometimes doesn't provide all the functionality the printer is capable of.
> (An example is not allowing duplex printing on a printer with the capability.)
>
> If you didn't already, try re-installing using the CD that came with the
> printer. You can probably download the needed file(s) from HP if you no longer
> have the CD for the HP 4600.
>
> Fred