can't remove program

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Using WINXP home ed. When I tried to remove a program (AVG antivirus)
through Add/Remove programs I get an error message: 16 bit Windows
Subsystem referencing C:\Windows\System32\AUTOEXEC.NT and it won't let
me uninstall the program.

Why am I getting this and how do i get rid of it.

Thanks

Ron

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi Ron,

It's not AVG that's causing the problem. See:

Error message when you install or start an MS-DOS or 16-bit Windows-based
program
http://support.microsoft.com/?kbid=324767

This should help resolve this common problem. Basically, you will have to
expand new copies of command.com, autoexec.nt, and config.nt to the system32
folder from the WinXP CD or I386 folder on your hard drive. Sometimes, you
need to create new ones and overwrite the existing ones - the method is
described in the article.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"ron" <merrittr@a-znet.com> wrote in message
news:41E15EBE.6967FBD2@a-znet.com...
> Using WINXP home ed. When I tried to remove a program (AVG antivirus)
> through Add/Remove programs I get an error message: 16 bit Windows
> Subsystem referencing C:\Windows\System32\AUTOEXEC.NT and it won't let
> me uninstall the program.
>
> Why am I getting this and how do i get rid of it.
>
> Thanks
>
> Ron
>

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Rick,

Thanks for the link. Is this problem caused by a virus? or just something that
happens now and then? just want to avoid it in the future if possible.

Thanks again

Ron

Rick \"Nutcase\" Rogers wrote:

> Hi Ron,
>
> It's not AVG that's causing the problem. See:
>
> Error message when you install or start an MS-DOS or 16-bit Windows-based
> program
> http://support.microsoft.com/?kbid=324767
>
> This should help resolve this common problem. Basically, you will have to
> expand new copies of command.com, autoexec.nt, and config.nt to the system32
> folder from the WinXP CD or I386 folder on your hard drive. Sometimes, you
> need to create new ones and overwrite the existing ones - the method is
> described in the article.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "ron" <merrittr@a-znet.com> wrote in message
> news:41E15EBE.6967FBD2@a-znet.com...
> > Using WINXP home ed. When I tried to remove a program (AVG antivirus)
> > through Add/Remove programs I get an error message: 16 bit Windows
> > Subsystem referencing C:\Windows\System32\AUTOEXEC.NT and it won't let
> > me uninstall the program.
> >
> > Why am I getting this and how do i get rid of it.
> >
> > Thanks
> >
> > Ron
> >

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

"ron" <merrittr@a-znet.com> wrote in message
news:41E4A979.A73D5087@a-znet.com
> Frank,
>
> Thanks for the response. your suggestion worked fine.
>
> Ron
>
> "Frank Saunders, MS-MVP" wrote:
>
>> "ron" <merrittr@a-znet.com> wrote in message
>> news:41E15EBE.6967FBD2@a-znet.com
>>> Using WINXP home ed. When I tried to remove a program (AVG
>>> antivirus) through Add/Remove programs I get an error message: 16
>>> bit Windows Subsystem referencing C:\Windows\System32\AUTOEXEC.NT
>>> and it won't let me uninstall the program.
>>>
>>> Why am I getting this and how do i get rid of it.
>>>
>>> Thanks
>>>
>>> Ron
>>
>> Copy autoexec.nt from c:\Windows\repair to C:\Windows\System32
>>
>> --
>> Frank Saunders, MS-MVP, IE/OE
>> Please respond in Newsgroup only. Do not send email
>> http://www.fjsmjs.com
>> Protect your PC
>> http://www.microsoft.com./athome/s [...] fault.aspx

Thanks for the feedback.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/s [...] fault.aspx