Hey there. Im doing a computer repair job for someone and there is a problem. I was called out because the hard drive didnt work and the person bought a new one. I installed the new one and it seemed to work okay, but now he says its not working. A more detailed explination. After installing a cdburner, the customer's hard drive didnt work. This one was a 40gb WD protege. He bought a new one, a 40gb caviar and I installed this one. During the instillation I noticed the bios was slow in loading into setup and going into IDE detection. After installing the caviar, everything seemed to be working fine. I got windows 98 installed and left while XP was installing. The customer called and says the system is not booting... Any help
Might be a mobo or hd problem
<b><font color=red>Remember kids, if you see a downed power line, suck on the end, candy comes out!</font color=red></b>
These boards are EXTREMELY, let me emphazise, EXTREMELY picky about power supplies, memory, etc. If you get a board, get it running with a good power supply and awesome memory, this board will be fine for you, if you don't, you'll have problems after problems.
First I have to ask, did you reset the bios after you put the new drive in? When the customer says the machine isn't booting, does he/she mean totally, freezing up at a point, rebooting constantly?
You said you got win98 installed.. then left while XP was installing? Were you doing an upgrade to XP from 98? It's usually better to install XP Fresh instead of doing the upgrade process.
I see that you switched hard drives, but did you swap cables also? Bad cables can cause tons of headache's cus it's usually the last thing you expect. Are the jumpers set properly for the new drive? Incluiding changing them around to see if it works better? Have you taken off all other drives and connected only this hard drive with old and new cables? Please post back with update
It is probably a power supply problem, but check to make sure that he didn't put them bothe on one cable , bothe masters , after you left. Also with that board you have to identify the cd player , or it wont let you autodetect the other drives. Check his old hdd , I'll bet it's fine