Archived from groups: alt.cellular.verizon (More info?)
In the last two months my service has deteriorated greatly. I've been
experiencing dropped calls, breaking up conversations and missed some
calls I should have gotten. Tonight, between 9:15 and 11:30 PM, I was
able to complete 3 out of the 40 calls I made. Every other one seemed
to start to dial and then I got the message "call lost".
So far 4 trouble tickets have been opened and closed. Each time
something was done to fix it. The last time, the service really did
seem to improve for about 3 days and now it's as bad as it's ever been.
I'm located on the upper west side of Manhattan facing the Hudson River.
According to Tech support, I'm getting the cell site outside of Jersey
which is pretty much right across the river from me.
I went to part of my home where I get 5 bars of signal at the window.
And...with five bars of signal, I still could't complete a call without
losing it.
I'm very confused: if I have 5 bars of signal, shouldn't I be able to
make a solid call where I can be heard, I don't break up, and the call
doesn't get dropped? (at least most of the time)?
I was on the phone with tech support for quite a while (level 2) because
this is the 4th trouble ticket I've opened in 2-3 months and I've never
opened one before in the previous 6 years of servous.
He states I pick up a cell site in NJ - right accross the river from me.
The switching point is in West NYack which is in Rockland County. He
led me to believe it could be a difficulty with the switch.
He even tried changing my phone number to see whether that would make a
difference and it didn't seem to.
What's a little scary to me is that now, at 2 AM, I can't drop a call!
I've deliberately called every number in my address book that I knew I
wouldn't be waking up, and every call went through without a problem.
Could this inability to complete a call simply be the result of
overcrowded cell sites rather than an "engineering problem"? The reason
I'm thinking this way is because it is so easy to make calls at 1 AM,
after everyone else is asleep.
Any ideas?
I'd rather track down the problem and continue to have the excellent
Verizon service I've had for 6 years - that's really my all time goal.
Louise
In the last two months my service has deteriorated greatly. I've been
experiencing dropped calls, breaking up conversations and missed some
calls I should have gotten. Tonight, between 9:15 and 11:30 PM, I was
able to complete 3 out of the 40 calls I made. Every other one seemed
to start to dial and then I got the message "call lost".
So far 4 trouble tickets have been opened and closed. Each time
something was done to fix it. The last time, the service really did
seem to improve for about 3 days and now it's as bad as it's ever been.
I'm located on the upper west side of Manhattan facing the Hudson River.
According to Tech support, I'm getting the cell site outside of Jersey
which is pretty much right across the river from me.
I went to part of my home where I get 5 bars of signal at the window.
And...with five bars of signal, I still could't complete a call without
losing it.
I'm very confused: if I have 5 bars of signal, shouldn't I be able to
make a solid call where I can be heard, I don't break up, and the call
doesn't get dropped? (at least most of the time)?
I was on the phone with tech support for quite a while (level 2) because
this is the 4th trouble ticket I've opened in 2-3 months and I've never
opened one before in the previous 6 years of servous.
He states I pick up a cell site in NJ - right accross the river from me.
The switching point is in West NYack which is in Rockland County. He
led me to believe it could be a difficulty with the switch.
He even tried changing my phone number to see whether that would make a
difference and it didn't seem to.
What's a little scary to me is that now, at 2 AM, I can't drop a call!
I've deliberately called every number in my address book that I knew I
wouldn't be waking up, and every call went through without a problem.
Could this inability to complete a call simply be the result of
overcrowded cell sites rather than an "engineering problem"? The reason
I'm thinking this way is because it is so easy to make calls at 1 AM,
after everyone else is asleep.
Any ideas?
I'd rather track down the problem and continue to have the excellent
Verizon service I've had for 6 years - that's really my all time goal.
Louise