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Left 4 dead Crash / Freezes PC

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  • PC gaming
  • Video Games
Last response: in Video Games
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October 22, 2009 5:02:18 PM

Evening. I didn't find a technical support forum on steam so i thought i'd might aswell post it here.

Ever since installing my Graphics card (ASUS HD 4850 1gb), left 4 dead has been freezing my computer which the only way to get out of is by manually shutting the PC down. I have the latest drivers for pretty much every bit of hardware.

The game freezes my PC at about 45 minutes into any campaign. The card is NOT overheating as i checked the temperature frequently whilst playing l4d. Every setting is maxed out & Multi core rendering and v sync are switched Off.

This doesn't happen to any of my other games but L4D. When the game freezes, My monitor's light turns from green to orange and my keyboard lights switch off. It's almost like they are undetected. My mouse light however remains on.

If you would like my to submit any technical info, please tell me how to and i will. And if so, the program to get this info.

Thanks in advance

More about : left dead crash freezes

October 22, 2009 8:52:19 PM

Sounds like a RAM issue to me.

Please post your spec's and RAM timings, voltage, etc....
October 22, 2009 11:11:53 PM

My post above seems to be invisible to me, perhaps it was too long as i added a truck load of text from the specifications of my system.
October 22, 2009 11:16:11 PM

I will chop out the parts you need from the text.

Hiper Type R modular PSU 580 true watt with 12v 2xoutput.

Processor 1 ID = 0
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name Intel Core 2 Quad Q8200
Codename Yorkfield
Specification Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
Package (platform ID) Socket 775 LGA (0x4)
CPUID 6.7.7
Extended CPUID 6.17
Core Stepping M1
Technology 45 nm
Core Speed 2000.5 MHz
Multiplier x FSB 6.0 x 333.4 MHz
Rated Bus speed 1333.6 MHz
Stock frequency 2333 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 2 x 2048 KBytes, 8-way set associative, 64-byte line size
FID/VID Control yes
FID range 6.0x - 7.0x
Max VID 1.163 V

Memory SPD
-------------------------------------------------------------------------

DIMM # 1
SMBus address 0x50
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) Samsung (CE00000000000000)
Size 2048 MBytes
Max bandwidth PC2-6400 (400 MHz)
Part number M3 78T5663QZ3-CF7
Serial number 942797AD
Manufacturing date Week 29/Year 08
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 4.0-4-4-12-16 @ 266 MHz
JEDEC #2 5.0-5-5-15-20 @ 333 MHz
JEDEC #3 6.0-6-6-18-24 @ 400 MHz
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 80 08 08 0E 0A 61 40 00 05 25 40 00 82 08 00 00
10 0C 08 70 01 02 00 07 30 45 3D 50 3C 1E 3C 2D 01
20 17 25 05 12 3C 1E 1E 00 06 3C 7F 80 14 1E 00 00
30 00 03 00 00 00 00 00 00 00 00 00 00 00 00 12 E4
40 CE 00 00 00 00 00 00 00 02 4D 33 20 37 38 54 35
50 36 36 33 51 5A 33 2D 43 46 37 20 33 51 08 29 94
60 27 97 AD 00 55 45 43 43 37 30 35 00 00 00 00 00
70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
80 00 62 43 20 36 20 36 66 FE E0 00 00 00 28 01 00
90 00 62 43 20 36 20 36 66 10 00 5A 44 01 29 15 00
A0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
B0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 42 2F 4D FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF 05

DIMM # 2
SMBus address 0x51
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) Samsung (CE00000000000000)
Size 2048 MBytes
Max bandwidth PC2-6400 (400 MHz)
Part number M3 78T5663QZ3-CF7
Serial number 942797B5
Manufacturing date Week 29/Year 08
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 4.0-4-4-12-16 @ 266 MHz
JEDEC #2 5.0-5-5-15-20 @ 333 MHz
JEDEC #3 6.0-6-6-18-24 @ 400 MHz
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 80 08 08 0E 0A 61 40 00 05 25 40 00 82 08 00 00
10 0C 08 70 01 02 00 07 30 45 3D 50 3C 1E 3C 2D 01
20 17 25 05 12 3C 1E 1E 00 06 3C 7F 80 14 1E 00 00
30 00 03 00 00 00 00 00 00 00 00 00 00 00 00 12 E4
40 CE 00 00 00 00 00 00 00 02 4D 33 20 37 38 54 35
50 36 36 33 51 5A 33 2D 43 46 37 20 33 51 08 29 94
60 27 97 B5 00 55 45 43 43 37 30 35 00 00 00 00 00
70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
80 00 62 43 20 36 00 36 66 FE E0 00 00 00 28 01 00
90 00 62 43 20 36 00 36 66 10 00 5A 44 01 29 15 00
A0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
B0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 42 2F 4D FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF 03
October 23, 2009 2:05:34 AM

Have you manually adjusted the memory's voltage and timings in the BIOS?
October 23, 2009 8:39:17 AM

OvrClkr said:
Have you manually adjusted the memory's voltage and timings in the BIOS?


No. I don't know what that is let alone how to fiddle with it. :) 
October 23, 2009 8:11:20 PM

It happened again, but this time it was a Blue screen of death.

After restarting, windows identified the problem;

"Address a problem with ATI Graphics Driver
ATI Graphics Driver has stopped working properly.

A driver update, if available, might prevent this problem from recurring."

Since i have catalyst suite 9.9, my only option is to use earlier drivers. can anyone please give me a stable version #?

thanks
October 23, 2009 8:30:32 PM

Windows vista 32bit Home edition.

Oh and mybad about the 9.9 drivers, i just realised ATI released a more recent version 9.10 which i've installed. If the problem persists i will keep the messages coming with more info. Sorry about the strand of replies and such, i would edit my posts but unfortunately i cannot yet.
October 23, 2009 8:32:27 PM

Yea try 9.10 and if that does not work then roll back to 9.8 .. You should be fine =)
October 23, 2009 8:33:57 PM

thanks m8, i'l give l4d a good go and report back in an hour or so. Thanks for the quick responses.
October 23, 2009 8:36:24 PM

My pleasure =)
October 23, 2009 9:54:05 PM

Seems to be working fine, let's hope it doesn't suddenly turn. Thanks for the help oh and one more question :) 

I keep seeing these greying rectangles on walls and crates in team fortress 2 & l4d, They have been there since i can remember installing my GPU. They flicker constantly, shimmering over objects like grass etc. Is there something wrong with my card? I haven't overclocked anything but the fan speed which is at 75% (default 50%)
October 23, 2009 9:54:37 PM

Greyish* Again, Editing would be great about now ;) 
October 23, 2009 9:58:21 PM

That is a bad driver, once you have a driver that is working correctly all those artifacts will dissapear....
October 23, 2009 10:02:53 PM

Ah thanks alot. i'l have a go at the 9.7-9.8's and i there i'l report any differences back
November 7, 2009 12:16:59 PM

Hey sorry OvrClkr i haven't replied in a while. Been busy and haven't played l4d for it even to cross my mind. Once i started playing l4d2 demo with the 9.7 and 9.8 drivers, im still getting the problem. but in l4d2, my PC locks up completely again even faster.

With both the .7/.8 drivers, i'm still getting artifacts :( 
November 7, 2009 8:53:22 PM

Have you tried testing with a different GPU?

Did you clean out the old drivers correctly?
November 7, 2009 9:14:36 PM

I used to play l4d with my old integrated graphics chip although crazy laggy, it never crashed once. I'l see if i can delete all of the drivers associated with the chipset now
November 7, 2009 9:20:07 PM

Thanks mate, i've installed now and i have it open. Do you want me to analyse them and or clean them all? or just the ATI / nvidia drivers
November 7, 2009 9:32:54 PM

clean EVERYTHING... then reboot and install new drivers =) . Let me know if that works ....
November 7, 2009 10:08:39 PM

Have had a quick go of l4d, no crashes so far! Thank you very much for sorting this out for me. If it were to happen again, il let you know.
November 7, 2009 10:46:18 PM

I'm afraid it crashed again. :(  what other options do i have now?
November 7, 2009 11:08:20 PM

Joelsfallon said:
I'm afraid it crashed again. :(  what other options do i have now?


Do you know what your timings are? Go into BIOS and look for this screen and let me know what values you have for each setting :






November 7, 2009 11:56:56 PM

I couldnt find exactly that after a good search in the bios setup, though this is as good as i can find.


Are any of these likely to contain the info?


Standard CMOS Setup:

Advanced Setup

Advanced chipset setup

Intergrated Peripherals

Power Management Setup

Pc Health Status

some memory info;

Base memory: 640kb
Extended memory: 4096kb
Memory channel: Single
Memory speed: 800 mhz
November 8, 2009 12:05:05 AM

Fiddling with CPU-Z and my memory timings are:

DRAM Frequency: 400.0 mhz
FSB:D RAM: 5:6
CAS# Latency (CL): 6.0 clocks
RAS# to CAS# Delay (tRCD): 5 clocks
RAS# Precharge (tRP): 5 clocks
Cycle Time (tRAS): 17 clocks
Bank Cycle Time (tRC): 24 clocks
Command rate (CR): 2t

November 8, 2009 12:33:35 AM

hey is ur problem when u play the game and then in the middle of playing you just freeze up and it says windows display driver has stopped owrking? well if it is you must of built your own computer? i dont know if this is correct but go through the website http://www.driverheaven.net/windows-7-vista-radeon-disp... i did everything they told me to and downloaded something from microsoft. and i neverhad the problem again.

if that dont work try lowering graphics that helped me when i didnt know wat to do. i hope i helped
November 8, 2009 12:36:31 AM

Nope i'm afraid not. Whenever it freezes is quiet random, usually 30 mins info gameplay but once it freezes, it locks up completely. Sound loops, black screen you get the picture. i have to manually turn off my PC. However i did receive an error a while back that it was my ATI graphics card on a different game, il have a look at the link cheers mate.
November 8, 2009 12:42:31 AM

In advanced setup you should be able to change your timings. You have it set at 6-5-5-17- 24-2T and you need it at 6-6-6-1-18-24-2T
November 8, 2009 1:02:02 AM

Theres nothing in the advanced setup, nor any other menus to configure in the bios. I don't know if my bios is a completely different version to what your thinking of but theres nothing there for me to configure. my system bios version is PBDV11.P04
November 8, 2009 1:42:15 AM

It has to be there. You need to go through all the screens first and then you can find the screen that shows your timings and voltage.
November 8, 2009 3:36:11 AM

Sounds like 'PSU' 'brown out';
What rate PSUare you using?
November 8, 2009 10:53:01 AM

I'l have another look again, this time i will mash the keyboard with my hand hoping that the menu will appear. :( 

Tk9780, Can you please tell how to check my PSU rate? I'm not very handy at this sort of thing. :( 
November 8, 2009 11:41:53 AM

I can confirm i have no options at all in advanced or advanced chipset setup to change or even veiw the timings.

However i was able to find some voltage info if it is of any use to you tk9780;

Vcore: 1.120v
Vbat: 3.088v
+3.3v: 3.248v
+5v: 5.160v
+5vsb: 5080v
+12v: 12.352v

Also, i am beginning to to wonder if my BIOS is out of date, that's why it wont show anything to do with the timings.

Could anyone please possibly help me identify my BIOS type? I know it's alot to ask, but all these numbers and words mean nothing but gibberish to me :( 

BIOS Type: AMI
BIOS Date: September 1st 2008
BIOS ID: 64-0100-001131-00101111-090108-MCP73-MCP73PVT-PM
BIOS OEM: MCP73PVT-PM 09/01/2008 - PBDV11.P04
Chipset: Unknown
SuperIO: Unknown
Manufacturer: Packard Bell BV
Motherboard: IMEDIA X2416

I've had a look on http://support.packardbell.com/uk/item/index.php?i=plat... for updates, but i can't associate any of those versions with the info i posted above.
November 9, 2009 2:45:49 AM

Didn't know you had a pre-built PC. That is the reason you are missing a few screens and you do not have the ability to make any changes or change any values.

And yes your Bios is over a year old. The new update can be found here :

http://support.packardbell.com/uk/item/index.php?i=CS04...

===========================================================

What power Supply do you have? Stock? Please post the spec's of your Power Supply, the website does not provide that info.
November 9, 2009 7:41:54 AM

Thanks for the reply, Whenever i try to run the BIOS update, AFUWIN.EXE stops working, windows tries to send an error report but i cannot do anything because my keyboard and mouse stop working all together. I've done this twice now and had to manually reboot my PC.

My PSU is a "hiper type r 580w PSU"

I found a post about it aswell incase you needed more info; http://www.tomshardware.com/reviews/5-power-supplies-fu...
November 9, 2009 2:22:26 PM

Did you connect the PSU 6 pin power cable to the card?
November 9, 2009 3:35:19 PM

Yes i did indeed. I double checked to see if it was in correctly also.
November 9, 2009 4:30:04 PM

If you cleaned out the drivers and re-installed new ones and you say that your PC was working fine before you installed the new GPU then it may be a faulty card. Have you tried underclocking the card?
November 9, 2009 4:54:11 PM

I would underclock the card but after the driver sweep thing, I cannot find my catalyst control center to do so. I've searched for CCC, the shortcut is there but it keeps saying it's not tied to anything etc - Reinstalled 9.7 - 9.10 drivers including only the CCC, None prevailing.

I appreciate your help and time mate, I think i will call it quits. I've learned alot of things;

OvrClkr is awesome.
Toms hardware is awesome.
Packard bell sucks.
Build your own PC!!

I have nothing against ATI, but next time, i'm going nVidia :) 

Is there any way i can give you Reputation similar to steam? Sorry to have wasted your time.

Solved

Packard bell; http://www.pixfans.com/wp-content/uploads/2009/03/ffuuu...
November 9, 2009 5:16:50 PM

Go to add/remove programs and look for anything related to CCC or the driver itself, once deleted you can reinstall again.
November 9, 2009 6:34:31 PM

Great - worked :) 

Underclocked it to GPU 500mhz, Memory 750mhz which is the lowest it can go and i must admit i think that's done the trick! 3 campaigns with no crash or anything! I usually crash at the end of 1.

What does this mean? do i have to keep my settings like this?
November 9, 2009 6:38:17 PM

no, just gradually raise the clock in increments till it crashes again and then back it up a tad.
November 9, 2009 6:49:03 PM

Okay mate, thanks a bunch for your help. Atlast i can please l4d with acceptable framerates without crashes! I have also noticed a reduced amount of artifacts.

Solved, cheers again buddy
November 9, 2009 6:50:15 PM

my pleasure friend... don't hesitate to ask anything =)
November 17, 2009 5:51:00 PM

I have a 9800GTX+.

I think I have the same problems.

Here is a video of what my problem looks like.

http://www.youtube.com/watch?v=65YT_PqCMTY

Basically, I get artifacts. This doesn't happen on any other game. Only on L4D and L4D2.

I have tried several drivers, some from the past and some present, still same occuring problem.

I have underclocked my card as low as it can go, 580mhz, memory 845mhz. Still occurs.

Any other guesses?
November 17, 2009 5:54:43 PM

Have you tried using a different GPU ?
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