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Bad advice from Verizon CSR

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July 7, 2004 2:56:24 AM

Archived from groups: alt.cellular.verizon (More info?)

After being away for a few days, I went on line tonight to check out the
recent changes I had made to my Verizon account (I just added a second
line to an AC plan). Sadly, I found that I supposedly now had three
numbers (lines), according to Verizon. Not so.

The first CSR I talked with indicated I had added the 3rd line on June
30th, and since I was within the trial period, I could simply cancel the
new line. That's the ticket, I'm going to cancel a line I never ordered.

The second CSR I spoke with deleted the third line for me, after I
pointed out that it made no sense to order a third line for just two of
us, and we also didn't order a phone to use on the line (the line I
didn't order); he also indicated that I would receive a credit for $175
to offset the early termination fee I would be charged, and a $20 credit
for the $20 monthly charge for the phantom line I had never ordered.

Gee, anyone else see a possibility of this getting messed up? Tom

More about : bad advice verizon csr

Anonymous
July 7, 2004 2:56:25 AM

Archived from groups: alt.cellular.verizon (More info?)

"Tom" <tom@cox.net> wrote in message news:sDJGc.2199$4Z3.844@lakeread02...
> After being away for a few days, I went on line tonight to check out the
> recent changes I had made to my Verizon account (I just added a second
> line to an AC plan). Sadly, I found that I supposedly now had three
> numbers (lines), according to Verizon. Not so.
>
> The first CSR I talked with indicated I had added the 3rd line on June
> 30th, and since I was within the trial period, I could simply cancel the
> new line. That's the ticket, I'm going to cancel a line I never ordered.
>
> The second CSR I spoke with deleted the third line for me, after I
> pointed out that it made no sense to order a third line for just two of
> us, and we also didn't order a phone to use on the line (the line I
> didn't order); he also indicated that I would receive a credit for $175
> to offset the early termination fee I would be charged, and a $20 credit
> for the $20 monthly charge for the phantom line I had never ordered.
>
> Gee, anyone else see a possibility of this getting messed up? Tom
>

Aside from it getting messed up, it's fairly normal for the (short term, not
the perms) sales people at stores to pad the new accounts with extra lines,
get the free phone that comes with it, and then sell it on ebay etc. Wait
till you check on the date you last supposedly "got" a subsidized phone.
Guess what, when you cancel, you don't have to pay the ETF, but there is
(currently) no way for them to charge you for the phone you supposedly got,
so the scammer gets away with it!
Anonymous
July 7, 2004 12:03:37 PM

Archived from groups: alt.cellular.verizon (More info?)

In alt.cellular.verizon, Peter Pan said:

>Aside from it getting messed up, it's fairly normal for the (short term, not
>the perms) sales people at stores to pad the new accounts with extra lines,
>get the free phone that comes with it, and then sell it on ebay etc. Wait
>till you check on the date you last supposedly "got" a subsidized phone.
>Guess what, when you cancel, you don't have to pay the ETF, but there is
>(currently) no way for them to charge you for the phone you supposedly got,
>so the scammer gets away with it!

Sounds like grounds for dismissal to me... Maybe even deducting the cost of the
phone from the scumbag's final paycheck.

--
Sloth is the first deadly sin.
http://www.geocities.com/slothkills/
Related resources
Anonymous
July 7, 2004 2:23:10 PM

Archived from groups: alt.cellular.verizon (More info?)

"Scott en Aztlán" <slothkills@THEyahooOBVIOUS.com> wrote in message
news:c44oe0pcr02r0rtn9qpgmmm7qv6q6nr8cp@4ax.com...
> In alt.cellular.verizon, Peter Pan said:
>
> >Aside from it getting messed up, it's fairly normal for the (short term,
not
> >the perms) sales people at stores to pad the new accounts with extra
lines,
> >get the free phone that comes with it, and then sell it on ebay etc. Wait
> >till you check on the date you last supposedly "got" a subsidized phone.
> >Guess what, when you cancel, you don't have to pay the ETF, but there is
> >(currently) no way for them to charge you for the phone you supposedly
got,
> >so the scammer gets away with it!
>
> Sounds like grounds for dismissal to me... Maybe even deducting the cost
of the
> phone from the scumbag's final paycheck.
>
> --

That's what they told me when it happened to both a friend and I, the trick
for the short time employees (which this was, temps hired for the xmas rush)
is to be gone already when the scam is discovered. That's why I specifcally
said (short term, not the perms). If they already left, they already got
their final paycheck a long time ago.
Anonymous
July 8, 2004 5:09:01 AM

Archived from groups: alt.cellular.verizon (More info?)

On Tue, 6 Jul 2004 21:10:53 -0700, "Peter Pan"
<Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>Aside from it getting messed up, it's fairly normal for the (short term, not
>the perms) sales people at stores to pad the new accounts with extra lines,
>get the free phone that comes with it, and then sell it on ebay etc. Wait
>till you check on the date you last supposedly "got" a subsidized phone.
>Guess what, when you cancel, you don't have to pay the ETF, but there is
>(currently) no way for them to charge you for the phone you supposedly got,
>so the scammer gets away with it!

So that's where all those "new, unopened" Verizon phones on eBay come
from! Can't Verizon mark their ESN's as stolen so the phones can't be
used?
Anonymous
July 8, 2004 5:09:02 AM

Archived from groups: alt.cellular.verizon (More info?)

Bob Scheurle wrote:
> On Tue, 6 Jul 2004 21:10:53 -0700, "Peter Pan"
> <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
>> Aside from it getting messed up, it's fairly normal for the (short
>> term, not the perms) sales people at stores to pad the new accounts
>> with extra lines, get the free phone that comes with it, and then
>> sell it on ebay etc. Wait till you check on the date you last
>> supposedly "got" a subsidized phone. Guess what, when you cancel,
>> you don't have to pay the ETF, but there is (currently) no way for
>> them to charge you for the phone you supposedly got, so the scammer
>> gets away with it!
>
> So that's where all those "new, unopened" Verizon phones on eBay come
> from! Can't Verizon mark their ESN's as stolen so the phones can't be
> used?

Sure, they could but that wouldn't make the unknowing victims who bought
them too happy... Eventually someone would find out that their stolen phone
they got on eBay came from a VZW employee. Even if they were a temporary
employee and no longer working for VZW the association would be bad PR.
VZW would be able to identify the employee when the customer tells them they
didn't buy a phone. No reason to burn the eBay buyer hoping to hear about
it through complaints.

-Quick
Anonymous
July 8, 2004 5:09:02 AM

Archived from groups: alt.cellular.verizon (More info?)

"Bob Scheurle" <njtbob2@X-optonline-X.net> wrote in message
news:bi7pe0tvomo476qoa28k3gq9acfpu1lvkf@4ax.com...
> On Tue, 6 Jul 2004 21:10:53 -0700, "Peter Pan"
> <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
> >Aside from it getting messed up, it's fairly normal for the (short term,
not
> >the perms) sales people at stores to pad the new accounts with extra
lines,
> >get the free phone that comes with it, and then sell it on ebay etc. Wait
> >till you check on the date you last supposedly "got" a subsidized phone.
> >Guess what, when you cancel, you don't have to pay the ETF, but there is
> >(currently) no way for them to charge you for the phone you supposedly
got,
> >so the scammer gets away with it!
>
> So that's where all those "new, unopened" Verizon phones on eBay come
> from! Can't Verizon mark their ESN's as stolen so the phones can't be
> used?
>

One would think so, but consider this, you can buy a phone YOURSELF after
two years with NE2, never activate it, and sell it on ebay. How can they
tell if it was legal and never activated or illegally obtained and never
activated? Come to think of it, even the phone manufacturers can make a
bunch of extra and wholesale them to jobbers. Wouldn't you be a little
annoyed if you bought a phone and then couldn't activate it?

Bottom line, IMO Verizon sells service and really doesn't care what phone
you have, as long as you pay the monthly bill.
July 8, 2004 6:13:32 AM

Archived from groups: alt.cellular.verizon (More info?)

Well, yeah, but after the first few eBay buyers found out their phone was
stolen in that manner, it wouldn't take long at all for word to go out all
over the world via Usenet, etc to demand that sellers provide the ESN of
every phone for sale, so you could check it with Verizon before you buy.

I just have a hard time believing company this size has no recourse for
theft in this manner.

Dean
__________________________________________
"Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
news:1089252173.205610@sj-nntpcache-3...
> Bob Scheurle wrote:
> > On Tue, 6 Jul 2004 21:10:53 -0700, "Peter Pan"
> > <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote:
> >> Aside from it getting messed up, it's fairly normal for the (short
> >> term, not the perms) sales people at stores to pad the new accounts
> >> with extra lines, get the free phone that comes with it, and then
> >> sell it on ebay etc. Wait till you check on the date you last
> >> supposedly "got" a subsidized phone. Guess what, when you cancel,
> >> you don't have to pay the ETF, but there is (currently) no way for
> >> them to charge you for the phone you supposedly got, so the scammer
> >> gets away with it!
> >
> > So that's where all those "new, unopened" Verizon phones on eBay come
> > from! Can't Verizon mark their ESN's as stolen so the phones can't be
> > used?
>
> Sure, they could but that wouldn't make the unknowing victims who bought
> them too happy... Eventually someone would find out that their stolen
phone
> they got on eBay came from a VZW employee. Even if they were a temporary
> employee and no longer working for VZW the association would be bad PR.
> VZW would be able to identify the employee when the customer tells them
they
> didn't buy a phone. No reason to burn the eBay buyer hoping to hear about
> it through complaints.
>
> -Quick
>
>
Anonymous
July 8, 2004 2:19:59 PM

Archived from groups: alt.cellular.verizon (More info?)

Dean wrote:
> Well, yeah, but after the first few eBay buyers found out their phone
> was stolen in that manner, it wouldn't take long at all for word to
> go out all over the world via Usenet, etc to demand that sellers
> provide the ESN of every phone for sale, so you could check it with
> Verizon before you buy.

This is something every buyer should do and is always included in
the advice to people considering buying off eBay.
1) make sure it's not locked.
2) check the ESN with VZW.
....and no it probably wouldn't get the word effectively.

> I just have a hard time believing company this size has no recourse
> for theft in this manner.

They *do* have recourse. It's just not a good business decision to
spend a lot of resources to possibly squeeze a little blood out of
a turnip at the same time risking a lot of bad press. These are mostly
kids, maybe in college. It's pretty much petty theft and not organized
crime. You simply make a note in their personel file and never hire
them again.

-Quick
Anonymous
July 10, 2004 7:07:40 AM

Archived from groups: alt.cellular.verizon (More info?)

Most or all customer reps are clueless and could care less about giving you
correct information. You'll also never talk to the same person twice, even
if you get their extension. The turn around on these people is so high the
person you talked to last month probably no longer works there anyway.
They're not trained at all and have no clue about some of the services and
products they're company even has. It's pretty discouraging when i've called
customer service in the past only to get morons who have no idea what
they're talking about or have any idea on what problems I'm having. And from
experience with this company it will not get resolved or taken care of
anyway. They have the best cellular network around, they can act how ever
they want....I've think I heard that some where before from some of the
idiots on this board.

"Tom" <tom@cox.net> wrote in message news:sDJGc.2199$4Z3.844@lakeread02...
> After being away for a few days, I went on line tonight to check out the
> recent changes I had made to my Verizon account (I just added a second
> line to an AC plan). Sadly, I found that I supposedly now had three
> numbers (lines), according to Verizon. Not so.
>
> The first CSR I talked with indicated I had added the 3rd line on June
> 30th, and since I was within the trial period, I could simply cancel the
> new line. That's the ticket, I'm going to cancel a line I never ordered.
>
> The second CSR I spoke with deleted the third line for me, after I
> pointed out that it made no sense to order a third line for just two of
> us, and we also didn't order a phone to use on the line (the line I
> didn't order); he also indicated that I would receive a credit for $175
> to offset the early termination fee I would be charged, and a $20 credit
> for the $20 monthly charge for the phantom line I had never ordered.
>
> Gee, anyone else see a possibility of this getting messed up? Tom
>
Anonymous
July 10, 2004 7:07:41 AM

Archived from groups: alt.cellular.verizon (More info?)

In article <YAMHc.2603$n37.943@fe36.usenetserver.com>,
"Killer Madness" <killermo@cnet.com> wrote:

Regarding Verizon:

> They have the best cellular network around, they can act how ever
> they want....I've think I heard that some where before from some of the
> idiots on this board.

Do you listen to yourself?

"Cause in a different thread:

In article <_FMHc.2605$n37.105@fe36.usenetserver.com>,
"Killer Madness" <killermo@cnet.com> wrote:

> O, by the way....Verizon can actually do this. They have the best cellular company
> around and can pretty much do anything they want. Illegal or not.

At least now we know their identity... :-)

Fred

--
"Light moves faster than sound. That's why some
folks appear bright until you hear them speak..."
Anonymous
July 10, 2004 7:07:41 AM

Archived from groups: alt.cellular.verizon (More info?)

In article <YAMHc.2603$n37.943@fe36.usenetserver.com>,
"Killer Madness" <killermo@cnet.com> wrote regarding Verizon:

> They have the best cellular network around, they can act how ever
> they want....I've think I heard that some where before from some of the
> idiots on this board.

Do you ever listen to yourself talk? Or do you fade in and out?

------------------------
In article <_FMHc.2605$n37.105@fe36.usenetserver.com>,
"Killer Madness" <killermo@cnet.com> wrote:

> O, by the way....Verizon can actually do this. They have the best cellular company
> around and can pretty much do anything they want. Illegal or not.

In article <1vMHc.2601$n37.1051@fe36.usenetserver.com>,
"Killer Madness" <killermo@cnet.com> wrote:

> O, by the way...big fat greedy Verizon has the right to do this
> because they have the best cellular network around.

In article <LxMHc.2602$n37.140@fe36.usenetserver.com>,
"Killer Madness" <killermo@cnet.com> wrote:

> Verizon could care less you are leaving. They have the best cellular network
> available and can do anything they want.
------------------------

At least now we know the identity of one of those "idiots"... :-)

Fred

--
"Light moves faster than sound. That's why some
folks appear bright until you hear them speak..."
July 10, 2004 10:48:57 AM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 10 Jul 2004 03:07:40 -0400, "Killer Madness"
<killermo@cnet.com> wrote:

>how ever
>some where

Just FYI it's however and somewhere.

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