Removing A-v- software on w-xp-Dell

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi .......all
What do i need to do BEFORE i completely remove my antivirus software(norton
A-V 2005) , to a new A-V-software,,,,Which i'll be installing soon.


Thanks to all who reply.................MUCH APPRECIATED.........

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi,

Uninstall it via Add & Remove, then visit Symantec's support and grab a
clean up tool. They have one for most versions of their software as the
uninstall routines tend to miss a lot of the tendrils they dig into the
system.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"miky" <miky@discussions.microsoft.com> wrote in message
news:CDA0BE47-4359-4A82-916B-26683C6CD273@microsoft.com...
> Hi .......all
> What do i need to do BEFORE i completely remove my antivirus
> software(norton
> A-V 2005) , to a new A-V-software,,,,Which i'll be installing soon.
>
>
> Thanks to all who reply.................MUCH APPRECIATED.........

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

miky wrote:
> Hi .......all
> What do i need to do BEFORE i completely remove my antivirus software(norton
> A-V 2005) , to a new A-V-software,,,,Which i'll be installing soon.
>
>
> Thanks to all who reply.................MUCH APPRECIATED.........


Nothing special. Install the new antivirus application, update its
virus definition files, and then uninstall the NAV.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Bruce Chambers wrote:

> Sanford Aranoff wrote:
> > Here is what I did.
> >
> > Uninstall the dangerous Norton AV. Dangerous: it caused my wife's computer
> > to crash, requiring reinstalling the OS.
> >
>
> Dangerous only if misunderstood and misconfigured, or perhaps if
> initially installed by an incompetent individual.

This is unacceptable. If "an incompetent individual" can do such damage with the
install, the install routine is no good, and verifies my statement that Norton
AV is no good.

>
>
> > Open Services. Stop and disable all Norton services.
> >
>
> Uninstalling via the normal Add/Remove Programs applet will, in the
> overwhelming majority of cases, make this step completely unnecessary.
>
> > Search the registry. Find Norton. Delete. This works only if the services
> > were stopped.
> >
>
> Uninstalling via the normal Add/Remove Programs applet will, in the
> overwhelming majority of cases, make this step completely unnecessary.

"the overwhelming majority ". True, except for Norton.

>
> > Delete all directories with Norton.
> >
> >
>
> Your method would be necessary only if both the normal uninstall
> procedure and Symantec's removal tool fails.

Which is the case for Symantec.

>
>
> --
>
> Bruce Chambers
>
> Help us help you:
> http://dts-l.org/goodpost.htm
> http://www.catb.org/~esr/faqs/smart-questions.html
>
> You can have peace. Or you can have freedom. Don't ever count on having
> both at once. - RAH