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Mobo chipset switch causing XP crash?? BIG PROBLEM

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October 9, 2003 7:23:01 PM

My computer has been in some bassackwards repair store for nearly a month now, and they've been dodging my questions and making excuses, blah blah -- I took it in because the computer would power up but not load into windows ...it would crash along the way, or simply never get beyond powering the fans -- no component would seem to load. In their wisdom, I got a new cpu and mobo, and now the problem is SLIGHTLY different -- now the system seems stable until right before it loads into windows, then I get a blue screen for a milisecond before it restarts. This is different than before, becaue before it would crash before it ever got into, or right when it was in BIOS -- now I can go through bios, and I can enter bios utility all day long if I wanted ..before, had I entered bios, it woud have crashed in seconds.

NOW they are telling me that the reason it is crashing right before windows is because I switched mobo chipsets from VIA to NForce. Is this reasonable, or are they bullshiting me simply because they don't really know whats really wrong. They tell me if I reload windows, it'll work fine. IS THIS TRUE?

I'm a bit desperate here, not having had my computer for a month -- now they tell me that I have to pay them to back up my hard drive, if I want it -- and I must have the files on there!

HOW WOULD I GO ABOUT BACKING UP MY HARD DRIVE if the computer crashes before windows? Is there a boot disk utility I could download- -- I'm uxing XP/NFTS, so I don't know how to get to a dos prompt and do it the old way -- I only need a few dozen word documents, nothing more. ANY SUGGESTIONS!?

I'm running now (and before):
Asus NForce2 a7nx8 Deluxe (Biostar VIA KTS400)
Athlon 2500+ Barton (Athlon 2100+)
512 MB Corsair PC3200 RAM
128 MB GeForce 4200
Windows XP Home Edition
October 9, 2003 8:02:18 PM

Whenever you switch motherboards, you HAVE to do a fresh install of the OS. This could very well be your problem.

As for backing up your data, is it possible you have another system you could plug the HDD into long enouigh to save a few files??

I have also seen before where you can use a boot disk that will allow a NTFS drive to be accessed from a DOS mode (I could be mistaken though).



Spec:
Intel P4 2.4B
MSI 645E Max-U Mobo
512MB DDR333
GF3 ti200 64MB
SB Live 5.1
WD 60GB (Storage)
Maxtor 6GB (System)
Maxtor 120GB
LG 24x24x32 CDR
WIN2K PRo SP4
October 12, 2003 4:59:54 AM

Yep, restarting like this is normal when you've switched your IDE controllers, as when you swap motherboards. A reload of Windows on top of your current installation should solve your problems and this reload should result in all your files still being there!

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October 12, 2003 9:54:11 AM

Try using safe mode. You can get there by holding the F8 key after post. If you can get in, go to device manager and delete everything, then reboot. XP will load all of the new drivers. If windows wont load in safe mode, you can try to get to a prompt to load your files onto floppies.
October 12, 2003 6:01:20 PM

Pop your XP disc in and boot from CD.. first hit enter to install windows (don't use the recovery console thingie).

After the license agreement screen where you have to hit F8 to continue, you'll have the option to Repair Windows, or format a partition and reinstall. Choose repair. Windows will delete a bunch of files and then re-install itself.
I just had to do this myself after upgrading my mobo and didn't lose any settings in the process. Even all my desktop icons were intact where I left them.
October 12, 2003 11:39:06 PM

Is using a windows repair perfecly stable? Perfectly?
October 13, 2003 1:20:05 AM

I don't know how perfect it can be since it's an M$ product, so far I've only used the WinXP repair twice and it worked great both times.

I use it all the time for Windows 98SE version though whenever someone does an upgrade, or their kids load up the system with spyware, or delete files by mistake, etc.. and it's always worked fine for me. With Win98 SE, boot to a command prompt, and in the tools\sysrec\ directory, run pcrestor.bat, for WinXP, read my previous message.

Edit:
Even if it's not perfectly stable, at least it should get you back into windows so you can do a backup before wiping, for those that forgot to backup before changing the mobo out.
<P ID="edit"><FONT SIZE=-1><EM>Edited by falsedragon on 10/12/03 05:21 PM.</EM></FONT></P>
October 13, 2003 2:01:26 AM

sounds good enough for me.
October 14, 2003 3:06:34 AM

Alot of computer issues regarding the mobo are very difficult to nail down. The time in the "store" shop is mostly dependent on you and how willing you are to make hard decisions and how much effort they are putting into trying to find the real answer to your problem. This is an important note. If you don't work with them and be flexible then you could be going through a series of attempted solutions that cost you alot of money. They more they are willing to try to understand the issue, and the more flexible you are in deciding what to do, the faster you'll get your machine back. I deal with this all the time, believe me.

A couple things to keep in mind. There are a large number of potential issues you could possibly have with not just hardware but software. Often times when you go in and you don't give a good description of the issues you are having the longer it will take to find the solution, but moreover, the less willing you are to discuss, and thoroughly, what is happening and when it first occurred the less likely you'll get a prompt solution from them. If they have to follow inexperienced observations and find them to be dead ends the more likely it will be that they have to backtrack and seek out the actual issues on their own.

Most technicians, I'm sure, know that first you must resolve the hardware issues and then work on the software issues. Even so, some of the hardware issues are very hard to nail down and seem to be problems manifested in software. For instance, I have a compaq "uwave" mobo here that installs an OS fine, runs fine for about 8 hours, and then locks. One would think it is the OS the way it behaves but I guarantee you it is the hardware. I've replaced the cpu, memory, hdd, cables, power supply, video; everything. It still locks. The components have all beeen tested in other machines and work flawlessly, but anyone experiencing this problem could be working on a software solution for some time. It was very difficult for me to narrow down and I had to test alot of things over a long period of time.

Suffice it to say, the pearl of wisdom is patients. Most repair shops have machines coming in all the time.

As for your actual problem. An OS such as Win98 can be updated without doing an install. It will sense the new components and just load the drivers and related files. If you are using Win XP then you have a different story. You normally cannot just switch the mobo and have the OS update the drivers--M$ calls that progress I guess. Many times you can't even reinstall over the top without wiping out what you had before. So, no it isn't always safe.

But the guys in the store should have told you this. They probably have a fee for OS reinstall. If you chose not to have them install then the burden is on you to resolve all the problems relating to the OS and the new board.

You probably had to buy a new processor because your new board wouldn't take the processor you had. I've seen people hold onto their old PIII 600s and then their board goes out. They need a new one and have to replace the processor to boot. If you were able to maintain your old ram, then well, great.

The point is this. If the mobo goes out then they tell you that it is gone and that you will need a new mobo/processor they aren't acting rinky dink. If they offer you the service of installing the OS onto the system and you decline then you have to deal with the M$ deficiencies on your own. Sometimes it takes a while to narrow down the problem and a way to speed it up some is to be very descriptive of when it started and what it actually is doing and it behooves you to actually speak to the TECH that is working on the machine for you. Finally, because they have machines coming in all the time the difficult ones take longer as customers are dealt with and the faster easier problems are taken care of while they wait for your call back or you to make decisions on what action to take or to research the right replacement parts for you. And last but not least, the owner could be proficient in computers and incompetent to boot attempting to dictate solutions to the techs that do nothing but hinder their progress (seen it, see it every day).
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