new user with application problem

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Ok:
No new updates available for Adobe.

Diabled Office Plug-in for Norton AV.

This morning, same thing happens.


Hanging application WINWORD.EXE, version 9.0.0.8216, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Through trial and error I have found that if, before trying to conver
the document, I open Adobe distiller it will open and hang for a few
minutes, then re-stabalize (watching through task manager). Once it
re-stabalizes I seem to be able to convert the word document most of
the time...
I think my wife added some fonts, and I'm theorizing Distiller is
loading them, and can't do anything else in the meantime and times
out?
Is this possible?


--
imcivilized

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Okay, what's your Adobe version?
It's likely the font addition causing this.

"imcivilized" <imcivilized.1vgppo@pcbanter.net> wrote in message
news:imcivilized.1vgppo@pcbanter.net...
>
> Ok:
> No new updates available for Adobe.
>
> Diabled Office Plug-in for Norton AV.
>
> This morning, same thing happens.
>
>
> Hanging application WINWORD.EXE, version 9.0.0.8216, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Through trial and error I have found that if, before trying to conver
> the document, I open Adobe distiller it will open and hang for a few
> minutes, then re-stabalize (watching through task manager). Once it
> re-stabalizes I seem to be able to convert the word document most of
> the time...
> I think my wife added some fonts, and I'm theorizing Distiller is
> loading them, and can't do anything else in the meantime and times
> out?
> Is this possible?
>
>
> --
> imcivilized