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Motorola Warranty Worthless, Phones Fragile

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Anonymous
July 17, 2004 4:19:38 PM

Archived from groups: alt.cellular.verizon (More info?)

Just to let everyone know about their risk if they have a new Motorola cell.
That is, don't rely on the Motorola warranty for anything.

Details: T720 large display stopped working. Sent to Motorola service in Ft.
Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
note "Customer abuse - liquid damage"

Called customer service, raised the roof, they said to send it back to Ft
Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
a reiteration of the Motorola warranty, reading:

The Motorola warranty states that "Contact with water, rain, extreme humidity,
or heavy perspiration, contact with sand, dirt, or the like; or contact with
extreme heat, or spills of food or liquid" is not covered under Motorola's
limited one-year warranty."

That is a resonable set of exclusions for a table radio, but not a portable
electronic device. Anywhere out of doors on planet earth is likely to expose
the phone to one of the above warranty-voiding conditions. You're likely to
use the phone in a warranty-voiding condition of you exercise or work heavily
and put it up to your ear. And for me, living in Virginia, "extreme humidity"
is a guaranteed occurrance in or out of doors.

In short, Motorola cell phones effectively have no warranty, so be on guard.
Purchase any sort of "insurance" / "extended warranty" that you can get.

Dave Head
Anonymous
July 17, 2004 4:19:39 PM

Archived from groups: alt.cellular.verizon (More info?)

Dave,

Me thinks you protest too much. The phone got wet, too bad.
Something happened. You are not covered. Get over it.
It's NOT Motorola's fault.

I know of no electronics manufacturer that will warranty a product
that gets wet, unless it is specifically made to be "waterproof".


"Dave Head" <rally2xs@att.net> wrote in message news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a portable
> electronic device. Anywhere out of doors on planet earth is likely to expose
> the phone to one of the above warranty-voiding conditions. You're likely to
> use the phone in a warranty-voiding condition of you exercise or work heavily
> and put it up to your ear. And for me, living in Virginia, "extreme humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head
Anonymous
July 17, 2004 5:42:59 PM

Archived from groups: alt.cellular.verizon (More info?)

Similar for Verizon LG warranty. They have sensors in the
battery area that show if it has been exposed to water. They
don't change if there is extreme humidity etc. it has to be direct
contact with significant water.

Most electronics aren't warranted if you spill water in
them etc.

Carl

"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head
Related resources
July 17, 2004 7:37:47 PM

Archived from groups: alt.cellular.verizon (More info?)

"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head

That is one reason why I don't buy Motorola products. I had the same exact
experience a few years ago. I was the only user of a specific phone and I
knew it never had exposure to liquids. They refused to honor the warranty
for the same reason. If they can't make a phone that can tolerate normal
environmental conditions they should give up.
Anonymous
July 17, 2004 8:09:50 PM

Archived from groups: alt.cellular.verizon (More info?)

After I posted, I realized I left out the fact that I used it normally -
nothing unusual, no dunking in a puddle or anything.

They said there was corrosion around several electronic components. Not sure
how that happened. Could be from using the phone while sweaty. I don't think
it should have gotten wet enough during the occasional walking from the door to
the car when it was raining.

I used to repair 2 way radios. The portable (walkie-talkie) style radios were
generally fairly well sealed. There were little rubber boots around the jacks
where you could plug in a headphone, external microphone, or speaker mic, and
generally, some fireman that gets sprayed by a hose while working in a burning
building was not going to lose his comms.

In my opinion, a portable phone that costs $462 across the counter at Radio
Shack should be about as suspceptable to water as my $50 Timex Ironman
wristwatch I've had for about 5 of 6 years.

Dave Head

On Sat, 17 Jul 2004 13:42:59 GMT, "Carl S. Moore" <csmNOSPAM@comcast.net>
wrote:

>Similar for Verizon LG warranty. They have sensors in the
>battery area that show if it has been exposed to water. They
>don't change if there is extreme humidity etc. it has to be direct
>contact with significant water.
>
>Most electronics aren't warranted if you spill water in
>them etc.
>
>Carl
>
>"Dave Head" <rally2xs@att.net> wrote in message
>news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
>> Just to let everyone know about their risk if they have a new Motorola
>cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in
>Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
>with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
>was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme
>humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact
>with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a
>portable
>> electronic device. Anywhere out of doors on planet earth is likely to
>expose
>> the phone to one of the above warranty-voiding conditions. You're likely
>to
>> use the phone in a warranty-voiding condition of you exercise or work
>heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme
>humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on
>guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>
Anonymous
July 17, 2004 8:17:55 PM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:

> The Motorola warranty states that "Contact with water, rain, extreme humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a portable
> electronic device.

Audiovox's cellphone warranty also states that their phones are not covered
if they are exposed to "excessive temperature or humidity or environmental
conditions", and you'll find other manufacturers have similar clauses.

This is a normal type of warranty clause for electronic devices in general.
Take your portable DVD or CD player in for warranty service after it's been
subjected to any of the above and see what happens.

Electronic devices just don't work well (or at all) when wet, unless you
want to spend a lot more money for industrial/military grade designs
designed to work under those conditions.

I know you're frustrated by Moto's response, but it's pretty much the
industry standard at this time.
Anonymous
July 17, 2004 9:03:29 PM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 17 Jul 2004 16:17:55 GMT, Strongbox <strongbox@no.mail> wrote:

>On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:
>
>> The Motorola warranty states that "Contact with water, rain, extreme humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a portable
>> electronic device.
>
>Audiovox's cellphone warranty also states that their phones are not covered
>if they are exposed to "excessive temperature or humidity or environmental
>conditions", and you'll find other manufacturers have similar clauses.

This is poor for a portable electronic device that is likely to be used the way
a cell phone is used. I don't believe I ever actually used the phone in the
rain, but I've had it with me when its raining. That's going to happen no
matter what. The belt-clip carrier that comes with it is no protection at all,
and indicates that it can or should be worn on the belt. It rains in Virginia,
and, more or less frequently in the rest of the 49 states and all of Canada and
the rest of the world except maybe some of the most extreme deserts...

>This is a normal type of warranty clause for electronic devices in general.
>Take your portable DVD or CD player in for warranty service after it's been
>subjected to any of the above and see what happens.

These are cheap(er) devices that one would not normally think of _having_ in
the rain, or picking up and putting up to your ear after you just spent 1/2
hour on an elliptical cross-trainer. Yeah, you're gonna be damp. I paid $462
for that Motorola T-720 (my very last purchase a Motorola of any sort).

A phone should be about as tolerant of water as your watch. The 2-way radios,
that is the portables I used to work on when I repaired things like that, had
little rubber boots around the various places where water might enter
incidentally to keep them from getting wet inside. A cell phone ought to have
the same sort of construction. Its not a $29.95 piece of toy electronics.

>Electronic devices just don't work well (or at all) when wet, unless you
>want to spend a lot more money for industrial/military grade designs
>designed to work under those conditions.

I think I spent enough to expect this sort of performance. My wristwatch costs
far less than that, and stands up to water just fine.

>I know you're frustrated by Moto's response, but it's pretty much the
>industry standard at this time.

This is a sad situation. You don't want to be relying on one of these in any
emergency situation like weather, etc. These things should be relialble - it
can be a matter of life and death in some cases. For the prices they charge
for one that isn't part of a new contract (I had lost my last phone, and needed
a new one in a hurry to use on an upcoming trip) one should be able to expect
good all-round performance in the sort of environment one normally encounters.
That's certainly not the case with my T-720.

I believe not building any sort of water resistance into such an expensive,
portable device is very shoddy construction.

Dave Head
Anonymous
July 17, 2004 10:08:20 PM

Archived from groups: alt.cellular.verizon (More info?)

Read your manual. It says keep away from water (rain)
Duh


"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head
Anonymous
July 18, 2004 12:32:35 AM

Archived from groups: alt.cellular.verizon (More info?)

Their warranty policy is correct

Water and electronics dont mix

Stop trying to pull something over the company's eyes.

They caught you

heh heh


"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head
Anonymous
July 18, 2004 2:54:06 AM

Archived from groups: alt.cellular.verizon (More info?)

VZW offers both an extended warranty (to deal with failures in the
hardware) and insurance (to deal with loss/theft/water damage/other
losses not covered by warranty). The consensus in this newsgroup seems
to be that the insurance is a "good thing" to keep until you are eligible
for a new subsidized phone at the end of your contract.
Anonymous
July 18, 2004 2:54:57 AM

Archived from groups: alt.cellular.verizon (More info?)

It failed under normal use. I don't believe it ever got really wet - I don't
ever remember talking on it in the rain. It was in the holster.

For a portable electronic device that costs as much as this, "wet" should equal
"submerged". Anything less, its shoddy engineering not to be able to survive
it.

Dave Head

On Sat, 17 Jul 2004 18:08:20 GMT, "HYY" <Hyy@knug.com> wrote:

>Read your manual. It says keep away from water (rain)
>Duh
>
>
>"Dave Head" <rally2xs@att.net> wrote in message
>news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
>> Just to let everyone know about their risk if they have a new Motorola
>cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in
>Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
>with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
>was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme
>humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact
>with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a
>portable
>> electronic device. Anywhere out of doors on planet earth is likely to
>expose
>> the phone to one of the above warranty-voiding conditions. You're likely
>to
>> use the phone in a warranty-voiding condition of you exercise or work
>heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme
>humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on
>guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>
Anonymous
July 18, 2004 2:58:05 AM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 17 Jul 2004 12:00:45 -0700, "Richard Ness"
<richardno@damnspam.nessnet.com> wrote:

>Dave,
>
>Me thinks you protest too much. The phone got wet, too bad.

There was no specific incident. It may have been a humidity thing, not sure.
Anyway, for something as expensive as this, it should be engineered to accept
everything short of "submerged". My wristwatch has no problems. My GPS has no
problems. Ditto the several ham radio handi-talkies. This thing is just a
standout at being poorly engineered for the environment it is nornally use in.

>Something happened. You are not covered. Get over it.
>It's NOT Motorola's fault.

Yes it is. The phone is poorly engineered for its normal operating
environment. I did nothing extrordinary in using it - just normal stuff.
Never dropped, let alone dropped in water.

Its just shoddy merchandise.

Dave Head

>
>I know of no electronics manufacturer that will warranty a product
>that gets wet, unless it is specifically made to be "waterproof".
>
>
>"Dave Head" <rally2xs@att.net> wrote in message news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
>> Just to let everyone know about their risk if they have a new Motorola cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a portable
>> electronic device. Anywhere out of doors on planet earth is likely to expose
>> the phone to one of the above warranty-voiding conditions. You're likely to
>> use the phone in a warranty-voiding condition of you exercise or work heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>
Anonymous
July 18, 2004 2:58:06 AM

Archived from groups: alt.cellular.verizon (More info?)

Something happened. You have kids? Drunken friends?

I have multiple T720/T730 and I live in Seattle. (It's wet here).
They sometimes get wet and even have been dropped in a puddle.
None have failed.

It ain't the engineering. You just either aren't telling the whole story,
or don't know the whole story.

Whichever, just get over it. It isn't Motorola's fault the phone is damaged.
Bitching here doesn't change a damn thing.


"Dave Head" <rally2xs@att.net> wrote in message news:6rbjf05npfke7ajjn6s9tubhuo5p00rgdt@4ax.com...
> On Sat, 17 Jul 2004 12:00:45 -0700, "Richard Ness"
> <richardno@damnspam.nessnet.com> wrote:
>
> >Dave,
> >
> >Me thinks you protest too much. The phone got wet, too bad.
>
> There was no specific incident. It may have been a humidity thing, not sure.
> Anyway, for something as expensive as this, it should be engineered to accept
> everything short of "submerged". My wristwatch has no problems. My GPS has no
> problems. Ditto the several ham radio handi-talkies. This thing is just a
> standout at being poorly engineered for the environment it is nornally use in.
>
> >Something happened. You are not covered. Get over it.
> >It's NOT Motorola's fault.
>
> Yes it is. The phone is poorly engineered for its normal operating
> environment. I did nothing extrordinary in using it - just normal stuff.
> Never dropped, let alone dropped in water.
>
> Its just shoddy merchandise.
>
> Dave Head
>
> >
> >I know of no electronics manufacturer that will warranty a product
> >that gets wet, unless it is specifically made to be "waterproof".
> >
> >
> >"Dave Head" <rally2xs@att.net> wrote in message news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> >> Just to let everyone know about their risk if they have a new Motorola cell.
> >> That is, don't rely on the Motorola warranty for anything.
> >>
> >> Details: T720 large display stopped working. Sent to Motorola service in Ft.
> >> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
> >> note "Customer abuse - liquid damage"
> >>
> >> Called customer service, raised the roof, they said to send it back to Ft
> >> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
> >> a reiteration of the Motorola warranty, reading:
> >>
> >> The Motorola warranty states that "Contact with water, rain, extreme humidity,
> >> or heavy perspiration, contact with sand, dirt, or the like; or contact with
> >> extreme heat, or spills of food or liquid" is not covered under Motorola's
> >> limited one-year warranty."
> >>
> >> That is a resonable set of exclusions for a table radio, but not a portable
> >> electronic device. Anywhere out of doors on planet earth is likely to expose
> >> the phone to one of the above warranty-voiding conditions. You're likely to
> >> use the phone in a warranty-voiding condition of you exercise or work heavily
> >> and put it up to your ear. And for me, living in Virginia, "extreme humidity"
> >> is a guaranteed occurrance in or out of doors.
> >>
> >> In short, Motorola cell phones effectively have no warranty, so be on guard.
> >> Purchase any sort of "insurance" / "extended warranty" that you can get.
> >>
> >> Dave Head
> >
>
Anonymous
July 18, 2004 2:59:21 AM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 17 Jul 2004 15:37:47 -0400, "George" <george@nospam.invalid> wrote:

>
>"Dave Head" <rally2xs@att.net> wrote in message
>news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
>> Just to let everyone know about their risk if they have a new Motorola
>cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in
>Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
>with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
>was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme
>humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact
>with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a
>portable
>> electronic device. Anywhere out of doors on planet earth is likely to
>expose
>> the phone to one of the above warranty-voiding conditions. You're likely
>to
>> use the phone in a warranty-voiding condition of you exercise or work
>heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme
>humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on
>guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>
>That is one reason why I don't buy Motorola products. I had the same exact
>experience a few years ago. I was the only user of a specific phone and I
>knew it never had exposure to liquids. They refused to honor the warranty
>for the same reason. If they can't make a phone that can tolerate normal
>environmental conditions they should give up.

Exactly. Too bad yours died too, but it is good to know my experience is not
unique. Thanks for the info,

Dave Head
>
Anonymous
July 18, 2004 2:59:22 AM

Archived from groups: alt.cellular.verizon (More info?)

While waiting on responses to my other post for cell phone recommendations
from the group, I can't help but make a comment here concerning quality.

My experience with ANYTHING made by Motorola or General Electric has been
anything but reliable. Can't explain why, just had bad experiences with
both of these manufacturers. This is also why I'll never use Trane A/C,
since they are now owned by GE.


"Dave Head" <rally2xs@att.net> wrote in message
news:31cjf0tptbptg03khicqjta8n1d0g4h5g0@4ax.com...
> On Sat, 17 Jul 2004 15:37:47 -0400, "George" <george@nospam.invalid>
wrote:
>
> >
> >"Dave Head" <rally2xs@att.net> wrote in message
> >news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> >> Just to let everyone know about their risk if they have a new Motorola
> >cell.
> >> That is, don't rely on the Motorola warranty for anything.
> >>
> >> Details: T720 large display stopped working. Sent to Motorola service
in
> >Ft.
> >> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
> >with
> >> note "Customer abuse - liquid damage"
> >>
> >> Called customer service, raised the roof, they said to send it back to
Ft
> >> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this
time
> >was
> >> a reiteration of the Motorola warranty, reading:
> >>
> >> The Motorola warranty states that "Contact with water, rain, extreme
> >humidity,
> >> or heavy perspiration, contact with sand, dirt, or the like; or contact
> >with
> >> extreme heat, or spills of food or liquid" is not covered under
Motorola's
> >> limited one-year warranty."
> >>
> >> That is a resonable set of exclusions for a table radio, but not a
> >portable
> >> electronic device. Anywhere out of doors on planet earth is likely to
> >expose
> >> the phone to one of the above warranty-voiding conditions. You're
likely
> >to
> >> use the phone in a warranty-voiding condition of you exercise or work
> >heavily
> >> and put it up to your ear. And for me, living in Virginia, "extreme
> >humidity"
> >> is a guaranteed occurrance in or out of doors.
> >>
> >> In short, Motorola cell phones effectively have no warranty, so be on
> >guard.
> >> Purchase any sort of "insurance" / "extended warranty" that you can
get.
> >>
> >> Dave Head
> >
> >That is one reason why I don't buy Motorola products. I had the same
exact
> >experience a few years ago. I was the only user of a specific phone and I
> >knew it never had exposure to liquids. They refused to honor the
warranty
> >for the same reason. If they can't make a phone that can tolerate normal
> >environmental conditions they should give up.
>
> Exactly. Too bad yours died too, but it is good to know my experience is
not
> unique. Thanks for the info,
>
> Dave Head
> >
>
Anonymous
July 18, 2004 6:45:29 AM

Archived from groups: alt.cellular.verizon (More info?)

The only Moto's that are of a good quality are the one's made for the Nextel
system. They take a beating and keep on going. Also the old V60 series with
the aluminum case's were always a solid phone. I've dropped mine hundreds of
times and it's always worked well.

"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head
Anonymous
July 18, 2004 8:43:56 AM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 17 Jul 2004 17:44:26 -0700, "Richard Ness"
<richardno@damnspam.nessnet.com> wrote:

>Something happened. You have kids? Drunken friends?
>
>I have multiple T720/T730 and I live in Seattle. (It's wet here).
>They sometimes get wet and even have been dropped in a puddle.
>None have failed.

Interesting.

Well, it makes me hopeful for my new T730. Maybe it won't die.

Makes me suspicious that, even with "corrosion around several electronic
components", the phone failed for some other reason.

>It ain't the engineering. You just either aren't telling the whole story,
>or don't know the whole story.

It is the engineering. There was corrosion. Moisture of some sort most have
gotten in there, although I'm suspicious of simple humidity.

I know the whole story, as its my unit and no one else has had possession.
Unless it got submerged on the UPS trip to the service center the 1st time then
something happened here. I just contend that, since I didn't drop it in a
puddle, whatever did happen is something that it should have been able to
withstand with no damage.

>Whichever, just get over it. It isn't Motorola's fault the phone is damaged.

I think it is.

>Bitching here doesn't change a damn thing.

It lets others know not to rely on the warranty. The warranty is useless,
since the exclusions it mentions are mostly all the normal operating conditions
that a portable electronic device encounters. That is, they can claim the
warranty is void for any of those reasons, and the phone has almost certainly
been subjected to it. Exteme heat? Ever leave your phone in the car?

Dave Head

>"Dave Head" <rally2xs@att.net> wrote in message news:6rbjf05npfke7ajjn6s9tubhuo5p00rgdt@4ax.com...
>> On Sat, 17 Jul 2004 12:00:45 -0700, "Richard Ness"
>> <richardno@damnspam.nessnet.com> wrote:
>>
>> >Dave,
>> >
>> >Me thinks you protest too much. The phone got wet, too bad.
>>
>> There was no specific incident. It may have been a humidity thing, not sure.
>> Anyway, for something as expensive as this, it should be engineered to accept
>> everything short of "submerged". My wristwatch has no problems. My GPS has no
>> problems. Ditto the several ham radio handi-talkies. This thing is just a
>> standout at being poorly engineered for the environment it is nornally use in.
>>
>> >Something happened. You are not covered. Get over it.
>> >It's NOT Motorola's fault.
>>
>> Yes it is. The phone is poorly engineered for its normal operating
>> environment. I did nothing extrordinary in using it - just normal stuff.
>> Never dropped, let alone dropped in water.
>>
>> Its just shoddy merchandise.
>>
>> Dave Head
>>
>> >
>> >I know of no electronics manufacturer that will warranty a product
>> >that gets wet, unless it is specifically made to be "waterproof".
>> >
>> >
>> >"Dave Head" <rally2xs@att.net> wrote in message news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
>> >> Just to let everyone know about their risk if they have a new Motorola cell.
>> >> That is, don't rely on the Motorola warranty for anything.
>> >>
>> >> Details: T720 large display stopped working. Sent to Motorola service in Ft.
>> >> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
>> >> note "Customer abuse - liquid damage"
>> >>
>> >> Called customer service, raised the roof, they said to send it back to Ft
>> >> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
>> >> a reiteration of the Motorola warranty, reading:
>> >>
>> >> The Motorola warranty states that "Contact with water, rain, extreme humidity,
>> >> or heavy perspiration, contact with sand, dirt, or the like; or contact with
>> >> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> >> limited one-year warranty."
>> >>
>> >> That is a resonable set of exclusions for a table radio, but not a portable
>> >> electronic device. Anywhere out of doors on planet earth is likely to expose
>> >> the phone to one of the above warranty-voiding conditions. You're likely to
>> >> use the phone in a warranty-voiding condition of you exercise or work heavily
>> >> and put it up to your ear. And for me, living in Virginia, "extreme humidity"
>> >> is a guaranteed occurrance in or out of doors.
>> >>
>> >> In short, Motorola cell phones effectively have no warranty, so be on guard.
>> >> Purchase any sort of "insurance" / "extended warranty" that you can get.
>> >>
>> >> Dave Head
>> >
>>
>
Anonymous
July 18, 2004 8:46:16 AM

Archived from groups: alt.cellular.verizon (More info?)

On 17 Jul 2004 22:54:06 GMT, hoch@exemplary.invalid (CharlesH) wrote:

>VZW offers both an extended warranty (to deal with failures in the
>hardware) and insurance (to deal with loss/theft/water damage/other
>losses not covered by warranty). The consensus in this newsgroup seems
>to be that the insurance is a "good thing" to keep until you are eligible
>for a new subsidized phone at the end of your contract.

Well, extending a warranty with so many exclusions that are normally found in
the course of use of a portable electronic device makes that an exercise in
burning money for nothing.

I checked on the insurance today, and you have to get it within the 1st 7 days
of ownership. IOW, I couldn't add it. If you're getting a new phone, _get_
this insurance...

Dave Head
Anonymous
July 18, 2004 1:50:45 PM

Archived from groups: alt.cellular.verizon (More info?)

On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head <rally2xs@att.net> wrote:

>The Motorola warranty states that "Contact with water, rain, extreme humidity,
>or heavy perspiration, contact with sand, dirt, or the like; or contact with
>extreme heat, or spills of food or liquid" is not covered under Motorola's
>limited one-year warranty."

Find me a cellular telephone manufacturer that DOESN'T have that
inclusion.

--
To reply, remove TheObvious from my e-mail address.
July 18, 2004 5:04:33 PM

Archived from groups: alt.cellular.verizon (More info?)

"Evan Platt" <evan@TheObvious.espphotography.com> wrote in message
news:eialf0t22j834023jrjcshf8uku8dmumkm@4ax.com...
> On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head <rally2xs@att.net> wrote:
>
> >The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> >or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> >extreme heat, or spills of food or liquid" is not covered under
Motorola's
> >limited one-year warranty."
>
> Find me a cellular telephone manufacturer that DOESN'T have that
> inclusion.

Other manufacturers may have similar wording but from my experience and
experiences of others they don't have a standard practice of refusing the
warranty declaring the phone was exposed to "liquids" or "high humidity".



>
> --
> To reply, remove TheObvious from my e-mail address.
>
Anonymous
July 21, 2004 1:04:51 AM

Archived from groups: alt.cellular.verizon (More info?)

Have had to motorola phones to date with no problems what so ever. The
antenna has been pulled form one on several occassions, they been
dropped to many times to count, and have gotten wet. Have never had
any problems with them. My wife has also had 2 or 3 motorolas with no
problem. I currently have an LG, and my next phone will be another
motorola, more then likely.

On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head <rally2xs@att.net> wrote:

>Just to let everyone know about their risk if they have a new Motorola cell.
>That is, don't rely on the Motorola warranty for anything.
>
>Details: T720 large display stopped working. Sent to Motorola service in Ft.
>Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
>note "Customer abuse - liquid damage"
>
>Called customer service, raised the roof, they said to send it back to Ft
>Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
>a reiteration of the Motorola warranty, reading:
>
>The Motorola warranty states that "Contact with water, rain, extreme humidity,
>or heavy perspiration, contact with sand, dirt, or the like; or contact with
>extreme heat, or spills of food or liquid" is not covered under Motorola's
>limited one-year warranty."
>
>That is a resonable set of exclusions for a table radio, but not a portable
>electronic device. Anywhere out of doors on planet earth is likely to expose
>the phone to one of the above warranty-voiding conditions. You're likely to
>use the phone in a warranty-voiding condition of you exercise or work heavily
>and put it up to your ear. And for me, living in Virginia, "extreme humidity"
>is a guaranteed occurrance in or out of doors.
>
>In short, Motorola cell phones effectively have no warranty, so be on guard.
>Purchase any sort of "insurance" / "extended warranty" that you can get.
>
>Dave Head
!