So the company i work for is looking for new software for creating trouble tickets. We have used Peregrine in the past (Service Center) and it worked pretty well. Any Suggestions? Basically we get calls/emails and ticket to 1 of about 200 groups based on your selection in 4 category levels.
Looking for something simple that would work well on a AIX Server. Any ideas would be greatly appreciated : ) !
spiceworks is a nice free one if you can take the banner advertisements, and for full funtionality you have to open wmi ports on all pc's for full funtionality.
the one i use is a pay one Trackit by numera.
We use Web Helpdesk and like it. Liberum is a great open source (free) helpdesk and you don't have to deal with the advertising like with spiceworks. We used it before web helpdesk for several years without issue. We needed to move to something with better LDAP/AD integration.
I’ve used peregrine and honestly it is a mess! Not only that, but there are so many new help desk systems that aren’t just a convoluted load of HTML pages; the system we now use is called FocalScope (www.focalscope.com) and it makes peregrine look like a dinosaur, honestly. Check out their site for more info and compare the two for your needs.