The problem is that everytime I go to play that game I have to uninstall the game and then reinstall for it to work. Yes, the game doesn't show up anywhere. No, when I go to my computer and right click and go through that process it does the same thing; pops up to the when that says repair, uninstalling, and something else but I've tried all three and still does the same thing. There is no box to check to mark for shortcut on desktop when installing. What are you talking about customer settings? All I do is put the disk in and try to play the game.