WoW lag issues

[rollin772]

Hi everyone i'm new here. My wife's PC suddenly crapped out on her while playing world of warcraft. I'm not sure why. I updated her video card drivers, i ran dxdiag (took awhile to figure out why there were no more test buttons). Scanned her computer with the generic windows defender program (her pc is not detecting her cd-rom for me to install purchased version of AVG). I turned down off the windows aero thing turned off most of her start up programs but she went from 40+ fps to 3-9 fps one day and it hasn't gone back up and my attempts to fix it hasnt worked and im stumped here is her info...

System Information
------------------
Time of this report: 3/22/2010, 17:43:10
Machine name:
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: GM441AAR-ABA m8125x
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2046MB RAM
Page File: 1807MB used, 2522MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8400 GS
Manufacturer: NVIDIA
Chip type: GeForce 8400 GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0404&SUBSYS_C7383842&REV_A1
Display Memory: 1266 MB
Dedicated Memory: 499 MB
Shared Memory: 767 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.17.0011.9621 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 1/11/2010 21:03:33, 9388648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4744-11CF-677E-33E71FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0404
SubSys ID: 0xC7383842
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled


Sorry for all the info but i'm not sure what was needed or not but i stopped the copy / paste at where the sound was coming into play. Any help would be greatly appreciated. Thanks

 

[JDV28]

First and most important, dont use phrases like "crapped out" when you are asking for help with a problem. Explain what happened.

 

[rollin772]

well she went to a dungeon and she started complaining that she was getting bad lag and i thought it was just a spike but since that night she can not get more than 9 fps. before that she was running much better... I also lowered all her graphic settings in the game to try and improve the fps but it did not help at all.

 

[daviduk109]

is it just wow that is affected by low frame rates or other other games affected as well

 

[Nemi87]

I would check for malware... Check what services are running while you get the spikes.

 

[rollin772]

it is only the game that is affected by the game regular downloads still download at same speed. opening internet windows still goes at the same speed. only the game is affected- which made me think it was my graphics card or something wrong with directx but i'm not seeing any apparent problems with either. also i did a windows defender scan but did not see anything i am still trying to get her computer to detect her cd-rom so i can install the anti-virus / internet security program i got from avg so unless windows defender will not pick it up then i don't know. and it really is not spikes because from that night on she can't get above 9 fps it doesn't get any better so it does not get a spike and get low fps, it's just slow all the time now.

 

[daviduk109]

if you want to do a good free check for viruses then download, install and run the following 2 anti-malware software:

1. malwarebytes
2. superantispyware

make sure to do a FULL scan (not quick scan)

 

[Nemi87]

Windows defender doesnt find anything, use hitman or something.

 

[khubani]

-Download Ad-Aware (downloads.com)
-Scan PC/Remove unwanted spyware/malware
-Update your graphics drivers. (NVIDIA.COM)
-Restart PC after GFX update
-Download the latest Direct X Distributable package. (http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en)
-Disable Vertical Sync in your graphics card options. (Right click on desktop->properties->settings->advanced->manage 3d settings->Vsync "ALWAYS OFF"
-Make sure Anti-Aliasing is x0.

Additionally, I don't like Vista, it's a resource hog, although lately it's been a bit better, but I'd also invest in more RAM as your bottle necking your graphics card since resources are being applied in an unstable operating system. Hope this helps!

 

[JDV28]

Ugh, if you were using windows defender as your main AV then a virus is probable, windows defender doesnt even claim to be a full antivirus program lol

 

[pojih]

Did she download any new addons recently?

Load up the game with no addons selected, and see how it works

 

[rollin772]

Well I downloaded malware bytes, and superantispyware like the previous poster suggested and i did complete scans. on the spyware i got lots of tracking cookies nothing of particular importance according to the program. when i did the malware bytes this was the result

Malwarebytes' Anti-Malware 1.44
Database version: 3907
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/23/2010 10:37:56 PM
mbam-log-2010-03-23 (22-37-56).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 363588
Time elapsed: 2 hour(s), 32 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


something in the registry keys which i don't really know what it is... right now it is in the "quarantine". then following another posters reply i found that nvidia now has a new driver available which i downloaded installed -> restart... downloaded the new direct x stuff. and then i turned off my v-sync on graphics card and in game.
the result is now very very low latency while in a highly populated area but my fps only went up to 12. I am going to try and load the game with no addons selected and see if that helps.

Thanks for all the replies and help hopefully one of these suggestions will cure the problem i'm starting to think about possibly getting a new cd rom to install the avg security, and getting a new vid card and some ram if it doesn't work =(

 

[daviduk109]

your pc is clean of viruses anyway. you could try:

- playing the game with a really low screen resolution like 800 x 600 or smaller (640 x 480), to see if that makes a difference in frame rate

- download 3dmark06 software to see what 3dmark score you get and see if that score is comparable to similar systems (the software is quite big but is something you might want to try)

- posting on the technical forums of wow

- if none of the above works, last thing you could try but the most drastic is to uninstall wow and then reinstall it all again, though that could take up to half a day and a ton of bandwidth to download all the patches.

 

[khubani]

If you're going to re-install WoW or download any additional software, you'd might as well format and test it from scratch, and see what happens. Even if there are no viruses, or if you've had viruses on the same partition - damage could have been done. If there's no current information on your HDD that you wouldn't mind erasing or moving to a CD/thumb drive, I'd advise a reformat.