Call detail report woes

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 04 Aug 2004 19:01:28 GMT, "Bobo" <tfloresj@earthlink.net>
wrote:

>I recently asked Verizon to send me a call detail report for wireless calls
>we made/received last billing cycle. The information was not available on
>line. The Verizon's Customer Care rep at the other end (named Angela) said
>Verizon couldn't provide me one because I have an unlimited local and
>nationwide wireless services with the Company for a fixed rate.

Is this a truly *unlimited* local and national plan? If so, how much
do you pay per month?

>Nothing in
>the Terms and Conditions said I couln't get one when I signed up for the
>services. This doesn't make sense. I paid my dues on time. From a legal
>point of view, can Verizon do this without letting its subscribers know of
>this practice?
>

VZW's biggest selling point in trying to convert their current
customers to summary billing is that they can look up the call details
online, but I guess from their POV, if it is truly an unlimited plan,
why would you care to see the detail? Obviously, there are times when
anyone would want to see their call detail, even if it were just to
recall a phone number you had called once then lost.

I'd stop with this phoning business and go into a VZW store and ask
the manager. You can often get more help when you're standing there
in front of them. Not always, but often.

Archived from groups: alt.cellular.verizon (More info?)

They have the best wireless network around and they can do what they want.
You think they care about what you want as a customer?

"Bobo" <tfloresj@earthlink.net> wrote in message
news:coaQc.10725$Jp6.9149@newsread3.news.atl.earthlink.net...
> I recently asked Verizon to send me a call detail report for wireless
calls
> we made/received last billing cycle. The information was not available on
> line. The Verizon's Customer Care rep at the other end (named Angela)
said
> Verizon couldn't provide me one because I have an unlimited local and
> nationwide wireless services with the Company for a fixed rate. Nothing
in
> the Terms and Conditions said I couln't get one when I signed up for the
> services. This doesn't make sense. I paid my dues on time. From a legal
> point of view, can Verizon do this without letting its subscribers know of
> this practice?
>
>