I bought Unreal Tournament 3 when it came out. Since I got it I have followed all the patches and mods. I have done clean installs several times, I have patches up to 5 (2.1) and the Titan pack. For some reason servers with ctf or vctf never work. The download always fails. Every other server works fine.
So I got pissed last night and emailed Epic. I told them they continue to ignore my help requests and that if they didn't help me with the issue I was having for their game I paid them money for, I would never buy their product again. I then mentioned I would still enjoy them though.
They banned me without helping me. It said reason banned: pirate/cheats, date ban will be lifted: never.
I did not pirate their game. I merely insinuated that if they were okay with taking my money and not helping me with a product they promised would work that I would feel okay in the future for maybe not paying for their product. They had the option to take the high road and do what customer support is supposed to do: help. They chose to ignore numerous emails about the issue then ban me for being a pirate.
So I guess my questions are A) Has anyone had the same game issue as me? and B) Is Epic being fair in ignoring support requests from a paying customer then deciding they'd rather ban me and accuse me of pirating their stuff then to help? I offered to show proof of my purchase, they don't care apparently.
So I got pissed last night and emailed Epic. I told them they continue to ignore my help requests and that if they didn't help me with the issue I was having for their game I paid them money for, I would never buy their product again. I then mentioned I would still enjoy them though.
They banned me without helping me. It said reason banned: pirate/cheats, date ban will be lifted: never.
I did not pirate their game. I merely insinuated that if they were okay with taking my money and not helping me with a product they promised would work that I would feel okay in the future for maybe not paying for their product. They had the option to take the high road and do what customer support is supposed to do: help. They chose to ignore numerous emails about the issue then ban me for being a pirate.
So I guess my questions are A) Has anyone had the same game issue as me? and B) Is Epic being fair in ignoring support requests from a paying customer then deciding they'd rather ban me and accuse me of pirating their stuff then to help? I offered to show proof of my purchase, they don't care apparently.