your sentence structure and the way your response was written is very childish indeed. honestly i don't know what you expect from us, you ask us what you are doing wrong; well your information detailing the problem is very unrevealing. You have neither posted the official message that you have for the problem, a screenshot of it or any specifics about how you contacted support (what you said, their responses, what you did, etc). We cannot help without fully understanding the problem.