Sign in with
Sign up | Sign in
Your question

Win 7 blue screen

Last response: in Windows 7
Share
September 9, 2010 9:51:12 PM

hey all i have a problem that i need help to solve it im using windows 7 32 bit and after a while im getting a blue screen and the computer reboots himself. the hardware seems to be fine ive checked the hard drives and the memory and didnt get errors and also the temperature is ok my computer is

Motherboard:
CPU Type QuadCore Intel Core 2 Quad Q6600, 2400 MHz (9 x 267)
Motherboard Name Intel Eva Cove DG35EC (1 PCI, 2 PCI-E x1, 1 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN, IEEE-1394)
Motherboard Chipset Intel Bearlake G35
System Memory 3328 MB
DIMM1: Kingston 2G-UDIMM 2 GB DDR2-800 DDR2 SDRAM (5-5-5-18 @ 400 MHz) (4-4-4-12 @ 266 MHz) (3-3-3-9 @ 200 MHz)
DIMM3: Kingston 9905316-132.A01LF 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
BIOS Type Intel (01/13/10)
Communication Port Communications Port (COM1)


ATI Radeon HD 5700 Series


im also got the blue screen without the redeon card when i used the onborad disply and also with win7 64 bit
if any1 can help me i will really appreciate it

the error log is :


Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\090910-17125-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x8281e000 PsLoadedModuleList = 0x82966810
Debug session time: Thu Sep 9 13:12:49.410 2010 (UTC + 3:00)
System Uptime: 3 days 0:27:15.003
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
......
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 91ccd87f, 8d69885b, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : atikmdag.sys ( atikmdag+2a787f )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 91ccd87f, The address that the exception occurred at
Arg3: 8d69885b, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
atikmdag+2a787f
91ccd87f ff505c call dword ptr [eax+5Ch]

TRAP_FRAME: 8d69885b -- (.trap 0xffffffff8d69885b)
ErrCode = 00000000
eax=2091de0d ebx=8685909c ecx=86859011 edx=00000000 esi=9c92a410 edi=92a57840
eip=91ccd87f esp=8d6988cf ebp=8d6988d3 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
atikmdag+0x2a787f:
91ccd87f ff505c call dword ptr [eax+5Ch] ds:0023:2091de69=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR: 0x8E

PROCESS_NAME: System

CURRENT_IRQL: 2

UNALIGNED_STACK_POINTER: 8d6988cf

LAST_CONTROL_TRANSFER: from 91ccdad3 to 91ccd87f

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
8d6988d3 91ccdad3 92a57c01 69895000 8590008d atikmdag+0x2a787f
8d698938 91ce059d 01698950 856eee10 8574a940 atikmdag+0x2a7ad3
8d698990 91ce0435 8d6989b8 8574aae0 00000018 atikmdag+0x2ba59d
8d698a04 91a33f2c 00698a48 00000000 8d698b38 atikmdag+0x2ba435
8d698a28 910c4e70 863c2480 8d698a48 82c336ee atikmdag+0xdf2c
8d698a94 92047e50 863c2480 8d698af0 868b98d8 atikmpag+0x4e70
8d698abc 92048018 8d698af0 8d698ad8 920fe0d5 dxgkrnl+0x1e50
8d698ac8 920fe0d5 868b6000 8d698af0 8d698b64 dxgkrnl+0x2018
8d698ad8 921074ea 8d698af0 868b9af0 868b9000 dxgmms1!DXGADAPTER::D diSubmitCommand+0x11
8d698b64 9212e617 0000000f 856ebf08 868b9af0 dxgmms1!VidSchiSendToExecutionQueue+0x7d6
8d698bdc 9212ef87 86395788 00000001 856ebf08 dxgmms1!VidSchiSendToExecutionQueueWithWait+0x115
8d698d18 9212f22f 006ebf08 872133f0 8d698d3c dxgmms1!VidSchiSubmitRenderCommand+0x809
8d698d28 9212f4cc 856ebf08 8285a3f1 86395788 dxgmms1!VidSchiSubmitQueueCommand+0x61
8d698d3c 9212f573 86395788 00000000 869c3810 dxgmms1!VidSchiRun_PriorityTable+0x24
8d698d50 82a2c6d3 86395788 a5b54702 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8d698d90 828de0f9 9212f4f4 86395788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND: kb

FOLLOWUP_IP:
atikmdag+2a787f
91ccd87f ff505c call dword ptr [eax+5Ch]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atikmdag+2a787f

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME: atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4c58c3fd

FAILURE_BUCKET_ID: 0x8E_atikmdag+2a787f

BUCKET_ID: 0x8E_atikmdag+2a787f

Followup: MachineOwner
---------

More about : win blue screen

a b $ Windows 7
September 10, 2010 2:27:29 AM

Update to the newest video driver. Those atikmdag errors are your video driver.
m
0
l
a b $ Windows 7
September 10, 2010 3:41:29 AM

seems like a driver issue to me too...

you may want to completely uninstall the drivers, then restart, and do a clean install just to be safe
m
0
l
Related resources
September 10, 2010 5:37:54 AM

but i also had those errors before i had the ati card ,
and after i got the new card i updated to the newest driver and i still get the blue screen
m
0
l
September 10, 2010 12:42:57 PM

i already have it and im still getting blue screens from time to time
m
0
l
a b $ Windows 7
September 10, 2010 12:59:20 PM

You have the newest BIOS, so that's good.

Create a memtest CD, and run a scan overnight if you haven't already. It'll test your RAM for any errors.
http://www.memtest86.com/
m
0
l
September 10, 2010 3:14:05 PM

did this test and didn't get errors
m
0
l
a b $ Windows 7
September 10, 2010 3:31:10 PM

Your RAM settings don't look like they match. Are you using a mismatched RAM?

You should download CPUZ, check out the specs for each DIMM, and make sure the BIOS is set to what the RAM is supposed to be.
m
0
l
September 10, 2010 4:06:26 PM

where can i see if the ram is mismatched ???

here is my info


DIMM # 1
SMBus address 0x50
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) Kingston (7F98000000000000)
Size 2048 MBytes
Max bandwidth PC2-6400 (400 MHz)
Part number 2G-UDIMM
Serial number 65317239
Manufacturing date Week 23/Year 08
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 3.0-3-3-9-12 @ 200 MHz
JEDEC #2 4.0-4-4-12-16 @ 266 MHz
JEDEC #3 5.0-5-5-18-23 @ 400 MHz

DIMM # 2
SMBus address 0x52
Memory type DDR2
Module format Regular UDIMM
Manufacturer (ID) Kingston (7F98000000000000)
Size 2048 MBytes
Max bandwidth PC2-6400 (400 MHz)
Part number 9905316-132.A01LF
Serial number FFFFFFFF
Manufacturing date Week 165/Year 165
Number of banks 2
Data width 64 bits
Correction None
Nominal Voltage 1.80 Volts
EPP no
XMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 4.0-4-4-12-16 @ 266 MHz
JEDEC #2 5.0-5-5-15-20 @ 333 MHz
JEDEC #3 6.0-6-6-18-24 @ 400 MHz

DIMM # 1
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 80 08 08 0E 0A 61 40 00 05 25 40 00 82 08 00 00
10 0C 08 38 01 02 00 03 3D 50 50 60 32 1E 32 2D 01
20 17 25 05 12 3C 1E 1E 00 36 39 7F 80 14 1E 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 00 00 12 F9
40 7F 98 00 00 00 00 00 00 05 32 47 2D 55 44 49 4D
50 4D 00 00 00 00 00 00 00 00 00 00 00 00 08 23 65
60 31 72 39 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
80 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
90 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 39 39 55 35 33 31 36 2D 30 33 31 2E 41 30 30 4C

DIMM # 2
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 80 08 08 0E 0A 61 40 00 05 25 40 00 82 08 00 00
10 0C 08 70 01 02 00 03 30 45 3D 50 3C 1E 3C 2D 01
20 17 25 05 12 3C 1E 1E 00 06 3C 7F 80 14 1E 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 00 00 12 DD
40 7F 98 00 00 00 00 00 00 06 39 39 30 35 33 31 36
50 2D 31 33 32 2E 41 30 31 4C 46 00 00 00 FF FF FF
60 FF FF FF 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
80 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
90 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 39 39 30 35 33 31 36 2D 31 33 32 2E 41 30 31 4C
m
0
l
a b $ Windows 7
September 10, 2010 4:19:51 PM

2 x 2GB?

Download CPUZ, and check the memory tab. It will list the timings and speed for each/all RAM installed. If those settings match what the manufacturer says they are supposed to be, then go into the BIOS, and make sure it's set the same.
http://www.cpuid.com/softwares/cpu-z.html
m
0
l
September 10, 2010 6:12:09 PM

when im in CPUZ in the memory tab the timings are grayed out and i dont see any information there
m
0
l
!