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App through Citrix is slow and choppy

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Last response: in Business Computing
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Sorry if this is in the wrong area...


I work for an IT company that handles onsite support as well as network support for companies all over the world. I am the onsite tech for one of their clients and access my company's ticketing program through Citrix. I just built myself a new system and the app runs real slow and freezes on the new system. I RDP into my old system and it runs flawlessly. Citrix, IE(8), and Java are all the same versions with the same updates on both systems.


The only hardware change was:

OLD System (Dell Optiplex 780) - Intel Core 2 and a Radeon HD graphics card running dual monitors
New System (Dell Optiplex 990) - Intel Core i5 and dual Radeon HD grpahics cards running quad monitors

RAM in both systems is DDR3 4gbs

I'm at a loss at what the issue could be...

More about : app citrix slow choppy

both are on gig ports... I just switched them and still getting latency. I've also uninstalled my Citrix receiver, deleted the Citrix folder under Program Files, and deleted all Citrix registry entries under local machine and current user.
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Wow thanks for the advice indyitguy, I applied the settings you suggested and my response through citrix gateway seems to be really smooth on my windows 8 laptop. Thanks a million for the info as I was really frustrated doing remote support over the weekend while on standby:bounce:  You're a star thanks once again will do some further testing tonight

regards tunie777

Wow thanks for the advice indyitguy, I applied the settings you suggested and my response through citrix gateway seems to be really smooth on my windows 8 laptop. Thanks a million for the info as I was really frustrated doing remote support over the weekend while on standby:bounce:  You're a star thanks once again will do some further testing tonight

regards tunie777

Wow thanks for the advice indyitguy, I applied the settings you suggested and my response through citrix gateway seems to be really smooth on my windows 8 laptop. Thanks a million for the info as I was really frustrated doing remote support over the weekend while on standby:bounce:  You're a star thanks once again will do some further testing tonight

regards tunie777

indyitguy said:
Finally fixed it... had to run the command

"netsh interface tcp set global autotuninglevel=disabled"

Latency was gone immediately


Where do I rum this command?

rm11 said:
indyitguy said:
Finally fixed it... had to run the command

"netsh interface tcp set global autotuninglevel=disabled"

Latency was gone immediately


Where do I rum this command?


from the command line
XP - Click start, run, type cmd and press enter
Vista/7 - Click Start, type cmd in the search box and press enter
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