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Trouble making National Access connection

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Archived from groups: alt.cellular.verizon (More info?)

I recently changed my wife's plan from National Single Rate to America's
Choice, hoping to get set up to use National Access MOU. From reading this
group and other sources, I knew not to tell the CS rep that I was planning
to connect to a laptop. When we were nearly finished with the change, I
asked if the account was set up for Get It Now. He clicked a few keys on his
computer, and said, "now it is". The phone, a Samsung a310 is not GIN
capable, as far as I know, but that did not come up. I hoped that I was all
set.

I installed the Mobile Office software, and can connect to Quick2Net just
fine. I cannot connect to NA though. When I try, I get a message,
"Authenticating...", which stays up for 15 seconds or so. Then I get a
message, " The remote computer did not respond". I am guessing that I do not
in fact have NA MOU on the account. Does that sound correct? Any suggestions
on how to proceed? I am not super computer savy, so feel free to keep it
simple ;-).

BTW, I am in Columbus, Ohio, with a strong signal. "Should be" in National
Access service area.

Thanks much for any suggestions!

Tom

Add a reply

Archived from groups: alt.cellular.verizon (More info?)

"Tom Thomas" <tthomas7@columbus.rr.com> wrote in message
news:YbyUc.188955$fv.124792@fe2.columbus.rr.com...
> I recently changed my wife's plan from National Single Rate to America's
> Choice, hoping to get set up to use National Access MOU. From reading this
> group and other sources, I knew not to tell the CS rep that I was planning
> to connect to a laptop. When we were nearly finished with the change, I
> asked if the account was set up for Get It Now. He clicked a few keys on
his
> computer, and said, "now it is". The phone, a Samsung a310 is not GIN
> capable, as far as I know, but that did not come up. I hoped that I was
all
> set.
>
> I installed the Mobile Office software, and can connect to Quick2Net just
> fine. I cannot connect to NA though. When I try, I get a message,
> "Authenticating...", which stays up for 15 seconds or so. Then I get a
> message, " The remote computer did not respond". I am guessing that I do
not
> in fact have NA MOU on the account. Does that sound correct? Any
suggestions
> on how to proceed? I am not super computer savy, so feel free to keep it
> simple ;-).
>
> BTW, I am in Columbus, Ohio, with a strong signal. "Should be" in National
> Access service area.
>
> Thanks much for any suggestions!
>
> Tom
>
>

Couple of simple and free things. Did you look at your bill (either paper or
online) and do you have the OPTION for national access under active
additional services? What type of cable do you have, software, drivers etc?
(I would guess the standard ones since you said you have mobile office),
What phone number (and how did you enter it) when installing MO? If you have
USB on your computer, did you install the USB to COM driver cd BEFORE you
installed MO? What speed and interface type is your phone set at? (fraid I
don't know the menus for that phone offhand, so can't give you the button
pushes).

If you get hung up at never authenticating (your statement above), it looks
like the info is never getting to MO to try and log-on. the first thing i'd
look at is that you arent sending the correct username (10 digit phone
#@vsw3g.com pass = vzw) (username may be wrong or the speed is wrong and
characters arent sent in a readable format to the phone).

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Previously on alt.cellular.verizon, Tom Thomas said:

; I installed the Mobile Office software, and can connect to Quick2Net just
; fine. I cannot connect to NA though. When I try, I get a message,
; "Authenticating...", which stays up for 15 seconds or so. Then I get a
; message, " The remote computer did not respond". I am guessing that I do not
; in fact have NA MOU on the account. Does that sound correct? Any suggestions

That sounds exactly like what happened to me when I tried to go from a
NationalAccess plan to an America's Choice plan with NA MOU. My take
on it is that it's region/service area dependant whether it will be
enabled for you or not. And until someone else with home service in my
area (Boston, MA) can tell me that they got it working +and exactly
how+, I'm sticking to that theory.

; on how to proceed? I am not super computer savy, so feel free to keep it
; simple ;-).

If NA MOU is the only reason to go to an AC plan and you can live
without the included goodies such as extra nights/weekend time, and
combined billing (if your landline has Verizon's Freedom package),
it'll be easier to just go with the NationalAccess plan. A data rider
is NOT needed with it if you specifically want the data and voice to
come out of the same minutes pool. That's what I have.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

"Patriotism means being loyal to your country all the time and to its
government when it deserves it." - Mark Twain

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Tom Thomas wrote:
> "Authenticating...", which stays up for 15 seconds or so. Then I get a
> message, " The remote computer did not respond". I am guessing that I
> do not in fact have NA MOU on the account. Does that sound correct?

When I have used accounts that didn't have NA on them, I got back
authentication failed which is different than what you have.

Roger

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

I had a similar problem using the Mobile Office Kit connection manager
software. I would get "authenticating..." and about 54 bytes of data
transferred, then disconnect. To fix, I just manually created a dial-up
connection using the "Samsung CDMA Modem", dial #777, and username/pass as
Peter Pan says in previous post. Now it works great.

In my case it was not the account, phone, or USB cable's fault, the MOK just
didn't get along with some piece of software on my laptop.

-- Paul

"Tom Thomas" <tthomas7@columbus.rr.com> wrote in message
news:YbyUc.188955$fv.124792@fe2.columbus.rr.com...
> I recently changed my wife's plan from National Single Rate to America's
> Choice, hoping to get set up to use National Access MOU. From reading this
> group and other sources, I knew not to tell the CS rep that I was planning
> to connect to a laptop. When we were nearly finished with the change, I
> asked if the account was set up for Get It Now. He clicked a few keys on
his
> computer, and said, "now it is". The phone, a Samsung a310 is not GIN
> capable, as far as I know, but that did not come up. I hoped that I was
all
> set.
>
> I installed the Mobile Office software, and can connect to Quick2Net just
> fine. I cannot connect to NA though. When I try, I get a message,
> "Authenticating...", which stays up for 15 seconds or so. Then I get a
> message, " The remote computer did not respond". I am guessing that I do
not
> in fact have NA MOU on the account. Does that sound correct? Any
suggestions
> on how to proceed? I am not super computer savy, so feel free to keep it
> simple ;-).
>
> BTW, I am in Columbus, Ohio, with a strong signal. "Should be" in National
> Access service area.
>
> Thanks much for any suggestions!
>
> Tom
>
>

Reply to Paul

Archived from groups: alt.cellular.verizon (More info?)

Thanks Peter Pan for your help. My answers are interspersed with your
questions.

As an update, I was able to connect to NA ONE time last night. The
connection seemed to be made quickly. IE immediately opened to a page
stating that I needed to upgrade my Venturi to the latest version (2.3, I
believe). I was unable to connect to any other web pages. OE would not
connect. After I disconnected NA, I downlaoded and installed the new Venturi
as directed. I was unable to connect to NA again. Q2N was still fine. Since
I made that one connection (definitely was NA), it seems that I DO have NA
on the account.

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message
news:2ofus1F9tvplU1@uni-berlin.de...
> Couple of simple and free things. Did you look at your bill (either paper
or
> online) and do you have the OPTION for national access under active
> additional services?
The account change was just made a few days ago. It will be about 3 weeks
before the next statement. I don't see anyway to tell until the new
statement comes up, correct?

>What type of cable do you have, software, drivers etc?
> (I would guess the standard ones since you said you have mobile office),
It is a USB cable. I have the Verizon MO kit for this phone (purchased on
ebay). It came with a disc for the USB driver, and another disc for the
"Verizon Wireless Installation"

> What phone number (and how did you enter it) when installing MO?
I entered the phone number in 10 digit format, no spaces, dashes, or
anything extra.

>If you have USB on your computer, did you install the USB to COM driver cd
BEFORE you
> installed MO?
Yes. I followed the instructions with the kit.

>What speed and interface type is your phone set at? (fraid I
> don't know the menus for that phone offhand, so can't give you the button
> pushes).
I don't know. I will look thru the menus and try to find out. What should
the speed and interface type be?

> If you get hung up at never authenticating (your statement above), it
looks
> like the info is never getting to MO to try and log-on.
Makes sense.

>the first thing i'd
> look at is that you arent sending the correct username (10 digit phone
> #@vsw3g.com pass = vzw) (username may be wrong or the speed is wrong and
> characters arent sent in a readable format to the phone).
Could you possibly elaborate on that?

Again, thank you very much for your help. We are about to take off on a trip
in our motorhome, and I sure would like to get this working!

Tom

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Thanks for the response, Jeffrey.

I really did want the unlimited nights and weekends with the AC plan. My
wife makes a lot of long distance calls to her relatives, and that will save
us in long distance charges on the land line. Also didn't want to pay the
higher cost of the NA plan. If I can't get NA MOU to work, I will try to
make do with Q2N.

Tom
"Jeffrey Kaplan" <acv@gordol.org> wrote in message
news:kep5i01lhs4i3ug67atc7ebsmu0a72m3s3@news20.forteinc.com...
> Previously on alt.cellular.verizon, Tom Thomas said:
>
> ; I installed the Mobile Office software, and can connect to Quick2Net
just
> ; fine. I cannot connect to NA though. When I try, I get a message,
> ; "Authenticating...", which stays up for 15 seconds or so. Then I get a
> ; message, " The remote computer did not respond". I am guessing that I do
not
> ; in fact have NA MOU on the account. Does that sound correct? Any
suggestions
>
> That sounds exactly like what happened to me when I tried to go from a
> NationalAccess plan to an America's Choice plan with NA MOU. My take
> on it is that it's region/service area dependant whether it will be
> enabled for you or not. And until someone else with home service in my
> area (Boston, MA) can tell me that they got it working +and exactly
> how+, I'm sticking to that theory.
>
> ; on how to proceed? I am not super computer savy, so feel free to keep it
> ; simple ;-).
>
> If NA MOU is the only reason to go to an AC plan and you can live
> without the included goodies such as extra nights/weekend time, and
> combined billing (if your landline has Verizon's Freedom package),
> it'll be easier to just go with the NationalAccess plan. A data rider
> is NOT needed with it if you specifically want the data and voice to
> come out of the same minutes pool. That's what I have.
>
> --
> Jeffrey Kaplan www.gordol.org
> The from userid is killfiled Send personal mail to gordol
>
> "Patriotism means being loyal to your country all the time and to its
> government when it deserves it." - Mark Twain

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Thanks Roger, that is encouraging! As noted above, I was able to connect ONE
time to NA. So, I believe it is enabled on the account. I must have some
sort of setup problem.

Tom

"Roger Binns" <rogerb@rogerbinns.com> wrote in message
news:c08bv1-d1a.ln1@home.rogerbinns.com...
> Tom Thomas wrote:
> > "Authenticating...", which stays up for 15 seconds or so. Then I get a
> > message, " The remote computer did not respond". I am guessing that I
> > do not in fact have NA MOU on the account. Does that sound correct?
>
> When I have used accounts that didn't have NA on them, I got back
> authentication failed which is different than what you have.
>
> Roger
>
>

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Thanks Paul, that is interesting. You set that up with Dial Up Networking,
right? I will have to give that a try.

Thanks!

Tom

"Paul" <paule-nospam@mindspring.com> wrote in message
news:10i7bfn8ep6e8b1@news.supernews.com...
> I had a similar problem using the Mobile Office Kit connection manager
> software. I would get "authenticating..." and about 54 bytes of data
> transferred, then disconnect. To fix, I just manually created a dial-up
> connection using the "Samsung CDMA Modem", dial #777, and username/pass as
> Peter Pan says in previous post. Now it works great.
>
> In my case it was not the account, phone, or USB cable's fault, the MOK
just
> didn't get along with some piece of software on my laptop.
>
> -- Paul
>
>
>
>
> "Tom Thomas" <tthomas7@columbus.rr.com> wrote in message
> news:YbyUc.188955$fv.124792@fe2.columbus.rr.com...
> > I recently changed my wife's plan from National Single Rate to America's
> > Choice, hoping to get set up to use National Access MOU. From reading
this
> > group and other sources, I knew not to tell the CS rep that I was
planning
> > to connect to a laptop. When we were nearly finished with the change, I
> > asked if the account was set up for Get It Now. He clicked a few keys on
> his
> > computer, and said, "now it is". The phone, a Samsung a310 is not GIN
> > capable, as far as I know, but that did not come up. I hoped that I was
> all
> > set.
> >
> > I installed the Mobile Office software, and can connect to Quick2Net
just
> > fine. I cannot connect to NA though. When I try, I get a message,
> > "Authenticating...", which stays up for 15 seconds or so. Then I get a
> > message, " The remote computer did not respond". I am guessing that I do
> not
> > in fact have NA MOU on the account. Does that sound correct? Any
> suggestions
> > on how to proceed? I am not super computer savy, so feel free to keep it
> > simple ;-).
> >
> > BTW, I am in Columbus, Ohio, with a strong signal. "Should be" in
National
> > Access service area.
> >
> > Thanks much for any suggestions!
> >
> > Tom
> >
> >
>
>

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Previously on alt.cellular.verizon, Tom Thomas said:

; I really did want the unlimited nights and weekends with the AC plan. My
; wife makes a lot of long distance calls to her relatives, and that will save
; us in long distance charges on the land line. Also didn't want to pay the
; higher cost of the NA plan. If I can't get NA MOU to work, I will try to
; make do with Q2N.

Ok. For me, that's not an option for what I want to do. I use a
PalmOS SmartPhone, and the only way I can get the Blazer browser and
pqa's to work is with NA, not Q2N.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

"You teach a child to read and he or her will be able to pass a
literacy test." - George W. Bush, February 21, 2001 touting his
education reform plans

Reply to Anonymous

Archived from groups: alt.cellular.verizon (More info?)

Yes, plain old Dial Up Networking. Also note I am not using Venturi - I
wanted to remove as many variables as possible, and besides, that Venturi
installation gives me the jitters when I see it installing like 20 little
network "shims" on various interfaces -- no thanks, I've got enough
problems!!!

-- Paul

"Tom Thomas" <tthomas7@columbus.rr.com> wrote in message
news:WAQUc.23873$cT6.22271@fe2.columbus.rr.com...
> Thanks Paul, that is interesting. You set that up with Dial Up Networking,
> right? I will have to give that a try.
>
> Thanks!
>
> Tom
>
> "Paul" <paule-nospam@mindspring.com> wrote in message
> news:10i7bfn8ep6e8b1@news.supernews.com...
> > I had a similar problem using the Mobile Office Kit connection manager
> > software. I would get "authenticating..." and about 54 bytes of data
> > transferred, then disconnect. To fix, I just manually created a
dial-up
> > connection using the "Samsung CDMA Modem", dial #777, and username/pass
as
> > Peter Pan says in previous post. Now it works great.
> >
> > In my case it was not the account, phone, or USB cable's fault, the MOK
> just
> > didn't get along with some piece of software on my laptop.
> >
> > -- Paul
> >
> >
> >
> >
> > "Tom Thomas" <tthomas7@columbus.rr.com> wrote in message
> > news:YbyUc.188955$fv.124792@fe2.columbus.rr.com...
> > > I recently changed my wife's plan from National Single Rate to
America's
> > > Choice, hoping to get set up to use National Access MOU. From reading
> this
> > > group and other sources, I knew not to tell the CS rep that I was
> planning
> > > to connect to a laptop. When we were nearly finished with the change,
I
> > > asked if the account was set up for Get It Now. He clicked a few keys
on
> > his
> > > computer, and said, "now it is". The phone, a Samsung a310 is not GIN
> > > capable, as far as I know, but that did not come up. I hoped that I
was
> > all
> > > set.
> > >
> > > I installed the Mobile Office software, and can connect to Quick2Net
> just
> > > fine. I cannot connect to NA though. When I try, I get a message,
> > > "Authenticating...", which stays up for 15 seconds or so. Then I get a
> > > message, " The remote computer did not respond". I am guessing that I
do
> > not
> > > in fact have NA MOU on the account. Does that sound correct? Any
> > suggestions
> > > on how to proceed? I am not super computer savy, so feel free to keep
it
> > > simple ;-).
> > >
> > > BTW, I am in Columbus, Ohio, with a strong signal. "Should be" in
> National
> > > Access service area.
> > >
> > > Thanks much for any suggestions!
> > >
> > > Tom
> > >
> > >
> >
> >
>
>

Reply to Paul

Archived from groups: alt.cellular.verizon (More info?)

"Tom Thomas" <tthomas7@columbus.rr.com> wrote in message
news:iqQUc.21393$Nl1.4410@fe1.columbus.rr.com...
> Thanks Peter Pan for your help. My answers are interspersed with your
> questions.
>
> As an update, I was able to connect to NA ONE time last night. The
> connection seemed to be made quickly. IE immediately opened to a page
> stating that I needed to upgrade my Venturi to the latest version (2.3, I
> believe). I was unable to connect to any other web pages. OE would not
> connect. After I disconnected NA, I downlaoded and installed the new
Venturi
> as directed. I was unable to connect to NA again. Q2N was still fine.
Since
> I made that one connection (definitely was NA), it seems that I DO have NA
> on the account.

From what you said and I snipped, when you install MO (Mobile Office) there
are two entries added to DUN (Dial up networking) (Those don't work, delete
em, and create new ones). If you use those (that you create) directly
(without mobile office), none of that nasty MO or Venturi stuff is used. In
XP you do a start/connect to/show all connections/create a new connection,
and then name it, use #777 as the number, and the verizon wireless high
speed (1xrtt) device as the modem (or whatever you called it during the MO
install).

One of the (good) side effects, is you can define the attributes firewalled
and shared on the new entries, and share the connection via ICS on wired or
wireless networks.

Just a caveat here, I can do it with dial-up, and time-warner, comcast, and
adelphia cable. Have no idea if it will work with Road Runner cable, since
they do things strangely/differently than others, and sharing an internet
connection is verboten by them (unless of course you pay extra), and by your
email adress, I assume you have RoadRunner.

Reply to Anonymous

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