Help thesims com/chat

Hello,
i have the sims 3 world adventures and it works perfectly . great graphics and everything . the only problem i have is i play the game for about 10mins and it shouts down and takes me back to my computer screen . then i play again and every 10mins it shuts dwn and disappers . first i thought it was whenever we creat a sim and do their hair n it disapper but it did it every 10mins help me pls im in need .
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