My Pokemon Platinum game freezes when I try to save, why?

I have just bought my son an original Pokemon Platinum game. However when he trys to save the game it freezes and he has to re-boot the ds, thus loosing his game.

The console is a European one and the game says usa. Could this be the reason? The console and game are not compatible?

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More about pokemon platinum game freezes save
  1. Which console is this?
  2. no the region isnt the reason. its just a messed up game card.
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