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Was your DFI Ultra Damaged when you got it?

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February 26, 2005 5:48:03 PM

Originally posted by: Tyson95
I've had my Ultra-D for about a week now and haven't really been able to do much with it. The first problem is when I opened the box to find the onboard power and reset switches smashed, all of the pins for the hdd leds and power switches bent forward and the 8 channel audio connector cracked. This is all courtesy of ZipZoomFly I know of at least 1 other person who's board arrived in this condition. I thought at first it happened during shipping but the box it arrived in was in great shape and the board was well packaged. I have since tried to RMA it but according to ZZF's policy they will not take back any physically damaged items. Problem #2 my OCZ3200EL Rev2 will not work in this board whatsoever I found out on the DFI forum that any board shipped with the Bios dated 1-25 will need to flash to the 2-1 bios. There are some more things that I'll post later.
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Anyone else with this exact pattern of damage? My board arrived from Monarch yesterday and guess what? The EZTouch switches were smashed...little other visible damage, but I know why it was damaged and it wasn't ZZF's or Monarch's fault. The board is poorly packed.

The Karajan Audio module is packed ABOVE the board with the module itself protruding over the board, WITH NO PACKING BETWEEN, right above the EZTouch switches and the power/led pins. I have to imagine it happens fairly often. It would not take much force to cause damage, only movement inside the box.

PLEASE respond if you see similar damage on your board, no matter how slight.

Monarch graciously accepted my RMA, but is trying to make me pay shipping. I refuse to do so since this is a manufacturer packing fault. Tyson95 doesn't even get to RMA his board, but the damage is NOT HIS FAULT NOR IS IT ZZF's.

Just searching today (Friday the 25th) I have found a total of 6 people with this exact problem, some reporting smashed EZ touch switches, some reporting messed up Power/LED pins. There is a problem with the packing of this motherboard! Please, if you got a damaged motherboard, reply to this message or to the thread at AMDMB.com, DFI-Street.com or Anandtech.com.

my sig left me for an Honorary Guru...<P ID="edit"><FONT SIZE=-1><EM>Edited by bonesdad1 on 02/26/05 09:17 AM.</EM></FONT></P>

More about : dfi ultra damaged

February 27, 2005 1:47:33 AM

one time bump...c'mon all the other forums have lots to say about this...

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Anonymous
a b V Motherboard
February 27, 2005 2:53:32 PM

Wow, that's scary, as I was planning on buying one of those MB's from Monarch. When I do, I hope it's ok :frown:

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February 27, 2005 3:17:33 PM

It doesn't have anything to do with where you buy it, it's damaged because of the way it's packed. The same damage is seen from Newegg, ZZF and Monarch...probably others too, but that's what I have so far.

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Anonymous
a b V Motherboard
February 27, 2005 3:45:29 PM

I didn't say that I was afraid Monarch would damage, it I just said that when i buy it from there I hope it isn't damaged :smile: Monarch has a good reputation from what I've seen, and I would be surprised that they would damage anything

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February 27, 2005 4:32:38 PM

Pay the shipping and be done with it. It pays to be aware of the Warranty terms of any product you buy. Chaintech has the same policy. The shipping will cost about six bucks. That's only (2) Slurpees for you! :lol: 


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Anonymous
a b V Motherboard
February 27, 2005 7:08:20 PM

Agreed. That is very shocking from DFI. BTW, you like that word and its derivatives quite a lot, don't you? :smile:

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February 27, 2005 10:32:24 PM

"Pay the shipping and be done with it. It pays to be aware of the Warranty terms of any product you buy. Chaintech has the same policy. The shipping will cost about six bucks. That's only (2) Slurpees for you! "

Not a freakin chance...this was NOT my problem and I will NOT take responsibility for it! This is beyond whether I have to pay shipping now...this is a problem that needs to be fixed. I'm confident DFI will own up to this problem and RMA my board while paying shipping both ways!

I can't believe anyone would say "pay the shipping". You must be a brit...you surrender very easily.

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February 28, 2005 4:24:22 AM

you might want to go to a local shop to buy your DFI board, it will help eliminate that problem. I picked up my DFI from Fry's and it wasn't damaged at all. I know you'll pay a little more if you can pick it up locally, but ask yourself if it's worth the headache of having to keep shipping bad ones back instead of running to the store for an exchange.
February 28, 2005 6:41:39 AM

Not that I noticed.

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February 28, 2005 5:09:44 PM

Well it is your problem now, "Bonehead"! You can sit around and twiddle your thumbs or you can send the thing in with an RMA and argue your case WHILE it is being repaired. I agree with you on the Brits! The way they caved into Hitler was deplorable! Now take an aspirin and get back to your coupon clipping and can collecting! By summer you should be able to afford a Frisbee!

Abit IS7 - 3.0C @ 3.6ghz - Mushkin PC4000 (2 X 512) - Sapphire 9800Pro - TT 420 watt Pure Power
Samsung 120gb ATA-100 - Maxtor 40gb ATA - 100
Sony DRU-510A - Yellowtail Merlot
February 28, 2005 9:42:31 PM

hah! beat you to it...Monarch is cross shipping my new board. I am holding onto the bad board until I hear from DFI, hopefully in the next day or two.

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March 1, 2005 1:49:46 AM

Actually, I think it is Monarch's responsibility to make it good through DFI or the shipper. I do hope you get it resolved, even if you are French!

Abit IS7 - 3.0C @ 3.6ghz - Mushkin PC4000 (2 X 512) - Sapphire 9800Pro - TT 420 watt Pure Power
Samsung 120gb ATA-100 - Maxtor 40gb ATA - 100
Sony DRU-510A - Yellowtail Merlot
March 1, 2005 2:12:13 AM

I'll try not to take that personally, now leave me alone to enjoy my freedom fries.

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Anonymous
a b V Motherboard
March 1, 2005 10:24:11 PM

Oooooohhh, them's fightin' words :smile:

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March 1, 2005 10:37:03 PM

BAH! The french have been running from fights for ages...why would they start now?! :evil: 

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March 1, 2005 10:38:45 PM

or is it more accurate to say losing them...

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March 3, 2005 3:20:01 AM

Now a total of 10 people discovered in less than a week with the same damage to motherboard. Still waiting on DFI.

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Anonymous
a b V Motherboard
March 3, 2005 5:55:44 AM

Ok, that's kinda scary. Where they all Monarch customers?

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March 3, 2005 4:38:58 PM

Only 2 from Monarch so far, I know of 2 from Newegg, and 2 from ZZF, not sure about the others. It's not the retailers fault, I'm sure the board is damaged when it gets to them.

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Anonymous
a b V Motherboard
March 3, 2005 6:43:36 PM

Wonder if it's just one clown at DFI's manufacturing plant like slipped or something and crushed a bunch of the boards on the assembly line lol :smile:

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March 4, 2005 3:06:06 AM

OK, now I'm pissed off.

I got my "new" board from Monarch today. I'm almost positive it is a refurbished or repackaged board from Monarch. Two reasons for believing this:

1. The only thing in the box was the motherboard and the audio module. There were no manuals, no driver disks, no sata OR IDE cables, no backplate, no screws NOTHING!

2. The audio module had been handled before. There are fingerprints all over it and some kind of gunk near the jacks.

3. I can't prove it anymore, but I'm pretty sure the antistatic bag around the mobo had been opened before. It came open really easily.

I'm ready to go Intel after this fiasco!!! Last time I buy from Monarch.

This makes me sound like a chronic whiner or complainer, but I have NEVER had any problems before with ANY online etailer or peice of hardware...always felt bad for ppls that did. Guess I was due...


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March 4, 2005 3:31:50 AM

LOL, maybe...but it's up to 12 people now...

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Anonymous
a b V Motherboard
March 4, 2005 6:35:09 AM

Due nothing, that's friggin BS. You keep on their arses and get it fixed right man, you deserve <b> AT LEAST </b> that much for being a paying customer!! :mad: 

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March 4, 2005 12:03:15 PM

Quote:
I'm ready to go Intel after this fiasco!!! Last time I buy from Monarch.

Intel because an online retailer sent you a hosed mobo? Calm down before you make that logical leap. Sounds like the etailer is at fault - not AMD. IIRC this was an RMA. Did the shipping documentation say anything about being a refurb? I would totally agree with the second statement - at least for your personnel needs. I've never dealt with Monarch before, but this is the first bad thing I've heard about them. Contact Monarch, tell them your situation and see how they respond. If they aren't helpful, then I would definitely recommend running it up the Supervisors as high as you have until you get the right response. Also, fill out one of the online surveys at something like Bizrate and tell them how you were treated.

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March 4, 2005 4:27:12 PM

Finally I'm getting somewhere, thanks in whole to Monarch Computers. I got a call today from one of their managers. They will accept shipping charges for both of the motherboards I have AND will have a new one (tested) delivered to me on Saturday!

HUGE KUDOS to this company for responding like professionals to a customer's dissatisfaction. I want to stress that the problem with the first board was NOT Monarch's fault, but they are treating it as their problem,which is what a great company would do. They will have to deal directly with the manufacturer about the poor packaging the manufacturer has.

I expect to get my new board tomorrow, then (God willing), I will finally be able to build my PC.

Still haven't heard from DFI about any steps they plan to take to make the packaging problems right. Unfortunately, the damage is reflecting poorly on the resellers like Monarch, Newegg, ZZF and others.

By the way, I got a response from Monarch once I posted my dissatisfaction with them on Resellerratings.com. This service is awesome. Kind of a Better Business Bureau for online etailing. I beat them up pretty good in my post there, they saw that and took the proper steps to make it right. I edited my post at Reseller, so as long as I get my board tomorrow , i am happy (finally).


By the way, the etailer was not at fault for the initial damaged board, DFI is at fault. Their packaging is sub standard and damaged boards are going to keep getting shipped out until they make it right. DON'T automatically blame the etailer OR FedEx for damage the the Ultra D as described in the first post above.

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March 5, 2005 3:32:34 AM

Email angry@dfi-street.com if your Ultra-D motherboard suffered damage similar to what is described at the top of this post. Sounds like DFI is getting ready to do something.

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March 9, 2005 1:45:17 AM

Possible to sticky this thread??? Ppls still getting boards with this damage...need to know to go to DFI-STreet.com and email Angry_Games in their forum.

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March 9, 2005 10:15:09 AM

Bump!
You can always bump it.

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