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Nvidia's GPU Material Defect Cost $475.9 Million

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August 17, 2010 1:11:28 PM

Let's hope they learn from their mistakes and move on.
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24
August 17, 2010 1:15:18 PM

My Asus Laptop G2S had to be returned because my 8600M's solder became lose. I noticed at strange times, or strange angles of the screen it would get a green, red, or blue hue...and sometimes have red square artifacts all over the screen.

But, Asus took the laptop back not problem and gave me a M71V replacement. :) 
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August 17, 2010 1:17:04 PM

pbrigidoLet's hope they learn from their mistakes and move on.



Agreed. After paying that kind of money, I hope it doesn't happen again.
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August 17, 2010 1:17:49 PM

I don't know what are they doing with the money, since laptop companies (Dell) are still lying to their costumers when system die because of a bad GPU.
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August 17, 2010 1:28:54 PM

the 7 series chips suffered the same issue and even chipsets suffer the same issues and they were never listed anywhere - desktops with nvidia chipset based boards even suffer the same issues (i know this because i can reflow chips, and that solves the same issues with products other then the 8400/8600)

hell my old 6600GT AGP had the same issue and reflowing brought it back to life, along with an old 8800GT

atleast with ATi cards i know theres no point reflowing because it never fixes there cards - kinda guess its from other faults when there cards fail.

Good one nvidia

Also kinda wonder how long these new GTX480 cards will last - had a tri-sli rig at my shop doing 110ºc under load which managed to raise the room temps 4ºc atleast within an hour (room temp is always 22 thanks to aircon - hate to see how they run in summer here in Australia when outside its 35º+) - already cooked a card from a burn in test.
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August 17, 2010 1:32:16 PM

The underfill problem was first raised, and well documented by Charlie Demerjian.

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August 17, 2010 1:41:57 PM

jojesaI don't know what are they doing with the money, since laptop companies (Dell) are still lying to their costumers when system die because of a bad GPU.


Still lying to their customers? Please don't make blanket statements like that without examples. Also, not every video issue is caused by the GPU. I found out that the NVIDIA chipset in my associate's Dell Precision laptop was not to blame for the video problems. Dell replaced that first because they figured the recall may have affected that model (they didn't consult their L2 tech first) only to find out the issue was a bad cable connecting the LCD to the chipset.

When I worked for Dell a few years back, I remember a couple of times that the previous tech replaced the customer's Maxtor hard drive for their GX270's because "that was the problem all the other GX270's had" , only to find out that didn't fix the issue. Under the warranty contract most companies have with Dell (as well as consumer contracts), it's still important to do basic troubleshooting even for a recall or "known" issue, or at least verify the symptoms match the problem.
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Anonymous
August 17, 2010 1:44:38 PM

I don't think these things will let up until warranties expire. I guess Nvidia is figuring that will be soon. How sad that a more widespread recall was not done on this problem.
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a b Î Nvidia
August 17, 2010 1:47:25 PM

GeFail is the best way to describe it while Grillforce does the job for most. A stocked clocked GTX480 wouldn't last long in my climate and this summer has been the hottest in a long time thanks to extra solar activity. 30-35c is common while in the city near paved areas its hot enough to fry eggs. You know its bad when one walks out of a aircon building and can feel the heat through my boots right away. The worst heat index value that we have had thus far this summer was a scorching 47c and that was only three weeks ago! Todays forecast is 39c :s
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August 17, 2010 1:53:52 PM

I'm one of the victim. RIP G84 GPU.
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August 17, 2010 1:56:51 PM

The whole company is not doing too well if you ask me. It's sad because in the days of Voodoo and 3DFX I owned I owned a TNT then the "GeForce 256" and it only got better from there. But somewhere along the line the train derailed they hired some greedy a-hole that said we can charge insane prices and people will still buy our video cards. Sorry nVidia I jumped ship after my GeForce 6600 GT the ATi cards I was looking at were cheaper and had better performance. For the most part this statement is still true today. nVidia you need to fix your pricing and you need to bring the power requirements and heat levels down if you want to stay in the game.
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5
August 17, 2010 2:02:33 PM

Now that most warranties expired Nvidia is finally admitting the problem. I wonder how many customers saw there hardware going into the trash can because at that time, "two years ago or a year ago", Nvidia didn't have "much more understanding and more data".
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August 17, 2010 2:05:25 PM

I removed my graphics card and I'm now using integrated graphics so I don't waste more time on games.
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August 17, 2010 2:14:18 PM

I`ve always been a pretty solid ATI customer, since about the old 9 series. Hopefully Nvidia will make some profit this quarter and keep competition with ATI high. Glad I was not a victim, I feel for the people that got screwed.
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August 17, 2010 2:14:23 PM

jojesaI don't know what are they doing with the money, since laptop companies (Dell) are still lying to their costumers when system die because of a bad GPU.

Yeah, they didn't learn. They, and their vendors, did a tip toe dance around the issue. They did a measly 12 month extension on warranties and replaced units with the SAME defective chips. I know, my barely 2 year old Dell is has been DEAD for months and Dell/NV smile and say, "Out of warranty" even though Dell admits it is the GPU issue.
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August 17, 2010 2:17:04 PM

... o how many dv6000 and dv9000 series failed becouse of GF8200M and GF8400M chips...
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August 17, 2010 2:25:58 PM

pbrigidoLet's hope they learn from their mistakes and move on.

A rolling stone gather no moss.
Never put off till tomorrow what you can do today.
Easy does it.
First things first.
One day at time.
This too shall pass.
...
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August 17, 2010 2:35:14 PM

thats what you get for buying nvidea garbage in the first place.
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August 17, 2010 2:41:07 PM

Nvidia should learn from their mistakes. I mean laptop owners suing them for faulty chips.Too bad, its hard for nvidia. I recently buyed ATi card because Nvidia card wasnt giving the performance that it used to give.
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August 17, 2010 2:59:09 PM

woah steep price for perfection
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August 17, 2010 3:09:48 PM

rd350woah steep price for perfection


Perfection?
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August 17, 2010 3:58:37 PM

Is this the so called "bad bump" problem? Charlie talked about it long time ago but not many took it seriously and there was practically no press coverage.
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August 17, 2010 5:08:40 PM

lots of haters here lol I'm still rocking a geforce4 420 go! in my old laptop. thing can play WOW haha.. but on the serious side, NO NO my gtx480 will NOT die, it cant.. :s I just went through a 35 degree summer as well! but air conditioning is in play also.. and YES IT DOES GET HOT IN CANADA. besides the point sucks for you guys with the problematic chips.. sometimes you cant half ass a product and nvidia learned the hard way. Congrats, maybe they'll actually make some good quality chips from now on!.. ps. gtx 480 runs 35 to 70 degrees C with the air conditioning off. it went to 110 C with a freeze in cod6.. hacker ****'s and thats where it froze, i dont know about 3 way sli but 110 C sounds a little crazy.
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August 17, 2010 5:12:30 PM

And add to that all the bad publicity, and consequently lost potential revenues, nvidea suffered as a result of these material defects. I for one stayed away from all nvidia powered laptops during that time just to be on the safe side.
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August 17, 2010 5:34:10 PM

Acert93Yeah, they didn't learn. They, and their vendors, did a tip toe dance around the issue. They did a measly 12 month extension on warranties and replaced units with the SAME defective chips. I know, my barely 2 year old Dell is has been DEAD for months and Dell/NV smile and say, "Out of warranty" even though Dell admits it is the GPU issue.


Granted at the time there was not much else for them to do, replace it with one of the chips they have? One they order from Nvidia that might or might NOT have the same problem?

If the video chip is on the motherboard, not really anything else they can replace it with. Separate video card? Again, is the new chip one of the still bad chips or not?

And few companies are going to upgrade a customer from one laptop to another for problems like this. That is immensely expensive. I dislike Dell and several other big box companies for other issues, but this one was not as easy for them to fix, very expensive, and was Nvidia's bad. I doubt Nvidia would pay HP or Dell for a brand new laptop with an ATI chipset.
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Anonymous
August 17, 2010 5:53:58 PM

and I'm still using my Dell equipped with GeForce 8600M and typing this comment from it, a supposedly flawed GPU that has been in use since 2007. There are a lot of variation in chips manufactured and this problem does not affect every one. Remember Nvidia is a fabless chipmaker (i.e. Nvidia doesn't manufacture chips and most of Nvidia engineers know little about chip manufacturing and materials). Material-related problem like this costly is partly if not largely the fault of the manufacturing partner.
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August 17, 2010 6:43:49 PM

A thought came in my mind the other day regarding NVIDIA's current situation...what if things get worst for NVIDIA and they declare bankruptcy...bad enough, I know...but let's say that Intel decides that they want to buy NVIDIA...could you imagine the "storm" that would follow? Maybe I'm over-thinking this too much, but it could happen.
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August 17, 2010 7:06:16 PM

I work in a computer repair shop , and the most affected laptop is the HP DV9000 series , they simply just all die ! If i see one client that come by at my shop with one of those in their hands , i dont even have to look at it , i already know that it's dead ! nVidia tried to hide the problem but for right now , I dont recommend their product because of all the defects !!!
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August 17, 2010 7:40:20 PM

killerclickI removed my graphics card and I'm now using integrated graphics so I don't waste more time on games.

Stop wasting time commenting on articles!
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August 17, 2010 8:20:02 PM

arfrxzI'm one of the victim. RIP G84 GPU.

yah, i am in arizona, so i'm getting a 5870 :D ; and say hello to 39+oC for all summer
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August 17, 2010 8:22:32 PM

da_syentistI work in a computer repair shop , and the most affected laptop is the HP DV9000 series , they simply just all die ! If i see one client that come by at my shop with one of those in their hands , i dont even have to look at it , i already know that it's dead ! nVidia tried to hide the problem but for right now , I dont recommend their product because of all the defects !!!


Yes and no. I have a DV9000 that was a 'donate' laptop. It had soda spilt on the screen. Replaced that, the inverter and cleaned it up and its good to go. But there is a rwason why my DV9000 isn't going to die. Its a 6150LE GPU.

But there was a massive recall on the DV6-9 series or laptops with the 8000 series GPUs. Sad thing is that HP fights the customers. Had a guy whos laptop was on the list of bad ones and they said he would have to pay to have his mobo replaced when it was clearly under the recall.

Maybe nVidia will earn from all this, maybe not. They seem stubborn sometimes.
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August 17, 2010 9:18:52 PM

I wonder when I get my piece of the cake. After all, I own an 8600M GT and I am not sure how much service it is even going to ever give me.
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August 17, 2010 10:00:24 PM

beans4youlots of haters here lol I'm still rocking a geforce4 420 go! in my old laptop. thing can play WOW haha.. but on the serious side, NO NO my gtx480 will NOT die, it cant.. :s I just went through a 35 degree summer as well! but air conditioning is in play also.. and YES IT DOES GET HOT IN CANADA. besides the point sucks for you guys with the problematic chips.. sometimes you cant half ass a product and nvidia learned the hard way. Congrats, maybe they'll actually make some good quality chips from now on!.. ps. gtx 480 runs 35 to 70 degrees C with the air conditioning off. it went to 110 C with a freeze in cod6.. hacker ****'s and thats where it froze, i dont know about 3 way sli but 110 C sounds a little crazy.

Are you sure 35-70 is temperature inside GPU chip ?
As far as I know Nvidia have several temperature sensors which have quite bit of variety in temperature. 8800GTX was my last nvidia card and it was peaking about 103 degrees when fully loaded for longer period of time and thats in case with good airflow.
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Anonymous
August 18, 2010 12:21:18 AM

I bought an HP9000 from Costco which experienced the video failure just 4 days after the expiration of the warranty, and no help from either Costco or HP. Too bad, they say. So, I will NEVER buy another computer from either Costco or HP, and NEVER buy anything with an NVIDIA chip in it ever again. My new ASUS runs cool, provides good response, and a solid, 2-year world-wide warranty.

HP - NEVER AGAIN!
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August 18, 2010 12:43:33 AM

all of that could of went to R&D and put a hurt on AMD

i made a poem =D
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August 18, 2010 2:16:31 AM

it's near the end. . . I hope so.
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August 18, 2010 4:16:06 AM

Doubt anything is going to actually change with Nvidia. They play with their products, their names and their end-users. You don't know what you're getting with an Nvidia product.
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August 18, 2010 4:28:03 AM

They better get going soon why? See ati/asus new card? $1300.ea.
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August 18, 2010 5:47:50 AM

I hope such a problem doesn't rear its ugly head again; Nvidia going under would be bad for everyone.
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Anonymous
August 18, 2010 5:52:27 AM

Dunno if this problem also affected the 8800mgts, my gateway 6860fx died just as the warranty expired. I've been baking the motherboard in the oven (i know heat guns are a "better" less crude solution) to re-flow the solder for the past few months and it has been working for me, so if you have a busted video card in one of your laptops try it. Either way I am not buying another Nvidia product because of this.
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August 18, 2010 9:00:19 AM

pbrigidoLet's hope they learn from their mistakes and move on.

And the other chip manifactures take note not to cut corners when under time or cost pressure.
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August 18, 2010 1:42:11 PM

nforce4maxGeFail is the best way to describe it while Grillforce does the job for most. A stocked clocked GTX480 wouldn't last long in my climate and this summer has been the hottest in a long time thanks to extra solar activity. 30-35c is common while in the city near paved areas its hot enough to fry eggs. You know its bad when one walks out of a aircon building and can feel the heat through my boots right away. The worst heat index value that we have had thus far this summer was a scorching 47c and that was only three weeks ago! Todays forecast is 39c :s



You must not be to far from me. We have had the same temps here this summer. I havent had any cooling issues with my card though. My ac does it's job. I also have the antec 1200 case.
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August 18, 2010 2:22:23 PM

Love the picture!

My wife is a beneficiary of a small piece of that $400+ million. Her HP laptop died due to a bad IGP, after warranty, but HP had issued a special repair warranty for this particular problem and fixed it for free, including shipping both ways. They did right by their customers (her), and as a result I probably would consider buying an HP laptop again. Unless an ASUS model were available for less / with better features of course.
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Anonymous
August 19, 2010 6:25:55 AM

I'd go ATI everytime, best value for money and best performance. They manage to use smaller dies, and still keep the temp down. And not only does ATI support 3D vision, they have had multi-monitor support for years!
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August 19, 2010 6:29:17 AM

after paying such amount n having gr8 lose hope they overcome all this n regain their spot back....
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August 19, 2010 8:23:08 PM

meh... ati radeon ftw :D 
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August 20, 2010 4:13:00 AM

Half a billion. That's the price of learning, I suppose.
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Anonymous
August 20, 2010 11:07:19 PM

Hey!!! I was just repairing my friends HP dv2000 because of that specific issue!!! OMG what a coincidence!!!!
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Anonymous
March 18, 2011 12:56:26 PM

I am a computer tech. and recently had a customer with a Gateway desktop with 6140 chipset integrated video that had failed, no video. Documentation on the internet shows that this defect affects desktops with the 6140 integrated video, too.
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!