In-Network and Family Share

Archived from groups: alt.cellular.verizon (More info?)

"Harold Sherrill" <hlsherrill@NOSPAMhotmail.com> wrote in message
news:kvm1d.19595$GI1.14363@newssvr24.news.prodigy.com...
>I have America's Choice Family Share Plan where my wife and I share with 2
>phones. Mine is the primary number. Earlier this month, I changed my plan
>so that her phone could take advantage of the unlimited VZW In-Network for
>any VZW phone, not just between her phone and mine. It all works just
>fine, except...when she calls a VZW number during off peak hours, the
>minutes get allocated to "off peak" not "In-network off peak". Calls from
>my phone to the same number get allocated to "In-network off peak" as it
>should. During peak hours, both phones minutes to another VZW number get
>allocated to "In-network peak". I know that as far as my billing, neither
>off peak or In-network off peak will cost me any regular minutes. I'm just
>curious as to why there would be a difference in the bucket that the
>In-network off peak minutes go to. I contacted VZW via e-mail and the
>response indicated that the CS person did not read my question and gave a
>canned response. Then, I contacted CS via *611 and asked the same
>questions. I was finally able to get the CS person to understand my
>question and she admitted that she didn't know why the minutes were being
>put into the off peak bucket, not the In-network off peak bucket. Calls
>between my wife's phone and mine are allocated to the appropriate buckets.
>Anyone else with this situation? Just curious.
>
> Thanks,
> Harold
> --
> Harold Sherrill
> hlsherrill@NOSPAMhotmail.com

I've been with VZW for several years and have had a number of similar
experiences where the "system" does strange things. Like you, I'd made made
numerious inquiries to various VZW sources seeking an explanation. Also like
your experdience, the answer varied with who you were talking to. They often
contradicted each other or didn't make sense. And some of what I've been
told hasn't even passed the laugh test!

But over the years, I've concluded that overall, their service and coverage
is pretty good- though not inexpensive. In fact, it's getting more expensive
as they play "take away"-- modifying the contract in mid stream to do away
with features and services originally contracted for. But the position I've
adopted is as long as it doesn't cost me money or minutes or take away stuff
I really care about, they can slice and dice stuff any way they want.

I think though that I'll take a real hard look at their overall cost
effectiveness when my contract is up in a few months. This is the first time
I've felt the need to do that, especially as the other providers keep
sweetening the pot while VZW sticks it to you more and more-- a little bit
at a time.

Dan'l.

Archived from groups: alt.cellular.verizon (More info?)

"Number 6" <seen@thecrime.net> wrote in message
news:Bnp1d.45783$wu.13474@okepread04...
>
> "Harold Sherrill" <hlsherrill@NOSPAMhotmail.com> wrote in message
> news:kvm1d.19595$GI1.14363@newssvr24.news.prodigy.com...
>> I have America's Choice Family Share Plan where my wife and I share with
>> 2
>> phones. Mine is the primary number. Earlier this month, I changed my
> plan
>> so that her phone could take advantage of the unlimited VZW In-Network
>> for
>> any VZW phone, not just between her phone and mine. It all works just
> fine,
>> except...when she calls a VZW number during off peak hours, the minutes
> get
>> allocated to "off peak" not "In-network off peak". Calls from my phone
>> to
>> the same number get allocated to "In-network off peak" as it should.
> During
>> peak hours, both phones minutes to another VZW number get allocated to
>> "In-network peak". I know that as far as my billing, neither off peak or
>> In-network off peak will cost me any regular minutes. I'm just curious
>> as
>> to why there would be a difference in the bucket that the In-network off
>> peak minutes go to. I contacted VZW via e-mail and the response
>> indicated
>> that the CS person did not read my question and gave a canned response.
>> Then, I contacted CS via *611 and asked the same questions. I was
>> finally
>> able to get the CS person to understand my question and she admitted that
>> she didn't know why the minutes were being put into the off peak bucket,
> not
>> the In-network off peak bucket. Calls between my wife's phone and mine
> are
>> allocated to the appropriate buckets. Anyone else with this situation?
>> Just curious.
>>
>
> It has to do with what promotional code the CSR used when they made the
> change to your account. Without seeing your account info, it sounds to me
> like they didn't change the primary line's promo code like they should
> have,
> only the secondary line, so that is why the IN off peak calls get credited
> to off peak and not IN off peak. In any case, everything is fine, your
> secondary line is not being charged for IN so don't worry about it.
>
>
Thanks for the info. I understand that I will not be charged...just like
things to work like they should. Kinda anal retentive. :-)