Syberia just won't run,please help!

It starts good but near the ending of the intro the game shuts down and a message pops up that says that syberia stopped working and that windows is trying to find a solution, but it never does. I have tried everything! 3 patches 2 of which tell me i dont have the game installed and 1 that said its done something but didn't solve problem,also tried all compatibility modes,screen resolutions,have checked all system requirements and have reinstalled many times but nothing works. I really want to play this game! Maybe its a problem with windows 7? Any suggestions?
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  1. Before we go on, is this a legal version of Windows and of the game?
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