i SO chose the wrong day to chage ISP's

That sucks... but how can they be all down? Have they been attacked? Are they on a great strike?

My peltier is so powerful I get Bose-Einstein Condensate beneath it .

given that cable only got wired up yesterday .. and then the whole cable system crashed... litterally. for the whole county. Cable TV came back fairly quickly, but the interactive side of things (down stream) still has not come back .

The ISP KNOW this, and have refunded me the instalation fee (for the cable modem) and tonight, they're going to refund the first moths payments.. (they dont know this yet... but theyre gonna)

If at first you <b> do </B> succeed, try not to look too suprised

you have to learn one of the golden rules of being a consumer.
<b>your problem is their problem</b>

phone them... email them... phone them again... make them hate the sound of your voice, to the point where they will personally get the CEO out to fix your line so that you dont call anymore.


<b><font color=green>A computer once beat me at chess, but it was no match for me at kickboxing! </b></font color=green>

actually, the argument went something like this.

hello. i dont seem to have any conectivity.

erm. well it looks like your modem's not been initalised at our end. sorry.

so, my cable modem, which basically covnerts packets into a signal, then transmits it down a free chanel on the mail line, and then it's converted back into packets by your transmistion gear, has not been initailised at your end?

hang on, i'll just get someone to check the line.

(3 mins of hold music)

can you just reboot the machine for me...

(click, whir. buzz buz)

well, we can see your connection now... can you just check your settings for me.

They're all set to auto. just like you told me to last time.

however, this packet analyser is showing me that your DHCP server is killing my packets.

(4 mins of hold music) (then a DIFFERENT tech answers the phone

well, we can see your connection now... can you just check your settings for me.

They're all set to auto. just like you told me to last time.

however, this packet analyser is showing me that your DHCP server is killing my packets.

erm.. can i take your account number again.

xx.xxx.xxxxx.xxxx

hang on, i'll just activate your account. apparently it's been disabled for non payemnt.

you DO realise it was only installed yesterday.....

Sorry about that.. i think, given the inconvenience we can waive the instalation fee...

and...

... and this months payments. unplug yor modem, and then plug it back in in about 20 mins...


:-).

so basically the problem was that the care in the community gut that did the cable install for got to ring home and tell them that my account should now be turned on.



Telewest broad band. Prooving that care in the comunity works (Occasionally)

If at first you <b> do </B> succeed, try not to look too suprised

Well my internet didn't work the entire morning and a part of the afternoon. Shall I mail or call them to ask a refund?

My peltier is so powerful I get Bose-Einstein Condensate beneath it .

I checked their service page and it seems there was something wrong with their cable connection systems in my regio... it is fixed by now.

My peltier is so powerful I get Bose-Einstein Condensate beneath it .