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How long to keep unclaimed hardware?

Last response: in Business Computing
February 19, 2013 1:30:53 PM

Hey I just wondered if anyone knows how long you should keep unclaimed hardware for in the uk?

Specifically, I have a computer that I am repairing for a customer. He has since moved and I have been unable to contact him for about 2 months now.

Any help would be much appreciated.

(apologies if this is in the wrong section)

February 19, 2013 1:36:01 PM

Well since you tried contacting him I'd say keep it
February 19, 2013 3:01:26 PM

I don't know the specific answer for the UK (I'm sure Brett does), but when dealing with customers you should always provide them with paperwork with a disclaimer about unclaimed merchandise.
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February 19, 2013 3:08:01 PM

Max Collodi said:
I don't know the specific answer for the UK (I'm sure Brett does).

+1 ^ This is exactly what i was thinking.
Brett is a moderator here and owns a few repair shops in the UK. I'd get in touch with him I'm sure he has some insight as to what the legal answer would be.
February 19, 2013 3:35:49 PM

you need to take legal advice

as its a tricky area

similar to if a tenant moves out and leaves property behind

most landlords just bin it or sell it

most of the time the tenant never does come back for it

but if they do you could find yourself in court over it

try citizens advice that way it shouldnt cost you anything
February 19, 2013 7:42:17 PM


Torts (Interference with Goods) Act 1977

UK law stated here is similar to that stated above at Citizens Advice web site

Note minimum of 3 months must elapse after written notice has been sent to owner at the last known address

You can not scrap the goods or give them away.
you must try and raise some money, deduct repair costs, cost of selling etc and subtract from money raised
if any money left over keep for a maximum of 6 years before it is yours

There is UK specific legislation covering goods left on Public Transport or found in the street.


Mike Barnes