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System is unstable when playing games, crashes to desktop.

Last response: in Video Games
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November 24, 2010 3:08:35 AM

Hello all,

First post here. I just bought a new rig after years of trying to play PC games at minimum settings on a barebones i built about 6 years ago. Unfortunately, after putting together my new rig and troubleshooting all the hardware problems, every game I try to play inevitably crashes to desktop either after a few seconds to a half hour of being in game. Occasionally a little yellow triangle will appear in the system tray, but usually it just freezes without any information.

I am running Windows 7 x64 Ultimate with all updates installed. All drivers are the official latest and greatest, including BIOS. Nothing is overclocked, system components are running at safe operating temperatures. What gives?

Here are all the things I have tried so far:
*Running in compatibility mode for Windows XP and Vista
*Disabling visual themes and desktop composition
*Turning off antivirus
*Installing older nvidia drivers
*Memtest
*S.M.A.R.T. Self Tests on Hard drives
*Running in Direct X 9
*Underclocking GPU

These are about all the suggestions I could find cruising the forums. Could you guys provide me with a few more? I've been troubleshooting this for a couple weeks now. Maybe I should just install XP and be done with it?

System Info:
AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
Patriot Memory 'Sector 5' G Series 4GB (2 x 2GB) 240-Pin DDR3 PC3-12800 1600MHz
CAS 9-9-9-24 Enhanced Latency Dual Channel Kit
MSI AM3 NVIDIA nForce ATX AMD Motherboard NF750-G55 (MS-7578)
Sparkle Geforce GTX 275 896MB 448-bit GDDR3
Cooler Master GX Series 650W ATX 12V V2.31 80 PLUS SLI Ready Power Supply

dxdiag:
Spoiler
------------------
System Information
------------------
Time of this report: 11/23/2010, 20:49:56
Machine name: DESKTOP
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7578
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1403MB used, 6785MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode


---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 275
Manufacturer: NVIDIA
Chip type: GeForce GTX 275
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E6&SUBSYS_00000000&REV_A1
Display Memory: 2668 MB
Dedicated Memory: 877 MB
Shared Memory: 1791 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: E2250
Monitor Id: GSM578D
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.6099 (English)

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_14627578&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5953 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 10/6/2009 02:51:22, 2009376 bytes

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x077D
| Matching Device ID: usb\root_hub
| Service: usbhub
|
+-+ Logitech Driving Force GT USB
| | Vendor/Product ID: 0x046D, 0xC29A
| | Location: Port_#0002.Hub_#0003
| | Matching Device ID: usb\vid_046d&pid_c29a
| | Lower Filters: WmHidLo
| | Service: HidUsb
| | OEMData: 43 00 08 10 15 00 00 00
| |
| +-+ Logitech Driving Force GT USB (HID)
| | | Vendor/Product ID: 0x046D, 0xC29A
| | | Matching Device ID: hid\vid_046d&pid_c29a
| | | Service: WmFilter
| | | OEMData: 43 00 08 10 15 00 00 00



------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 795.3 GB
Total Space: 953.8 GB
File System: NTFS
Model: NVIDIA STRIPE 931.52G

Drive: F:
Free Space: 102.4 GB
Total Space: 450.8 GB
File System: NTFS
Model: WD 6400AAK External USB Device

Drive: H:
Free Space: 0.0 GB
Total Space: 0.1 GB
File System: NTFS
Model: NVIDIA STRIPE 931.52G

Drive: G:
Model: YLM UFCPUV0TU3 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

Drive: D:
Model: _NEC DVD_RW ND-3540A ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling


Here is the CPU-Z report, but it didn't validate for some reason:
http://valid.canardpc.com/show_oc.php?id=1499774
November 24, 2010 5:37:14 AM

Legal copy of Windows plus all games?
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November 24, 2010 1:26:39 PM

Yes, of course.

Also, I ran into some discussion of Realtek audio drivers being buggy and have experimented with changing these around. Since my mobo has AC'97 and HD, I am going to try to plug in the AC'97 and see if that improves stability.
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Related resources
November 24, 2010 5:30:34 PM

That's a good place to start, I think. In most cases, hard crashes are due to driver instabilities.
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December 1, 2010 3:03:07 AM

After literally 16 hours more of work, I seem to have fixed the issue by flashing the bios on my GPU. This may be useful knowledge for owners of the SPARKLE Geforce GTX 275 896GB. I used a bios produced by ASUS and used nvflash to load it.

Extremely frustrating, but maybe now I know why I got the card at steep discount!
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December 1, 2010 9:21:36 AM

jinawakung said:
After literally 16 hours more of work, I seem to have fixed the issue by flashing the bios on my GPU. This may be useful knowledge for owners of the SPARKLE Geforce GTX 275 896GB. I used a bios produced by ASUS and used nvflash to load it.

Extremely frustrating, but maybe now I know why I got the card at steep discount!


Having to flash bios is not uncommon, many ppl had to flash when buying relatively new cards on maybe older mobos.
No worries.
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December 5, 2010 4:58:00 PM

:bounce:  +Kudos to jinawakung nice detailed post and elimination process done as well. Plus identified the issue and fixed the problem by himself.
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December 7, 2010 5:29:41 PM

Hi folks, I read this thread with great interest since I find myself in a similar, equally frustrating situation. I too just purchased a new setup after many years of gaming at or below minimum spec, and am now getting hard crashes in 2 of the 3 games I have re-installed after about 5-30 minutes of play time. No crashes in any other respect, doing anything else (photoshop, web surfing, watching 1080 MKV files, etc).

I tried following the same steps as the author, using various driver configurations old and new, a boot cd with Memtest, SMART self tests, all with no errors found. Temperatures also seem to not be an issue.

Unfortunately my mainboard BIOS and GPU BIOS don't appear to have upgrades that I can find. I tried running the games with forced DX9 in the shortcuts, administrator mode, backwards compatible to win2k and XP SP2, lower resolutions/graphics settings, and it all still crashed eventually.

The good news is, under-clocking my GPU seems to have resolved the issue entirely under any graphic or OS setting. I was able to run GTA4 and Two Worlds II for many hours of fun crash-free. The third game I tried, Venetica, has oddly never crashed under any setting ever.

The video card I have is a MSI R6850 Radeon. Running the GPU clock at 750MHz instead of the default 820, and the memory at 1005 MHz instead of stock 1100 lets me play for hours and hours without fail even at high game settings.

So I'm a bit up in the air. Here's what I figure so far:

- the card is fine, but is somehow is causing a conflict with the rest of my new system at default settings.
- or the card merely needs a Bios flash - is there one I can use from another source (crosses fingers).
- The card is defective and a replacement will fix everything. I bought all my parts at newegg, they're pretty friendly about that sort of thing.
- Something else obvious because I'm kinda stupid when it comes to hardware?

Here's a copy of my cpu-z tabs if it helps

http://img580.imageshack.us/img580/4890/spec0.jpg

my dxdiag:

http://www.mediafire.com/?8vy441eyb4afjzu

Other possibly helpful stuff:

OS: Win7 64 pro and XP sp3 dual boot (crashes under both)
ASRock K10N78D AM2+/AM2 NVIDIA nForce 720D ATX AMD Motherboard
MSI R6850-PM2D1GD5 Radeon HD 6850 1GB 256-bit GDDR5 PCI Express 2.0 x16
AMD Phenom II X4 940 Black Edition Deneb 3.0GHz 4 x 512KB L2 Cache 6MB L3 Cache Socket AM2+ 125W Quad-Core Processor HDZ940XCJ4DGI - OEM (running at 3300 MHZ)
2 set of [ PQI TURBO 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model PQI26400-2GDB ] for 4 GB Total.
Rosewill RV2-700 700W ATX12V v2.3 / EPS12V SLI Ready Power Supply
Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM 32MB Cache
+ 2 older hard drives (See DXdiag)
XIGMATEK LOKI SD963 92mm HYPRO Bearing CPU Cooler
Rosewill DESTROYER Black Gaming ATX Mid Tower Computer Case

Any help would be very much appreciated!
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!