Ever heard of National Access Data "including" Canada?

Archived from groups: alt.cellular.verizon (More info?)

Update: There is a 1xroam code, that allows you to roam 1X in Canada. The
"code" is "free", but usage is .002/kb.

Now how do customers get confused: Imagine the customer service
conversation:
Customer: I'd like to be able to use 1x in Canada, can you assist?
CS: Yes, all I need to do is add the appropriate code to the account.
Customer: And how much will this cost me.
CS: It is free; there is no charge for adding the code, and no charge for
the code.

The part that is now clear: the code was free; but if you use it there is a
per kb charge. Now that I understand, it all makes sense. But at first
glance, "free" might be mistaken as meaning "free usage", not "free code".

dr.

"dr.wireMORE" <dr.wireMORE@VZW-MidWESTma.com> wrote in message
news:zUW3d.6372$Qv5.199@newssvr33.news.prodigy.com...
> Yesterday, a customer who has purchased the $79.99 unlimited data package
> comes in with a problem. He's been using his air-card in Canada. Some of
> the details are odd but the net is this.
> a) instead of using his air-card in Canada, he used a "cable" and
connected
> locally. For some odd reason, he was charged roaming in Canada rates.
> Although he wasn't using his aircard (he claims) the configuration of the
> aircard triggered a connection as well (unlikely, but it gets better)
> b) two calls to CS, the first argues, the 2nd says, hey, glad to help;
let's
> reverse 1/2 of the roaming charges.
> c) third call (don't know why) a new CS says, hey, why not get the
National
> Access that includes Canada. Terrific! How much will that be; nothing,
> it's free? Are you sure, yes. And I'm sorry you didn't know about this
> option, so let me reverse the remaining 1/2 of the roaming charges (while
in
> Canada)
>
> This is clearly getting more for less. While we didn't capture the codes
> that need to be on the account, I thought I'd share that there seems to be
a
> National Access, data only, that can include Canada if only you ask.
>
> --
> dr. wireMORE (don't accept "less", demand "more" )
> Wireless Consultant/Engineer & Midwest VZW Master Agent
> Data, wi-fi, national access, smartphones, and home
> computer healthchecks, stop worrying... just ask for the dr.
>
> If you need specific help, leave your email address & we'll try to contact
> you.
>
>