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HP deskjet 970 cxi USB Windows XP problem

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Anonymous
a b α HP
March 31, 2005 10:39:50 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Hope this isn't too long-winded - all help appreciated.
I have been using a Hewlett Packard Deskjet 970cxi printer for a few
years with an old 486, with which it is fine if a bit slow. Now I've
got a current model laptop (a Fujitsu-Siemens 1500 mhz, inexpensive but
it does everything I need otherwise) which only has USB connector
slots. So I bought the cable, found the computer won't take the old
software. This seems to be okay as there's a version of the driver in
Windows. But having installed that I am having problems printing. If
I try to print from Mircroft Works' Word or Publisher, it does nothing,
no light blink or anything (I found the light did blink when i
experiemented with using the XP generic driver, but then it stopped and
nothing else happned). I've tried the trouble shooter, and all I've
found sometimes helps is to restart the computer: and this is my key
clue, at a guess, when the computer has started up again suddenly the
printing tasks start turning up in the printer, which suggests things
are almost okay, but what's happening here? why does it need this?
(The troubleshooter regards this as the problem being solved - but I
don't think so, because the next time I put the computer on another day
or later in the day I'm back at square one.) I've tried uninstalling
the printer software/ deleting the printer and then adding it again,
but I've found that it doesn't delete everything anyway, so I've been
doing it manually by finding the hp folder and deleting it (after
deleting the printer in the usual way). The cable I bought would seem
to be okay.
I've tried connecting things up differently, both following the
manual's advice and not doing so (the latter because it's procedure
pertains to using the accompanying outmoded cd). I'm not out of ink.
The printer works fine with the 486 still.
USB is enabled, with printing support, so it's not that. And the
port the printer is connected to is usb001. LPT1 is not relevant is
it? There is no traditional parallel port or lead being used. (This
printer has a parallel connection which necessitated buying a lead with
usb at one end and parallel at the printer end.)
This isn't a case of having to reinstall Windows XP from scratch, is
it? I mean, to be sure that all the old trace of HP software is gone
so that the printer is connected before there's any software going in?
I would prefer to put up with having to restart the computer than do
that, so long winded and nerve-racking, plus I've put so much software
and music on the computer in the last week that would be tedious and
daunting to do again. I suspect this won't be necessary, that there
must be a way round it.
I've looked at the HP site and wonder if the driver in Windows was
faulty or something, or maybe there's just some line in a sys or ini
file somewhere that can be tweaked. My next step is downloading it's
driver, but I fear it may be what I've got.
I would be extremely grateful for a clued-up person's input. If you
need me to answer any thing before you can know what to say, go ahead.
I've looked at other people's questions in these groups but their
problems were different.
April 2, 2005 8:42:32 AM

Archived from groups: comp.sys.hp.hardware (More info?)

Hi there,

You need the correct drivers for windows xp.

I'm running the same printer on my windows xp computer via USB and it works
like a gem.

You can get the drivers here:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&l...

If you can, download the full feature drivers and follow the instructions on
the site.

In brief, you unplug the printer, install the drivers, reboot, then plug the
printer in and it will auto detect and should work nicely for you.

Good luck.

Steven


<gerryhandke@hotmail.com> wrote in message
news:1112279990.908777.283750@f14g2000cwb.googlegroups.com...
>
> Hope this isn't too long-winded - all help appreciated.
> I have been using a Hewlett Packard Deskjet 970cxi printer for a few
> years with an old 486, with which it is fine if a bit slow. Now I've
> got a current model laptop (a Fujitsu-Siemens 1500 mhz, inexpensive but
> it does everything I need otherwise) which only has USB connector
> slots. So I bought the cable, found the computer won't take the old
> software. This seems to be okay as there's a version of the driver in
> Windows. But having installed that I am having problems printing. If
> I try to print from Mircroft Works' Word or Publisher, it does nothing,
> no light blink or anything (I found the light did blink when i
> experiemented with using the XP generic driver, but then it stopped and
> nothing else happned). I've tried the trouble shooter, and all I've
> found sometimes helps is to restart the computer: and this is my key
> clue, at a guess, when the computer has started up again suddenly the
> printing tasks start turning up in the printer, which suggests things
> are almost okay, but what's happening here? why does it need this?
> (The troubleshooter regards this as the problem being solved - but I
> don't think so, because the next time I put the computer on another day
> or later in the day I'm back at square one.) I've tried uninstalling
> the printer software/ deleting the printer and then adding it again,
> but I've found that it doesn't delete everything anyway, so I've been
> doing it manually by finding the hp folder and deleting it (after
> deleting the printer in the usual way). The cable I bought would seem
> to be okay.
> I've tried connecting things up differently, both following the
> manual's advice and not doing so (the latter because it's procedure
> pertains to using the accompanying outmoded cd). I'm not out of ink.
> The printer works fine with the 486 still.
> USB is enabled, with printing support, so it's not that. And the
> port the printer is connected to is usb001. LPT1 is not relevant is
> it? There is no traditional parallel port or lead being used. (This
> printer has a parallel connection which necessitated buying a lead with
> usb at one end and parallel at the printer end.)
> This isn't a case of having to reinstall Windows XP from scratch, is
> it? I mean, to be sure that all the old trace of HP software is gone
> so that the printer is connected before there's any software going in?
> I would prefer to put up with having to restart the computer than do
> that, so long winded and nerve-racking, plus I've put so much software
> and music on the computer in the last week that would be tedious and
> daunting to do again. I suspect this won't be necessary, that there
> must be a way round it.
> I've looked at the HP site and wonder if the driver in Windows was
> faulty or something, or maybe there's just some line in a sys or ini
> file somewhere that can be tweaked. My next step is downloading it's
> driver, but I fear it may be what I've got.
> I would be extremely grateful for a clued-up person's input. If you
> need me to answer any thing before you can know what to say, go ahead.
> I've looked at other people's questions in these groups but their
> problems were different.
>
Anonymous
a b α HP
April 9, 2005 10:28:00 AM

Archived from groups: comp.sys.hp.hardware (More info?)

I have put the site driver on now, but things aren't very rational. At
first it didn't detect the printer, and then stumbling around in the
dark I got it to accept the printer was there by putting the XP built
in driver back on, rebooting and then running the site's full driver
software again, which I stored on CD so I could wipe it all off the
hard drive if necessary. Now what happens is that the computer will
print out from, for example, Word or Publisher, but using the 970cxi
driver, not the 970c series one which is what I got fron the site. The
970c series one appears to start to print but in fact gives up after a
couple of lines and ejects the paper as if finished. It might seem
like I've been a bit irrational myself, but things didn't proceed in
any sensible way as far as the installation goes, so I just tried to
salvage it in the way I've described.
What I can do now is put the 970c series toolbox on, ask it to print
a text page - without doing this it won't talk to the printer - and
from then on I use the 970cxi sriver from whatever program I'm printing
from. I also seem to have to turn the printer on *after* the computer
is all fully on with Windows running. If I put the printer on first no
printing can be done.
If I delete the 970cxi driver now - in as far as my attempts will
allow this, as there always seems to be traces of it somewhere - will
the 970c series driver work? i.e. is this abandoned printing from the
970c series driver to do with driver conflict or something like that?
I also found that the 970c series driver wouldn't be able to check
how much ink was left in the cartridge - it couldn't communicate in
that direction. I remember this function used to work when i was
running the full software on my old computer.
Hope someone can help with this, bizarre as it might sound at times.
Steven wrote:
> Hi there,
>
> You need the correct drivers for windows xp.
>
> I'm running the same printer on my windows xp computer via USB and it
works
> like a gem.
>
> You can get the drivers here:
>
>
http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&l...
>
> If you can, download the full feature drivers and follow the
instructions on
> the site.
>
> In brief, you unplug the printer, install the drivers, reboot, then
plug the
> printer in and it will auto detect and should work nicely for you.
>
> Good luck.
>
> Steven
>
>
> <gerryhandke@hotmail.com> wrote in message
> news:1112279990.908777.283750@f14g2000cwb.googlegroups.com...
> >
> > Hope this isn't too long-winded - all help appreciated.
> > I have been using a Hewlett Packard Deskjet 970cxi printer for a
few
> > years with an old 486, with which it is fine if a bit slow. Now
I've
> > got a current model laptop (a Fujitsu-Siemens 1500 mhz, inexpensive
but
> > it does everything I need otherwise) which only has USB connector
> > slots. So I bought the cable, found the computer won't take the
old
> > software. This seems to be okay as there's a version of the driver
in
> > Windows. But having installed that I am having problems printing.
If
> > I try to print from Mircroft Works' Word or Publisher, it does
nothing,
> > no light blink or anything (I found the light did blink when i
> > experiemented with using the XP generic driver, but then it stopped
and
> > nothing else happned). I've tried the trouble shooter, and all
I've
> > found sometimes helps is to restart the computer: and this is my
key
> > clue, at a guess, when the computer has started up again suddenly
the
> > printing tasks start turning up in the printer, which suggests
things
> > are almost okay, but what's happening here? why does it need this?
> > (The troubleshooter regards this as the problem being solved - but
I
> > don't think so, because the next time I put the computer on another
day
> > or later in the day I'm back at square one.) I've tried
uninstalling
> > the printer software/ deleting the printer and then adding it
again,
> > but I've found that it doesn't delete everything anyway, so I've
been
> > doing it manually by finding the hp folder and deleting it (after
> > deleting the printer in the usual way). The cable I bought would
seem
> > to be okay.
> > I've tried connecting things up differently, both following the
> > manual's advice and not doing so (the latter because it's procedure
> > pertains to using the accompanying outmoded cd). I'm not out of
ink.
> > The printer works fine with the 486 still.
> > USB is enabled, with printing support, so it's not that. And the
> > port the printer is connected to is usb001. LPT1 is not relevant
is
> > it? There is no traditional parallel port or lead being used.
(This
> > printer has a parallel connection which necessitated buying a lead
with
> > usb at one end and parallel at the printer end.)
> > This isn't a case of having to reinstall Windows XP from scratch,
is
> > it? I mean, to be sure that all the old trace of HP software is
gone
> > so that the printer is connected before there's any software going
in?
> > I would prefer to put up with having to restart the computer than
do
> > that, so long winded and nerve-racking, plus I've put so much
software
> > and music on the computer in the last week that would be tedious
and
> > daunting to do again. I suspect this won't be necessary, that
there
> > must be a way round it.
> > I've looked at the HP site and wonder if the driver in Windows
was
> > faulty or something, or maybe there's just some line in a sys or
ini
> > file somewhere that can be tweaked. My next step is downloading
it's
> > driver, but I fear it may be what I've got.
> > I would be extremely grateful for a clued-up person's input. If
you
> > need me to answer any thing before you can know what to say, go
ahead.
> > I've looked at other people's questions in these groups but their
> > problems were different.
> >
!