HP DeskJet 970Cse Problem

Archived from groups: comp.sys.hp.hardware (More info?)

Hi there,

Have you checked your printer settings in the properties and toolbox??

I have a 970cxi which I think is very similar and in the print toolbox in
the configuration tab there's a configure print cartridges there, but mine
is greyed out. If yours isn't greyed out, it may be possible it's set not to
use the black cartridge.
Or there may be another place where this setting may be enabled.

Sometimes uninstalling a driver and reinstalling it won't reset the settings
as they may be held somewhere in a file or in the registry and that isn't
being deleted when you uninstall the driver and software.

Does this happen in all applications?

It could also be a shared printing preference in your applications, but I
couldn't see an option for my printer that would cause that.

If you can't find a setting that changes this, and if you have access to
another computer, it may be worth hooking it up and seeing if it still does
it or not, and if it does, then it's the printer, if not, it's the software
and or drivers.

Good luck




"Mike/CathyS" <tmsNOSPAM@go-concepts.com> wrote in message
news:8a767$42543f03$cf287b4d$28321@FUSE.NET...
> If I send a document to the printer to print, it will print all colors
> except black.
>
> Here what I have tried: I have changed the ink cartridge twice. I ran the
> printer through several cleaning cycles. I have tried the manual priming
> thing. I have cleaned the contacts with distilled water and the cotton
> ear
> swabs. I have updated the driver. I've also tried the hardware reset,
> where you remove the USB cable and the ink catridges, and then removed the
> power cable for two minutes.
>
> A friend suggested that the PCB may have gone defective. And since the
> PCB
> costs more than replacing the entire printer, that is not an option. I
> hate
> it because I REALLY like this printer.
>
> Any more ideas would be GREATLY appreciated!
>
> MikeS
>
>

Archived from groups: comp.sys.hp.hardware (More info?)

Hi Mike
What follows is the internal test for the 900 series printers.

HP Deskjet 916c, 920c, 930c, 940c, 950c, 970c, 960c, 980c, and 990c series
printers

Running a sample page
NOTE: This test does not work with the HP Deskjet 6840 series.
Turn the printer on.
Press and hold the RESUME button until the printer starts printing.
Release the RESUME button.

Running a self-test
Turn the printer on.
Press and hold the POWER button.
Press the RESUME button four times.
Release the POWER button.

Running a diagnostic test
Turn the printer on.
Press and hold the POWER button.
Press the X (Cancel Print) button eight times.
Press the RESUME button four times.
Release the POWER button.

Two-sided printing module (duplexer) test
Press and hold down the POWER button.
Press the CANCEL (X) button three times.
Press the RESUME button once.
Release the POWER button.

If the test works then you have a driver and or PC problem (maybe a cable
failure in rare cases), if the test does not work (ie black fails to print)
then you have a bad black cartridge or a failed logic board in the printer. If
the test works then I suggest you completely remove all traces of the 970
drivers and re-install them.

Go to
http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=e...
to see HP's troubleshooting page for 900cse.

Good luck
Tony

"Mike/CathyS" <tmsNOSPAM@go-concepts.com> wrote:
>If I send a document to the printer to print, it will print all colors
>except black.
>
>Here what I have tried: I have changed the ink cartridge twice. I ran the
>printer through several cleaning cycles. I have tried the manual priming
>thing. I have cleaned the contacts with distilled water and the cotton ear
>swabs. I have updated the driver. I've also tried the hardware reset,
>where you remove the USB cable and the ink catridges, and then removed the
>power cable for two minutes.
>
>A friend suggested that the PCB may have gone defective. And since the PCB
>costs more than replacing the entire printer, that is not an option. I hate
>it because I REALLY like this printer.
>
>Any more ideas would be GREATLY appreciated!
>
>MikeS
>
>