Archived from groups: comp.sys.hp.hardware (More info?)

Hi,
I have HP Brio BAX. I used to connect with internet using dialup
connection u. Once due to lightening my motherboard was burnt. As my
PC was under warrenty I got the replacement. During warrenty period
this PC worked fine. But, now ( when warrenty periold lapsed) it
started giving me problems.I have generated the support ticket using
HP's diagnostic tool. I am attaching the same. Please help me out in
resolving this issue. Any pointers to resolve this problem will be
highly appriciated.


HEWLETT-PACKARD DiagTools Support-Ticket
----------------------------------------



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your system: HP Brio BAx (BIOS
HW.27.10(QHW.10.01))

Diagnostic: System Test Failed

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1: HP Support-Ticket: Why this file is important
2: DiagTools : System Information
3: DiagTools : Test Report
4: DiagTools : Interpretation of Basic Tests Results
5: DiagTools : Administration Report
6: HP Support-Ticket: Your Comments


------------------------------------------------
1: HP Support-Ticket: Why this file is important
------------------------------------------------


This file is the "HP Support-Ticket". DiagTools has recorded
your system's configuration and the test results in it.

This file contains information essential to your Support Agent.
It makes the process of addressing the problem faster and more
reliable.

You can email or fax this file to your local or dedicated HP Support
Agent.
This will help them solve the problem quickly and effectively.

This file can be edited, so that you can add your own comments.
To do this, go to "6: HP Support-Ticket: Your Comments" at the end
of this file.


----------------------------------------
2: DiagTools : System Information
----------------------------------------

[System]
Product - HP Brio
Version - BAx
Serial Number - SG01974050
BIOS Version - HW.27.10(QHW.10.01)
Current BIOS Language - n|US|iso8859-1
UUID - 5a9fa12151d611d48a56efed9f03cf9f

[Processors List]
Central Processor
Socket Designation - SLOT 1
Type - Central Processor
Family - Pentium III
Manufacturer - Intel
Version - Pentium III
Current Speed - 700 MHz
CPU ID - 0383 F9FF 0000 0683

[Caches List]
L1 Cache
Socket Designation - Internal Cache
Cache Level - 1
Installed Size - 32 KB
Cache Speed - Unknown
Current SRAM Type - Synchronous
L2 Cache
Socket Designation - External Cache
Cache Level - 2
Installed Size - 256 KB
Cache Speed - Unknown
Current SRAM Type - Synchronous

[SIMM Sockets List]
Socket - DIMM1
Enabled Size - 64 MB
Speed - 6 ns
Type - DIMM
Socket - DIMM2
Enabled Size - Not Installed
Speed - Not Applicable
Type - Not Applicable

[Integrated LAN]
Integrated LAN ? - NO

[Active Graphics Subsystem]
Card Vendor Name - Matrox Graphics Inc.
Vesa SW Version - 1.7
Card Product Name - MGA-G200
Card Revision - 00
VGA Card Memory Size - 8192 KB
Integrated VGA ? - NO
Monitor Name - HP 55 Monitor
Monitor Code - HWP8894

[IDE HDDs List]
Model - HDD0 - QUANTUM FIREBALLlct10 10
Serial Number - 872022330284
Capacity - 9.4 GB

[IDE CD-ROMs List]
IDE CD-ROM - LITEON CD-ROM LTN485S JKF1
Vendor Identification - LITEON
Product Identification - CD-ROM LTN485S
Product Revision Level - JKF1
Configuration - SECONDARY - MASTER
Audio Play - Supported
XA Commands - Not Supported
Mode 2 Form 1 Sector - Supported
Mode 2 Form 2 Sector - Supported
Multisession CD - Supported
Load/Eject Support - Supported
Loading Mechanism - Tray Type
Max Data Transfer Rate - 8467 KBytes/Sec
Current Data Transfer Rate - 8467 KBytes/Sec

[PCI Cards List]
INTEL - Host Bridge
Card Type - Host Bridge
Vendor ID - 8086
Product ID - 7190
Bus Number - 00h
Device Number - 00h
Function Number - 00h
Revision - 03
Memory Start Addr. - E0000000
Memory End Addr. - E3FFFFF7
Memory Start Addr. - E0000000
Memory End Addr. - E3FFFFF7
INTEL - PCI-PCI Bridge
Card Type - PCI-PCI Bridge
Vendor ID - 8086
Product ID - 7191
Bus Number - 00h
Device Number - 01h
Function Number - 00h
Revision - 03
IO Start Addr. - D000
IO End Addr. - DFFF
Memory Start Addr. - E4000000
Memory End Addr. - E5FFFFFF
Memory Start Addr. - E6000000
Memory End Addr. - E6FFFFFF
CIRRUS LOGIC - Multimedia Audio
Card Type - Multimedia Audio
Vendor ID - 1013
Product ID - 6003
Bus Number - 00h
Device Number - 04h
Function Number - 00h
Revision - 01
IRQ Used - 09
Memory Start Addr. - E7110000
Memory End Addr. - E7110FFF
Memory Start Addr. - E7000000
Memory End Addr. - E70FFFFF
INTEL - PCI-ISA Bridge
Card Type - PCI-ISA Bridge
Vendor ID - 8086
Product ID - 7110
Bus Number - 00h
Device Number - 07h
Function Number - 00h
Revision - 02
INTEL - Ultra-DMA IDE Contr.
Card Type - Ultra-DMA IDE Contr.
Vendor ID - 8086
Product ID - 7111
Bus Number - 00h
Device Number - 07h
Function Number - 01h
Revision - 01
IO Start Addr. - F000
IO End Addr. - F00E
INTEL - USB Controller
Card Type - USB Controller
Vendor ID - 8086
Product ID - 7112
Bus Number - 00h
Device Number - 07h
Function Number - 02h
Revision - 01
IO Start Addr. - E000
IO End Addr. - E01E
IRQ Used - 03
INTEL - Bridge Device
Card Type - Bridge Device
Vendor ID - 8086
Product ID - 7113
Bus Number - 00h
Device Number - 07h
Function Number - 03h
Revision - 02
RNS - PCI System Device
Card Type - PCI System Device
Vendor ID - 127a
Product ID - 1025
Bus Number - 00h
Device Number - 0fh
Function Number - 00h
Revision - 01
MATROX - VGA Adapter
Card Type - VGA Adapter
Vendor ID - 102b
Product ID - 0521
Bus Number - 01h
Device Number - 00h
Function Number - 00h
Revision - 03
IRQ Used - 11
Memory Start Addr. - E6000000
Memory End Addr. - E6FFFFF7
Memory Start Addr. - E5000000
Memory End Addr. - E57FFFFF

[I/O Port Table]
Start End Type Owner
Properties
170 177 PCI IDE Controller
1F0 1F7 PCI IDE Controller
376 PCI IDE Controller
378 37A ISA LPT1
3B0 3BB PCI VGA Adapter
3C0 3DF PCI VGA Adapter
3F0 3F5 ISA FDD Controller
3F6 PCI IDE Controller
3F7 ISA FDD Controller
3F8 3FF ISA COM1
D000 DFFF PCI PCI-PCI Bridge
E000 E01E PCI USB Controller
F000 F00E PCI Ultra-DMA IDE Contr.

[IRQ Table]
IRQ Type Owner ISR Address
Properties
00 ISA Timer 15CF:001F
01 ISA Keyboard 21E7:0FBA
02 ISA Cascade F000:EF6F
03 PCI USB Controller F000:EF6F
04 ISA COM1 F000:EF6F
05 ISA Free F000:EF6F
06 ISA FDD Controller 15CF:009A
07 ISA LPT1 0070:0465
08 ISA RTC 15CF:0035
09 PCI Multimedia Audio F000:ECF3
10 ISA Free F000:EF6F
11 PCI VGA Adapter F000:EF6F
12 ISA Free 15CF:00E2
13 ISA Coprocessor F000:F0FC
14 PCI IDE Controller 15CF:00FA
15 PCI IDE Controller 15CF:0112

[DMA Table]
Channel Type Owner
0 ISA Free
1 ISA Free
2 ISA FDD Controller
3 ISA Free
4 ISA Cascade
5 ISA Free
6 ISA Free
7 ISA Free


---------------------------------
3: DiagTools : Test Report
---------------------------------



[System : Processor Test]
32-bit Register Read/Write : OK
32-bit Stack Instructions : OK
32-bit Data Access through FS,GS : OK
Bit Instructions : OK
32-bit Extended FLAG Instructions : OK
Protected Mode Entry Instructions : OK
32-bit Multiplication : OK
CPU Speed is 667 MHz.
A20 LINE : OK
Protected Mode Instructions: OK
Control Word Read/Write : OK
FSTENV Instruction Test : OK
FPU Stack Read/Write : OK
Integer Rounding Test : OK
Integer Loading Test : OK
FPU Tag Condition : OK
TEST PASSED

[System : DMA Controller Test]
DMA Controller 1 Registers : OK
DMA Controller 2 Registers : OK
DMA Controller Page Registers : OK
TEST PASSED

[System : Interrupt Controller Test]
Enable all Mask bits : OK
Disable all Mask bits : OK
Test for stray interrupts : OK
TEST PASSED

[System : Timer Test]
Set RTC and Timer Clock : OK
Calibrate Timer : OK
TEST PASSED

[System : Real Time Clock Test]
Set RTC and Timer Clock : OK
RTC Periodic Interrupt not coming.
TEST FAILED 04/01/2005 22:08:42
RTC Periodic Interrupt not coming.
Error Code : 0050

TEST FAILED

[System : CMOS Validity Test]
Power Condition : OK
Checksum Condition : OK
Configuration Status : OK
Memory Size : OK
CMOS Time Status : OK
Divisor Bits : OK
Rate Selection Bits : OK
Update Cycle : OK
Calculated Checksum : OK
Shutdown Register RD/WR : OK
TEST PASSED

[System : PCI System Test]
PCI Bus Detected
PCI Bus Scanned K
PCI Device Access K
PCI Config. Verification K
PCI Bus Stress Test using
- PCI Bus Master Cycles : Skipped
No SCSI Controller found.
TEST PASSED

[System : MMX Test]
Register Read/Write Test : OK
Wraparound Arithmetic Test : OK
Saturation Arithmetic Test : OK
MMX Instructions Test...
Pack with Signed Saturation : OK
Pack with Unsigned Saturation : OK
Unpack High Packed Data : OK
Unpack Low Packed Data : OK

Matrix Transpose Test...
Using Standard Instructions : 0.08sec
Using MMX Instructions(SIMD) : 0.02sec
MMX Performance : OK

Exit MMX State(EMMS) : OK
TEST PASSED

[System : DMI Test]
DMI BIOS Version : 2.2
Checksum of DMI Header : OK
Number of Structures : 34
Max Size of DMI Structure : 86
DMI BIOS Function Test : OK
TEST PASSED

[Memory : BIOS ROM Test]
Segment Addr = C000h, Size = 8000h : OK
TEST PASSED

[Memory : Parity Test]
TEST PASSED

[Memory : Address Test]
Address Test, lines A0 .. A24 : OK
TEST PASSED

[Memory : Refresh Test]
Refresh bit toggling : OK
Refresh interval : OK
TEST PASSED

[Memory : Data Bus Test]
TEST PASSED

[Memory : Cache Memory Test]
TEST PASSED

[Memory : L2 Cache Test]
82459AB, BSRAM L2 Cache(256KB) ...

L2 Cache Configuration Mechanism : OK
TEST FAILED 04/01/2005 22:08:59
L2 Control register test failed
Error Code : 1011

TagRAM Control Registers Test : FAIL
L2 Commands Test : OK
L2 Cache Read/Write Test : OK
TEST PASSED

[IDE : IDE Disk Test]

HDD0 (Pri Mst)
OK
TEST PASSED

[KBD : Controller Test]
Controller Response : OK
Controller Self Diagnostic : OK
Keyboard Diagnostic Echo : OK
TEST PASSED

[KBD : Keyboard Clock Line Test]
Controller Response : OK
Keyboard Clock Line : OK
TEST PASSED

[KBD : Keyboard Data Line Test]
Controller Response : OK
Keyboard Data Line : OK
TEST PASSED

[Video : VESA Video Memory Test]
TEST PASSED

[USB : USB Test]
Register Test : OK
USB Status Test : OK
Interrupts Test : OK
Frame Number Test : OK
Transfer Descriptor Test : OK
TEST PASSED

[Misc : Serial Port Test]
COM1
Register Test : OK
Interrupt ID : OK
Internal Loopback : OK
Line Status : OK
IRQ4 is assigned to this serial port.
IRQ Activation : OK
TEST PASSED

[Misc : Parallel Port Test]
Register Test : OK
TEST PASSED

-----------------------------------------------------------
4: DiagTools : Interpretation of Basic Tests
Results
-----------------------------------------------------------

[Defective Areas]
none

[Defective Modules]
MotherBoard
Processor

[Uncovered Modules]
none


-------------------------------------------
5: DiagTools : Administration Report
-------------------------------------------


[DiagTools]

Version 2.20e For HP Vectra, Kayak and
Brio PCs

[Session]

Date 04/01/2005
Time 22:12:19

Engine Module Revisions
Module Name Revision
AMIDIAG.EXE 3.09
SYSFIND.EXE 2.08
REPORT.EXE 2.09
EPMAT.EXE 1.08
ITEG.EXE 1.00
HELP.EXE 1.12
VIEWER.EXE 1.03

Test Coverage Revisions
Module Name Revision Module Name Revision
SYSDIAG.EXE 1.13 PCIDIAG.EXE 1.12
MPDIAG.EXE 1.21 MMXDIAG.EXE 1.05
DMIDIAG.EXE 1.21 MEMDIAG.EXE 2.08
P2DIAG.EXE 1.07 HP_HDD.EXE 1.04
CDDIAG.EXE N/A DVDDIAG.EXE N/A
TAPEDIAG.EXE N/A ATAPIRMV.EXE N/A
FDDDIAG.EXE N/A HP_HDD.EXE 1.04
SDDIAG.EXE N/A SCDDIAG.EXE N/A
STDIAG.EXE N/A KBDDIAG.EXE 1.09
VDODIAG.EXE 1.20 VDOMTROX.EXE N/A
USBDIAG.EXE 1.04 COLPDIAG.EXE 1.12
SNDDIAG.EXE N/A MICEDIAG.EXE N/A
SMBDIAG.EXE N/A PCMDIAG.EXE N/A
LAN3COM.EXE N/A CRYSTAL.EXE N/A
ACPIDIAG.EXE N/A



-----------------------------------
6: HP Support-Ticket: Your Comments
-----------------------------------


By adding comments to this section, you can help your local or
dedicated HP Support Agent to address the problem more effectively.

To edit the Support-Ticket, preferably use a text editor such as
NOTEPAD
to preserve the document's layout.


[More System Information]

Operating System:

Components not detected:

Applications used:


[Problem Description]

Symptom:

When it occurs:


[Other Comments]



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[End of file]

Thanks a lot
Vijay