HP ScanJet 3200C Scan All Black

Archived from groups: comp.sys.hp.hardware,comp.periphs.scanners (More info?)

<MajorSetback@excite.com> wrote in message
news:1115085604.009532.90490@z14g2000cwz.googlegroups.com...
>I am running a Hewlett-Packard ScanJet 3200C scanner on Windows ME and
> am operating the scan using HP PrecisionScan LT. When I scan the
> image, the entire field is black. I have been to the HP
> trouble-shooting home page and have looked at the help on the program
> and nothing seems to work. The scanner runs like it is working
> properly and the scanner light is still working but all I get in the
> image window is black.
>
> I tried shutting the computer down, disconnecting the scanner from the
> power supply, reconnecting the scanner to the power supply and
> restarting the computer but it did not help.
>
> Does anyone know how I might fix this problem?
>
> Many thanks in advance,
> Peter.
>
Did you reinstall the scanner software?

Put a white sheet of paper on the scanner glass and try the scanner. If you
do not get a white scan, then the scanner is broken.

Send in the unit for repair.

--
CSM1
http://www.carlmcmillan.com
--

Archived from groups: comp.sys.hp.hardware,comp.periphs.scanners (More info?)

<MajorSetback@excite.com> wrote in message
news:1115142046.372274.138630@f14g2000cwb.googlegroups.com...
>
> CSM1 wrote:
>> <MajorSetback@excite.com> wrote in message
>> news:1115085604.009532.90490@z14g2000cwz.googlegroups.com...
>> >I am running a Hewlett-Packard ScanJet 3200C scanner on Windows ME
> and
>> > am operating the scan using HP PrecisionScan LT. When I scan the
>> > image, the entire field is black. I have been to the HP
>> > trouble-shooting home page and have looked at the help on the
> program
>> > and nothing seems to work. The scanner runs like it is working
>> > properly and the scanner light is still working but all I get in
> the
>> > image window is black.
>> >
>> > I tried shutting the computer down, disconnecting the scanner from
> the
>> > power supply, reconnecting the scanner to the power supply and
>> > restarting the computer but it did not help.
>> >
>> > Does anyone know how I might fix this problem?
>> >
>> > Many thanks in advance,
>> > Peter.
>> >
>
> Many thanks for your reply.
>
>> Did you reinstall the scanner software?
>
> Yes.
>
>>
>> Put a white sheet of paper on the scanner glass and try the scanner.
> If you
>> do not get a white scan, then the scanner is broken.
>
> I tried that and still got all black. The scanner must be broken.
>
>>
>> Send in the unit for repair.
>
> Would this be more cost effective than getting a new one? Its warranty
> has expired. I received it after it was decommissioned from the
> company where I work. It worked OK at first but then I took the glass
> plate off to lubricate the guide rod. (I was getting some subtle
> periodic rippling in the output images and thought that lubrication
> would fix it.) I must have knocked something when it was lubricating
> the guide rod.
>
> Thanks again,
> Peter.
>
You are probably correct, buying a new scanner would be cost effective.
Especially since the 3200C is only a 600 dpi scanner.
--
CSM1
http://www.carlmcmillan.com
--