Bad experience with Verizon!

Archived from groups: alt.cellular.verizon (More info?)

broccoli wrote:
> Hello,
>
> Before getting Cell phone service I read a bunch of reviews of the
> cell phone companies. Verizon seemed to have less negative stuff and
> even some positive stuff, so I got Verizon.
>
> In general all the telecommunications companies stink and have
> deceptive pricing and horrible customer service. This is why I have
> held out on getting a cell phone until a couple months ago. The
> deceptive pricing was one of the biggies for me, because I really like
> to know what I am going to be paying for something!
>
> Unfortunately, Verizon stinks too. They add on mystery charges when I
> recieve long distance phone calls. These are "call delivery charges"
> which were listed on my bill as "other charges." Very descriptive.
>
> So now I'm ticked off at Verizon too! I really wish there was ONE,
> jut ONE cell phone company that did not try to trick and decieve its
> customers! There are companies that are less expensive than Verizon.
> I chose them because I hoped they were better. THEY ARE NOT!
>
> I'm now considering ruining my perfect credit by discontinueing my
> service without paying the !#**ing cancellation fee.

I'll bet you have a really tough life. My sympathies.
Before you cancel and ruin your perfect credit why don't you call
*611 and ask for a better description? You said you really like
to know what you are paying for but it sounds like you would rather
not so you can blame them for deceiving you. Might have been
a mistake when your new account was set up. I'm certain it
couldn't have been anything you did or didn't do.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

"broccoli" <sandraw999@yahoo.com> wrote in message
news:2e4e6dc8.0410181247.27436f43@posting.google.com...
> Hello,
>
> Before getting Cell phone service I read a bunch of reviews of the
> cell phone companies. Verizon seemed to have less negative stuff
> and
> even some positive stuff, so I got Verizon.
>
> In general all the telecommunications companies stink and have
> deceptive pricing and horrible customer service. This is why I have
> held out on getting a cell phone until a couple months ago. The
> deceptive pricing was one of the biggies for me, because I really
> like
> to know what I am going to be paying for something!
>
> Unfortunately, Verizon stinks too. They add on mystery charges when
> I
> recieve long distance phone calls. These are "call delivery
> charges"
> which were listed on my bill as "other charges." Very descriptive.
>
> So now I'm ticked off at Verizon too! I really wish there was ONE,
> jut ONE cell phone company that did not try to trick and decieve its
> customers! There are companies that are less expensive than
> Verizon.
> I chose them because I hoped they were better. THEY ARE NOT!
>
> I'm now considering ruining my perfect credit by discontinueing my
> service without paying the !#**ing cancellation fee.

It is quite possible like Quick stated that when the account was
activated that the plan you picked maybe did not have long distance
coded properly. Years ago on my car phone I had (still have) the
Digital Choice 200 with coverage along the east coast. I was in
Vermont and I noticed I was incurring a .60¢ charge for two long
distance calls under the same call delivery notion. I called *611 and
the girl said it was because the system had to find me to deliver my
call. I told her no way would I pay a fee to have the calls find me. I
was in a state that makes the service free and to take it off. She
said she would and that it was only a courtesy. I called from home
later and spoke to a supervisor and told her what the young lady said.
She said the credit was issued and that a correction would be made to
the account.

All in all it was a mistake. Do as Quick said and call the customer
service and tell them to check out the plan coverage's if you have
Americas Choice the long distance is included and never fall for that
"Call delivery charge"

Elector

Archived from groups: alt.cellular.verizon (More info?)

"broccoli" <sandraw999@yahoo.com> wrote in message
news:2e4e6dc8.0410181247.27436f43@posting.google.com...
> Hello,
>
> Before getting Cell phone service I read a bunch of reviews of the
> cell phone companies. Verizon seemed to have less negative stuff and
> even some positive stuff, so I got Verizon.
>
> In general all the telecommunications companies stink and have
> deceptive pricing and horrible customer service. This is why I have
> held out on getting a cell phone until a couple months ago. The
> deceptive pricing was one of the biggies for me, because I really like
> to know what I am going to be paying for something!
>
> Unfortunately, Verizon stinks too. They add on mystery charges when I
> recieve long distance phone calls. These are "call delivery charges"
> which were listed on my bill as "other charges." Very descriptive.
>
> So now I'm ticked off at Verizon too! I really wish there was ONE,
> jut ONE cell phone company that did not try to trick and decieve its
> customers! There are companies that are less expensive than Verizon.
> I chose them because I hoped they were better. THEY ARE NOT!
>
> I'm now considering ruining my perfect credit by discontinueing my
> service without paying the !#**ing cancellation fee.

Thanks for sharing...

Edw.

Archived from groups: alt.cellular.verizon (More info?)

CharlesH wrote:
> In article <QxWcd.17140$l07.3309@twister.nyroc.rr.com>,
> Elector <elector@my-deja.com> wrote:
>>
>> "broccoli" <sandraw999@yahoo.com> wrote in message
>> news:2e4e6dc8.0410181247.27436f43@posting.google.com...
>>> Unfortunately, Verizon stinks too. They add on mystery charges
>>> when I recieve long distance phone calls. These are "call delivery
>>> charges" which were listed on my bill as "other charges." Very
>>> descriptive.
>
> What is a "call delivery charge" for a received call?? I understand
> long distance charges for calls one makes, and I understand airtime
> charges, but a "call delivery charge" for a call one receives??.

I remember reading that call delivery charges might apply in addition
to roaming charges. I sort of thought it was only in the context of
roaming... but then I didn't persue it since I decided to buy a prepaid
plan for the 1 week vacation outside of my local digital choice plan.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

Call delivery charges are very simple.
If you have a local calling plan that doesn't include long distance, you are
charged for long distance if you're out of your local calling area. That
area is determined by your are code and prefix. Someone calls you while
you're out of your local calling area, the call is routed to you and you're
charged a long distance. If you're roaming the charges can be higher than
what's stated on your plan for long distance because you are charged by the
system you're roaming on.

"CharlesH" <hoch@exemplary.invalid> wrote in message
news:tCZcd.32213$QJ3.14531@newssvr21.news.prodigy.com...
> In article <QxWcd.17140$l07.3309@twister.nyroc.rr.com>,
> Elector <elector@my-deja.com> wrote:
>>
>>"broccoli" <sandraw999@yahoo.com> wrote in message
>>news:2e4e6dc8.0410181247.27436f43@posting.google.com...
>>> Unfortunately, Verizon stinks too. They add on mystery charges when I
>>> recieve long distance phone calls. These are "call delivery charges"
>>> which were listed on my bill as "other charges." Very descriptive.
>
> What is a "call delivery charge" for a received call?? I understand long
> distance charges for calls one makes, and I understand airtime charges,
> but a "call delivery charge" for a call one receives??.
>

Archived from groups: alt.cellular.verizon (More info?)

Dean wrote:
> Though I agree with you in concept, I believe that only wealthy,
> retired folks have the time required to read every word of every
> contract they sign. If I read every word on every page of my house
> closing documents, I'd still be in the lawyers' office (since June).
>
> BUT......What's the price difference between a Local plan and
> America's Choice? Five dollars? Remember that the only reason for the
> existence of the Local plans is so Verizon can (if they so choose)
> advertise that they have plans "from $24.99" or whatever.
> Similar to the reason you can probably still buy a car without a
> radio, somewhere. Unless you, the OP, do not travel at all, and never
> call Long Distance, you can and should expect to pay a premium when
> you do.
>
> I suspect that half of the people who purchase no-LD plans were badly
> marketed at the retail level. Most of the rest walked into the store
> and demanded the absolutely cheapest plan. They got what they paid
> for.

There used to be (still is?) a pretty large difference in LDC and AC plans.
Maybe it had to do with some of the promos attached only to the LDC
plans (LDC = Local Digital Choice).

The LDC plans defined a solid geographical area (usually a few states).
By "solid" I meant there were no holes. *Anywhere* within the area
that you could get a signal there was no roaming. It was a mini Single
Rate plan. Usually long distance was included (promo?) as long as
you were calling from or receiving within your LDC area. The price
was the same or similar to an AC plan except that you got more
minutes on the LDC plan (significant). So the trade off was roaming
outside of your LDC area. For example there are/were some holes in
the AC map in some of the remote areas around Tahoe, Nevada, and
Northern CA. There was signal there but you were roaming.

The wife and I used to go to the East Coast 1 week each year. Other
than that we stayed in the CA/Nevada area. The LDC plan was a
great deal. We both had dual NAM phones back then and dealt with
the week on the East Coast by getting 2 new FreeUP plans each year.
$30 card with $30 intro bonus card -- $60 for 400 anytime minutes each.

So I was paying about $75 for a LDC family share that was equivalent
(except for the roaming part) to the $110 AC family share I have now.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

CharlesH wrote:
> In article <ydidnX1JNIm8J-jcRVn-vg@comcast.com>, W
> <nugr**v*@excite.com> wrote:
>> Call delivery charges are very simple.
>> If you have a local calling plan that doesn't include long distance,
>> you are charged for long distance if you're out of your local
>> calling area. That area is determined by your are code and prefix.
>> Someone calls you while you're out of your local calling area, the
>> call is routed to you and you're charged a long distance. If you're
>> roaming the charges can be higher than what's stated on your plan
>> for long distance because you are charged by the system you're
>> roaming on.
>
> So the "call delivery" charge is essentially the long distance call
> from your home area to wherever you are currently roaming. When
> someone
> calls your number, it goes to your local system, which "forwards" it
> to
> the system you are roaming on. But since this is a charge by your home
> system for forwarding the call, why should the roaming system have a
> say in how much you are charged?

They don't. It's a fixed charge. What I'm not clear on is when the
"call delivery" charge is applied. A few years ago I was roaming
in N. Myrtle Beach, SC and the wife was roaming in Orlando, FL.
We were both on a CA LDC plan that included long distance.
We were calling each other. There were roaming charges on each
end but nothing else.

side note: has the OP posted a follow up? was it simply something
like neglecting to do the PRL thing when activating? or did they just
decide to withhold payment in order to ruin their perfect credit?

-Quick

Archived from groups: alt.cellular.verizon (More info?)

On 18 Oct 2004 13:47:41 -0700, sandraw999@yahoo.com (broccoli) wrote:

>Hello,
>
>Before getting Cell phone service I read a bunch of reviews of the
>cell phone companies. Verizon seemed to have less negative stuff and
>even some positive stuff, so I got Verizon.
>
>In general all the telecommunications companies stink and have
>deceptive pricing and horrible customer service. This is why I have
>held out on getting a cell phone until a couple months ago. The
>deceptive pricing was one of the biggies for me, because I really like
>to know what I am going to be paying for something!
>
>Unfortunately, Verizon stinks too. They add on mystery charges when I
>recieve long distance phone calls. These are "call delivery charges"
>which were listed on my bill as "other charges." Very descriptive.
>
>So now I'm ticked off at Verizon too! I really wish there was ONE,
>jut ONE cell phone company that did not try to trick and decieve its
>customers! There are companies that are less expensive than Verizon.
>I chose them because I hoped they were better. THEY ARE NOT!
>
>I'm now considering ruining my perfect credit by discontinueing my
>service without paying the !#**ing cancellation fee.


Shoulda went with Cingular. They blow the socks of VZN!!!

Archived from groups: alt.cellular.verizon (More info?)

Richard Ness wrote:
> How please? Where? Be specific, because out west
> that ain't the case. Not by a long shot. Here they are dead last.
>
> Or, did I just take a troll bait?

shhhhh... the guy is miserable. He has a miserable life. Everybody
is out to screw him over and VZW is just like all the other lousy
cell providers. Obviously he doesn't know about Cingular, the
shining white knight of the industry, the Mr. Clean of cell providers.
He would certainly be happy there and on alt.cellular.cingular.

-Quick