Archived from groups: alt.cellular.verizon (More info?)
I've had my share of bad support experiences so I thought I should
share one that so far has gone well. My 2 year contract is almost up
so I decided to do a little shopping around. I live in a area in
Southern MD where I have no signal at my house. A few miles away and
the service is great. I sent an email on the VZ website asking about
towers and possible improved signal availability. It was a website
form and did not expect much. Within a couple of hours I logged on
and got the expected automated reply, but also an actual answer. They
didn't answer the question the way I hoped, so I replied to the email
and rephrased the question. They replied within the hour and told me
to call this 800 number and report the outage.
I called the number at 10pm EDT and expected to either get an
automated response or a message to call back during reg office hours.
After 3 or 4 rings I got a live person *Kimberly*. She was very
friendly and helpful and offered to put in a service assessment call
(or something like that). They will send someone out to my area in
2-3 weeks and get back to me after that. Now...I'm still skeptical
about all this actually happening, but not as much as I would have
been this morning.
It's nice to be reassured it's not all bad.
Sid
I've had my share of bad support experiences so I thought I should
share one that so far has gone well. My 2 year contract is almost up
so I decided to do a little shopping around. I live in a area in
Southern MD where I have no signal at my house. A few miles away and
the service is great. I sent an email on the VZ website asking about
towers and possible improved signal availability. It was a website
form and did not expect much. Within a couple of hours I logged on
and got the expected automated reply, but also an actual answer. They
didn't answer the question the way I hoped, so I replied to the email
and rephrased the question. They replied within the hour and told me
to call this 800 number and report the outage.
I called the number at 10pm EDT and expected to either get an
automated response or a message to call back during reg office hours.
After 3 or 4 rings I got a live person *Kimberly*. She was very
friendly and helpful and offered to put in a service assessment call
(or something like that). They will send someone out to my area in
2-3 weeks and get back to me after that. Now...I'm still skeptical
about all this actually happening, but not as much as I would have
been this morning.
It's nice to be reassured it's not all bad.
Sid