Pro-rated month billing, even on an existing account, when..

Archived from groups: alt.cellular.verizon (More info?)

The same thing just happened to me in October. I called customer service and
complained and they credited my account the $43 of overage charges with not
to much hassle

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"Dan Albrich" <junkmail@shaney.uoregon.edui> wrote in message
news:TPGdnRCaVpg43Q_cRVn-gg@comcast.com...
> I've known for a long time that if I start cellular service 3 days before
> my billing cycle I only have
> like 3% of the allotted minutes. Overage is expensive, so I always call
> to find out what that date is.
>
> I have a family plan (AC) and decided to add unlimited in-network calling
> to our second line.
> My plan comes with 400 peak minutes, billing cycle on the 7th, and the
> change was made
> on the 12th.
>
> The way they bill this is one pro-rated billing cycle from the 7th to the
> 12th, then another
> between the 13th and the 6th of the following month. Anyway, guess what,
> I went
> over my pro-rated minutes for the beginning of the month.
>
> Anyway, this is something to be careful about. Maybe this has been
> mentioned in
> the past and I wasn't tuned in...
>
> -Dan
>
> --
> Eugene, Oregon -- Pacific Northwest
> http://cell.uoregon.edu
>
>
>

Archived from groups: alt.cellular.verizon (More info?)

"Dan Albrich" <junkmail@shaney.uoregon.edui> wrote in message
news:TPGdnRCaVpg43Q_cRVn-gg@comcast.com...
> I've known for a long time that if I start cellular service 3 days before
> my billing cycle I only have
> like 3% of the allotted minutes. Overage is expensive, so I always call
> to find out what that date is.
>
> I have a family plan (AC) and decided to add unlimited in-network calling
> to our second line.
> My plan comes with 400 peak minutes, billing cycle on the 7th, and the
> change was made
> on the 12th.
>
> The way they bill this is one pro-rated billing cycle from the 7th to the
> 12th, then another
> between the 13th and the 6th of the following month. Anyway, guess what,
> I went
> over my pro-rated minutes for the beginning of the month.
>
> Anyway, this is something to be careful about. Maybe this has been
> mentioned in
> the past and I wasn't tuned in...
>
> -Dan
>
> --
> Eugene, Oregon -- Pacific Northwest
> http://cell.uoregon.edu

A call to customer service can usually get those charges reversed...

Dougie

Archived from groups: alt.cellular.verizon (More info?)

Thanks for the notes. I called customer service, and they did reverse the
overage
charge due to the pro-rated billing cycle. Turned out I exceeded my minutes
in general, and #646 didn't know it because of the change. Anyway, I
still needed to pay for those overages which seems fair.

-Dan

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu